Dog day care center · Grand Forks, ND · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%60+14.5Value 14%99+14Replies to reviews 7%29+2.1Craft & service penalty82−1.8Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 36 after school careiPosition by Experts Score among all companies we track in this category. · better than 23%
4.7★★★★★184 Google reviews · 24 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Stay & Play Pet Resort and Spa 4.7 out of 5 stars based on 184 reviews. Clients frequently cite friendly staff, clean facilities, and helpful communication tools like webcams and daily updates for daycare and boarding. Grooming services also receive positive attention for quality and personal attention. However, some low-star reviews highlight issues with automated systems preventing direct contact, unexpected billing for separate kennels, and a lack of proactive communication regarding staff changes or specific care incidents.
Google rating: 4.7 out of 5 from 184 reviews (89% five-star).
Reviews on this page: 184 Google reviews (104 with written comments, 8 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: October 2, 2026.
Service: After School Care serving Grand Forks, North Dakota.
Data from Google, last updated October 28, 2026.
Score profile vs other after school care
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyAfter School Care median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stay & Play Pet Resort and Spa: 72/100 on this factor. Category median: 82.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stay & Play Pet Resort and Spa: 60/100 on this factor. Category median: 79.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stay & Play Pet Resort and Spa: 82/100 on this factor. Category median: 87.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stay & Play Pet Resort and Spa: 99/100 on this factor. Category median: 89.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stay & Play Pet Resort and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stay & Play Pet Resort and Spa: 29/100 on this factor. Category median: 73.D
29
Bar = this company · dark tick = category median.
Star ratings
184 Google reviews we collected
4.7of 5
5 stars16389%
4 stars53%
3 stars42%
2 stars11%
1 star116%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
84%praise
Praise5784%
Complaints1116%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price433%
Reasonable867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude3349%
Would recommend1319%
Quality & results1116%
Price & value710%
Speed & response46%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The lobby environment and the staff were very kind.”
“The manager wasn't friendly and was pretty rude and annoyed that we had complaints.”
“facility was very clean would definitely recommend!”
“For this reason, I cannot recommend this place.”
“I booked them here and I have to say, Jess did an excellent job!”
“It was a mess in the car and I felt terrible for him (our dog) having such a bad experience.”
“They are fair with prices.”
“What a rip off.”
“My dogs walk in and the staff immediately take care do them and give them all the love and attention they think they deserve!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stay & Play Pet Resort and Spa for 4 kinds of job. Pick one to see what they paid and said.
DDrueLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They love our boys! We have tried multiple boarding options in the area. This by far is head and shoulders above the rest. We have two English Bulldogs who are not snipped and at times I believe they love the staff more than me!
Reasonable priceDog groomingDog boarding
DDavid9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
absolutely amazing facility, staff was wonderful. met juan and he was awesome! very helpful and respectful man. facility was very clean would definitely recommend!
LLaurie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We love seeing daily pics of our girls having a fun time at Play & Stay. Their smiles assure us that we don’t need to worry Amber can enjoy our times away.
KKatelynnLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
10/10
Just moved to Grand Forks. Boarded my pets whe moving into my home. Booking was easy. Checkin and check out was easy. The lobby environment and the staff were very kind. I reccomend their services.
TTerri1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Tucker loves daycare and boarding too. He loves playing with the other dogs and he LOVES his daycare ladies!!!
Great priceDog boardingDog daycare
MMeganLocal Guide · 775 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
11/2025- I know the dogs are spoiled and so loved. I love that I get a report card to update how their week went. The staff truly care about the animals and want to make sure they are happy.
10/2025- the dogs are always so happy when we get to stay in play. They know they get to play and be wild with all the other…
Reasonable priceOther pet boardingDog groomingDog daycare
Great staff, very knowledgeable and friendly. Dog came home happy and clean!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a month ago
Erik, thank you for the kind words! We are thrilled our team was knowledgeable and friendly, and that your dog came home happy and clean. We appreciate your trust and look forward to seeing you both again.
D
Drue TillmanLocal Guide · 14 reviewsiTotal number of Google reviews Drue has written across all businesses on Google Maps, not just this one.
They love our boys! We have tried multiple boarding options in the area. This by far is head and shoulders above the rest. We have two English Bulldogs who are not snipped and at times I believe they love the staff more than me!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
Response from the owner · a month ago
Thank you so much for the fantastic review, Drue! We’re thrilled your boys love our team and that you feel we stand out from other options. It means a lot that you trust us with your English Bulldogs, and we look forward to caring for them again soon.
G
gaynor henryLocal Guide · 232 reviewsiTotal number of Google reviews gaynor has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful review! We're thrilled to hear that both you and your dogs love our services. Our team takes great pride in providing a positive experience for pets and their owners. We appreciate your feedback and look forward to seeing you and your happy pups again soon!
L
Lisa McDonald4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
My babies love it there. Makes me feel ok about having to leave them.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 3 months ago
We're delighted to know that your babies love staying with us, Lisa! It's great to hear that we can provide you with peace of mind when you have to leave them. Thank you for trusting us with their care!
C
Christa Enebo4 reviewsiTotal number of Google reviews Christa has written across all businesses on Google Maps, not just this one.
Absolutely wonderful!! We would recommend to anyone!
Price assessment: Great price
Services: Dog boarding
Response from the owner · 3 months ago
Thank you so much for the wonderful review, Christa! We're thrilled you had such a positive experience and truly appreciate your recommendation. We look forward to welcoming you back soon.
D
David andrew9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
absolutely amazing facility, staff was wonderful. met juan and he was awesome! very helpful and respectful man. facility was very clean would definitely recommend!
Response from the owner · 5 months ago
Thank you, David, for the wonderful review. We’re thrilled Juan and the team provided helpful, respectful service and that you found the facility so clean. We appreciate your recommendation and look forward to serving you again.
L
Laurie Jorgensen3 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
We love seeing daily pics of our girls having a fun time at Play & Stay. Their smiles assure us that we don’t need to worry Amber can enjoy our times away.
Response from the owner · 7 months ago
Thank you, Laurie! We're so happy the daily photos give you peace of mind and that Amber enjoys her time with us. We'll keep taking great care of your girls and sharing their smiles whenever they're here.
K
KatelynnLocal Guide · 52 reviewsiTotal number of Google reviews Katelynn has written across all businesses on Google Maps, not just this one.
10/10
Just moved to Grand Forks. Boarded my pets whe moving into my home. Booking was easy. Checkin and check out was easy. The lobby environment and the staff were very kind. I reccomend their services.
Response from the owner · 7 months ago
Thank you, Katelynn! We’re so glad you and your pets had a smooth transition to Grand Forks and that booking, check-in, and check-out were easy. Our team appreciates your kind words about the lobby and staff, and we’re grateful for your recommendation. We look forward to caring for your pets again.
D
Denny O'DonnellLocal Guide · 34 reviewsiTotal number of Google reviews Denny has written across all businesses on Google Maps, not just this one.
Tucker loves daycare and boarding too. He loves playing with the other dogs and he LOVES his daycare ladies!!!
Price assessment: Great price
Services: Dog boarding, Dog daycare
Response from the owner · 8 months ago
Thank you so much for the kind words, Terri. We’re thrilled Tucker enjoys daycare and boarding, and it warms our hearts that he loves playing with his pals and spending time with our team. We appreciate your trust and look forward to seeing him again soon.
