Experts Reviews · Company report
Stars Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Stars Junk Removal

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 92 furniture removal services · 5.0★ from 1,184 Google reviews

Report card

Percentile vs other furniture removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars Junk Removal is better than 96% of furniture removal services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars Junk Removal is better than 96% of furniture removal services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stars Junk Removal is better than 98% of furniture removal services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars Junk Removal is better than 100% of furniture removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars Junk Removal is better than 100% of furniture removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stars Junk Removal is better than 100% of furniture removal services.A
100

Reviews for your job

Customers hired Stars Junk Removal for 8 kinds of job.

Stars Junk Removal for furniture removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.265
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 54

All 265 Google reviews tagged “Furniture removal” · showing 40

Clara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Fred and his partner did a great job for me as always. I’m so thankful to have trusted haulers I can call whenever I need help. I have been using Stars Hauling for over 15 years for my real estate clients as well as for my family. They are the best!!!

Furniture removalJunk removalYard debris removal+ Responsiveness+ Punctuality+ Professionalism
J10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They were friendly and removed our old couches and coffee table in less than ten minutes for $225 I will use them in the future.

House & garage cleanoutsFurniture removal
MarcLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wow...I texted Jonathan 45 minutes ago asking for a junk pickup...he responded quickly. 20 minutes later, Eduardo arrived in his truck...reasonable quote for some pruning debris and a patio set...ten minutes later, the job was done! This was my third time using Stars...love their responsiveness at a reasonable price

Yard debris removalJunk removalFurniture removal+ Responsiveness+ Quality+ Professionalism
SarahLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great as always. Have used this company for several years. Very reasonable price & this time Conrado & his guys did a great job getting the junk out of the basement. They're quiet, patient, flexible & always very nice to work with overall. Update 2024: This time Eduardo & his helper came out & were again,…

House & garage cleanoutsWaste recyclingJunk removal+ Responsiveness+ Punctuality+ Quality
john5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Tracked 6 companies to remove my furniture. Star was as much as $100 less than 3 other companies. The only one that could come quickly. Overall GREAT.

Furniture removal+ Responsiveness+ Punctuality+ Quality
Darla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast and efficient.

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These people are junk professionals! They removed some difficult things from my property: Long chain link fences, sheds, a large metal chicken coop, 2 bathtubs, etc. They are methodical and competitive in price and do a professional job.

Furniture removalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Came right on time, gave a verbal estimate before doing the work, did the work quickly, and we're flexible on payment method.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Marilyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used them several times, and they always are very professional, proficient and helpful

Appliance removal & disposalConstruction debris removalFurniture removal+ Responsiveness
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Claudio and his crew arrived on time, and quickly and efficiently removed the items we needed hauled away. I would recommend his services.

Furniture removal
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed an old couch and broken dining table out of the house. It definitely cost a little more than I expected, but it wasn't too surprising given that we have a few flights of stairs leading up to the house. 😅 The service itself was great, though! Everyone at Stars Junk Removal was responsive, friendly, and polite. Would definitely recommend to others!

Furniture removal+ Responsiveness+ Punctuality+ Quality
Julie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I got an immediate quote yesterday afternoon and they appeared this morning on time and it was simple and easy.

Furniture removal+ Responsiveness+ Punctuality+ Professionalism
AnneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had used 1800gotjunk and they were horrible! They just threw my furniture around and they would not take all of it. My son called Stars Junk Removal and they came out within the hour and took care of my furniture and removed all of the items. Jonathan and Pedro were wonderful. Very respectful and did a great…

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
dlodadude1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent prompt service, fast response and at an affordable price! Highly recommended

Furniture removal+ Responsiveness+ Punctuality+ Quality
Svetlana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you need fast, reliable, quality and friendly service, look no further. Professional team, definitely will use their service in the future and will recommend to our friends.

Furniture removalJunk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Cleland10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very fast on time and a good rate compared to others will definitely use these guys anytime

Construction debris removalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

From the first phone call they were great to work with. They were very flexible in scheduling the pick up. The two gentlemen who came gave me a fair estimate and were able to load their truck immediately. They did an excellent job and a big relief for me. They were originally referred by friends of ours who also had an excellent experience with them.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good value!

Furniture removalYard debris removal+ Responsiveness+ Punctuality+ Quality
Siglinde1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Juan and Josh took care of the furniture removal in no time. Both of them had a polite and friendly demeanor.

Furniture removal+ Responsiveness+ Punctuality+ Professionalism
KellyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've used Stars Junk on two different properties and the work has been great! They did a free estimate, gave a 30 min call heads up once we did book them, and cleared out all the items in a timely manner! I highly recommend them.

Furniture removalJunk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Virginia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First of all it was a a very Hot day, It turned out to be a big removal, but they accommodated us. It was done in one day and took two truck loades. Josh was great to work with! Josh and his partner were working side by side all by then selfs they worked well together. They did a great job!! We plan to call then…

Appliance removal & disposalFurniture removalJunk removal+ Punctuality+ Professionalism+ Value
Tian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Such a positive and processional company. Eduardo is wonderful to work with. He came on on time, provided timely cost estimate. We found he is kind and hardworking professional. They deliver on time work, efficient and cost effective service. Highly recommend this company. 5 stars +!!!

Appliance removal & disposalFurniture removalJunk removal+ Professionalism
Genady9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very quick response. Reasonably priced. Very nice guys who came to pick up our staff.

Furniture removalTrash removal & disposal+ Responsiveness+ Punctuality+ Professionalism
JoeyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stars Junk Removal was excellent. Priscilla was our contact person and project manager and she was great from first contact to end of project. She stayed in contact with us via text and phone throughout and made sure that her technicians Eduardo and Pedro contacted us 20 minutes before they were scheduled to…

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
Nikki11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called for a appointment, I got a quote and service on the same day. Juan was nice and worked hard. He was very considerate. After removed the furniture, he used another path to keep the house cleaned. We are very happy with the service. Definitely, highly recommended.

Appliance removal & disposalConstruction debris removalFurniture removal+ Responsiveness+ Punctuality+ Quality
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I really appreciate the quick response time as the team arrived the same day. Great job!

Furniture removal+ Punctuality+ Quality+ Professionalism
Caley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast response, on-time for appointment and extremely professional. Second time using this company, highly recommended for your junk removal needs!

Furniture removal+ Responsiveness+ Punctuality+ Quality
CourtneyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Juan was super professional. Super great experience with this company!

Furniture removal+ Responsiveness+ Punctuality+ Professionalism
Kayla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this company. They were quick and so professional. We had a huge job for them to help with and they brought truck after truck to help us. I highly recommend this company!!!

Appliance removal & disposalConstruction debris removalDonated goods pickup+ Responsiveness+ Punctuality+ Quality
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick and professional

Furniture removal+ Punctuality
Amelia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were absolutely GREAT! Super communicative, prompt, hardworking, efficient and fantastic customer service. Juan and his crew did a fantastic job with our office closure, providing cubicle breakdown and hauling of all office furniture, appliances and e-waste. Thank you for making this process so easy!

Appliance removal & disposalElectronic waste removal & disposalFurniture removal
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome job , best rate in town and lighting speed response

Furniture removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Barbara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stars Junk responded promptly and came right at the time they promised, even in the pouring rain. They quickly and efficiently got all the debris and junk loaded, and did a spectacular job of cleanup. The area is absolutely clean now. I would use them again, and I recommend them highly.

Furniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Professionalism
Bethany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time and fast! Appreciated the help removing our bed frame. Will use them again.

Furniture removal+ Responsiveness+ Punctuality+ Quality
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fred and Victor did a wonderful job. They were incredibly fast and efficient, not to mention strong. I will definitely call Stars Junk Removal again when I replace my couch.

Furniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Kate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It couldn't have been easier. Texts were swift and the quote acceptable. My pick-up was scheduled from 12-2pm, and they arrived at 12pm. This alone made me happy. The team were courteous and in and out within 10 minutes. With quality service being so hard to come by these days, I'm glad I could leave a positive review for Stars Junk Removal.

Furniture removal+ Responsiveness+ Punctuality+ Quality
Afshin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Even during holidays, Star Junk staff were very responsive and on time. They offered and delivered on a their free estimate offer. Very professional. Highly recommend their services.

Furniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Affordable, professional, and on time! THJS is a great company to remove anything you need to get rid of. Extremely polite and professional also.

Appliance removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Danielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up super fast and for a reasonable price! Will definitely call again when we need them!

Furniture removal+ Responsiveness+ Punctuality+ Professionalism
Jocelyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am from Maryland and am in town to pack up my family’s home due to a death. I called them and they were available for a pick up in 30 mins. Professional!!!

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Professionalism

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