Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Steam Master Cleaning 4.9 out of 5 based on 1,038 reviews, with the owner not responding to any feedback. Customers frequently describe the staff as professional, punctual, and effective at removing tough stains from carpets and upholstered furniture. However, negative reviews highlight concerns regarding pricing transparency, including unexpected service call fees and discrepancies between quoted and final costs, as well as complaints about excessive noise during work and unsolicited marketing messages.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,037 Google reviews we collected
Phrases our text analysis found in 1,007 written reviews
Price verdicts customers left with their Google review
Middle half of what 146 customers paid ($221–$614) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,007 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys did a great job cleaning the house I moved into that was previously super dirty and stained.”
“…nice and like the lemon enzymes, but once everything dried it smelled HORRIBLE, it’s like they brought the smell up from the carpet and barely cleaned…”
“He also was extremely kind and I can't recommend him enough!”
“I found that inappropriate and unprofessional, particularly inside my own home when I was simply declining a service at a price I was unwilling to pay.”
“I’m very happy with the service and would definitely recommend them!”
“WOULD NOT RECOMMEND”
“They cleaned my couch in a very very timely manner and it was perfect (it felt like I just bought it).”
“Carpets look incredibly defintely worth every penny will use them again in the future 👌”
“This company is not worth the money.”
“He did an absolutely amazing job of explaining what what we should get done and what would work for what!”
“Mason was very professional, friendly and honest about our situation.”
“He said, "I doubt that", basically calling me a liar.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Steam Master Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Great service by Juan took care of my area and of all the stains also gave me agreat price on my couch.!
Mason did a great job getting our old stairs looking refreshed. He was upfront with pricing and professional. I will definitely bring using them in the future.
Mason was very professional, friendly and honest about our situation. He did a great job and our carpet looks great!
Juan and Jacob sincerely analyzed and addressed all issues. They were thorough and very polite. We had a great experience.
Joshua.R he did an awesome job. What a difference I purchased this couch that was dog pee, and dog smell infested and I did not think it would come out. He was able to get it all out and make it smell really good.. Josh is well knowledgeable and very kind I would recommend him.
Very professional. Very kind and efficient. Made sure the carpets were clean, fresh, and looking new again. Big thank you to Jose Perez for his great services! I'll for sure be scheduling another cleaning when needed, with Steam Master Cleaning.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 162 | $170–$390 |
| Pet stain & odor removal | 92 | $203–$385 |
| Upholstery cleaning | 70 | $196–$359 |
| Carpet cleaning | 69 | $170–$429 |
| General carpet cleaning | 62 | $170–$359 |
| Area rug cleaning | 42 | $164–$359 |
| Grout cleaning | 12 | — |
| Flooring | 12 | — |
4.9 ★★★★★ 1,038 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brandon Mason did an absolutely amazing job!! He did an absolutely amazing job of explaining what what we should get done and what would work for what! He worked very quickly and effeciently! He also was extremely kind and I can't recommend him enough!
Very professional and the results speaks for itself
Austin did a very thorough job. Our upholstered furniture looks brand new. The carpet in the one room we had cleaned looks great . We are very pleased!
Joshua . R and Juan were amazing. Had a pet mess on the carpet that would not come out and they got it looking like new. Huge relief! They were amazing!
Devyn did a great job! He was super friendly, thorough, and took his time making sure everything was done right. It’s always nice having someone come into your home who is professional and easy to work with. Definitely recommend him!
Austin and George were absolutely incredible. They cleaned my couch in a very very timely manner and it was perfect (it felt like I just bought it). Very, very nice guys, and I will be referring my friends to them.
I had a very nice gentleman come shampoo my carpets. His name was Devyn. He was so kind so respectful so understanding to my needs and what made me happy at the end of the detail. It was immaculate. I’ve had others come and do it and never had it come out as clean as Devyn did. He did a wonderful job on my carpets.
Thank you to Devyn for doing an amazing job. loved the results and he was so kind !
Thank you to Devyn for doing an amazing job. He was helpful and cleaned my carpets really. He was able to take the multiple stains out that other companies couldn’t get out. The customer service and price was amazing. Thanks again to Devyn for his amazing work.
Devyn did a great job cleaning my carpets! were able to remove some tough stains and left the carpets looking fresh and clean. Devyn was friendly, professional, and paid attention to detail. I’m very happy with the service and would definitely recommend them!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
