How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty96−0.4Momentum penalty80−2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORESteam Master Cleaning
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,038 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steam Master Cleaning for 8 kinds of job.
Steam Master Cleaning for carpet cleaning
Clear ✕All 69 Google reviews tagged “Carpet cleaning”
Austin did a very thorough job. Our upholstered furniture looks brand new. The carpet in the one room we had cleaned looks great . We are very pleased!
BAIT AND SWITCH PROMISED A $99.00 COUPON THAN THEY TRIED TO BILL 3 TIMES THAT AMOUNT AND THAN SAID TO MY FACE I WAS NOT TELL THE TRUTH ABOUT THE COUPON. KICKED THEM OUT OF MY HOUSE. WOULD NOT RECOMMEND
Very professional. Very kind and efficient. Made sure the carpets were clean, fresh, and looking new again. Big thank you to Jose Perez for his great services! I'll for sure be scheduling another cleaning when needed, with Steam Master Cleaning.
I couldn’t be happier with my service today . Having a toddler and stains on the carpet happen a lot and Juan was able to get them removed without a problem! My carpet looks brand new again . Thank you Juan for your phenomenal work.
Jacob was great. He came in, did a thorough assessment, broke down all the available options for cleaning with several tiered levels of depth of cleaning. He was very knowledgeable, kind, compassionate to our budget. Jacob did ann excellent job cleaning our six different carpeted areas! We would definitely…
Deven was amazing, he had a whole upstairs area to clean and did a fantastic job. I have never used this company before and know I will be calling again.
Huge thanks to Jose Perez for his professionalism and the provided deep clean. He took his time and ensured I understood the whole process. I am very happy with the results and I definitely recommend Jose if you are in need of an excellent cleaning. Thank you Jose!
Juan did an amazing job cleaning our carpets! We are moving out and needed our carpets looking their best. Our daughter had made a lot of stains over time, especially from crayons and other things, and we weren’t sure how well they would come out. Juan listened to our concerns, guided us through the process, and…
Juan Acosta did great work on a carpet cleaning! He was patient, great at communicating when I miss understood the process and offered solutions to problems. I’ll ask for Juan Acosta every time I need a job well done. We were charged $320 for a loft, a movie room, and stairs. I’ve attached before and after pictures…
Did a wonderful job on my rental home. The carpet was filthy.
From the time I called until they left, I really appreciated their services. Josh G, our service tech was amazing. He listened to what I needed, gave his recommendations and helped me pick out the best cleaning option. I really appreciated the great professional customer service! Besides that, my carpet came out…
Andrew did an amazing job cleaning my carpet after my dog had an accident! He worked efficiently and was very knowledgeable, i’d definitely recommend!
Joshua grymes was very thorough when cleaning my carpet much recommend very courtesy
Oh, the trials and tribulations of the infamous cleaning of the carpets. This dreary task usually leaves you feeling empty and alone. But on this day, nay, I say, nay. Steam Masters Cleaing sent their Harold of Carpets, task to eliminate past misfortunes and undesirables of elder chaweenie misconduct. Lord Bradley…
We had such a great experience with Steam Master Cleaners! Drake and his teammate were incredibly professional, kind, and easy to work with from start to finish. They went above and beyond to work within our budget and gave us the most treatment possible delivering amazing results. Our carpets look and smell so…
Hank & Jose came out gave me many options they were very helpful on being flexible as far as what I wanted! They got the job done and they were amazing! I’m definitely using this company again and 100% will be recommending to anyone I know!! ⭐️⭐️⭐️⭐️⭐️ THANKS TEAM!
Josh R. Cleaned my carpet today which had been abused by previous renters and their dog. The service was quick and extremely effective. The carpet looks much better and smells WAY better. Give this man a raise!
Fernando provides excellent service, he was really straightforward and honest about the whole process
Just had my home carpet cleaned with Steam Master Cleaning and they did an awesome job. Manny’s work was amazing. 10/10 recommended. He was great to work with, super detailed, and efficient with his work. I’ve had our carpet cleaned before but this was by far the best I’ve seen. Big thanks to the team for the stellar job.
Josh G. was amazing. He did such a good job I wanted to cry and give him a hug. He was very thorough, and he took his job like he enjoyed what he did. It was done in a timely manner to my standards n I just love the way my couch and carpet looks new all over again. Thank you again Josh‼️‼️
Joshua Rodriguez was incredibly diligent and compassionate he somehow managed to tackle years old stain our house is spotless we couldn’t be more grateful for a job well done
Devyn, Drake and team were great! Walked me through the entire process thoroughly and were super respectful and quick.
Mason and Drake did an amazing job cleaning my carpet and area rug. They were super friendly and efficient. Very happy with their service!
Thank you again Bradley did an awesome job he’s very polite, humble and understanding he took his time and didn’t rush through thank you
They were considerate in keeping their word for the discussed pricing and got the work done.
With 3 small kids and a lenient wife, needless to say the carpets were beyond repair, or so I thought. While I was pricing how much carpet replacement was , my wife was reading the reviews from this place. She said “ honey can we just try them out , if I doesn’t work out I’ll just have my brother replace the…
Hey Joshua Rodriguez — you were amazing! Joshua really took the time to understand exactly what I needed and delivered. He was honest, upfront about pricing, and even gave me multiple quote options depending on the services I wanted to add or remove. I really appreciated that flexibility. He was also able to come…
It was very easy to make an appointment. Austin was our tech.He did a great job explaining what the cleaning process was and how it worked. He was professional and pleasant to work with. I’d definitely use them again.
Kodey and Damian steam cleaned my carpeted rooms today. They were professional and were able to remove the stains caused by our puppy. Highly recommend their services.
Bradley and Cody did a great job for us! They were very knowledgeable thorough and patient as we worked out the details. I would highly recommend the Austin team and their manager John! Definitely have a “go to” for carpet cleaning now.
Excellent experience overall, Tim was helpful and gave a clear break down of services based on need also did an incredible job with the cleaning itself. Very transparent about how to keep a bad carpet (like mine) from getting into a bad place again. I called and within 1 day the service was done! The process is…
We had Tim and Dean come out to do our carpets. And they were AMAZING!!! Their attention to detail was phenomenal and very thorough with the cleaning. If you want it done right these are your guys!!! Thank you SO MUCH!!!
This is my first time ever getting carpets cleaned professionally, and I can say without a shout of a doubt this company is one I will continue to use any time I need this service rendered. Dean is very thorough, prompt, he’s very friendly and all around positive and joyful person. The company is very efficient in…
Tim did an awesome job on our carpets. We had to get them professionally steamed/cleaned per our move-out instructions, and he made the whole thing super easy. He showed up on time, explained what he was doing, and you could actually see the difference right away, stains and traffic areas looked way better and the…
definitely we will recomend tim and this company, same day services, very good pricing and great costumer service
I called them & they were able to come out the same day. Joe was my service technician & he was amazing! He was so professional & friendly! I highly recommend them. I will definitely use them in the future.
Got on google & searched up the nearest carpet cleaning service & found Steam Master Cleaning and Restoration …. Gave them a call, got a quote & let them do service!! & I am a FIRST time customer with them and WOW! I am impressed with the work that was done by Tim Dahlke . Thank you for doing such an amazing job!…
Mason was not only informative, he was extremely professional, friendly, and had such a Dope spirit! He cleaned my carpet fast and did an Amazing Job! So grateful for his professionalism, great attitude and love for his job! He is Awesome! Thank you all for sending such an Amazing person!
Fernando Rivera came and cleaned all of my carpets and couches. He was great! It took a really long time but he didn’t rush, instead took great care to make sure it was all done right. He was professional and thorough and I could not be happier with the result. I highly recommend Steam Master and Fernando specifically.
Ed did a great job doing my carpet.
Five stars for Eric and his team at Steam Master Cleaning and Restoration! They patiently accommodated my every need and gave me an amazing, complete service far beyond what I expected. Eric went above and beyond to make sure that my carpets got the many treatments they needed. They went from being used and abused…
I had my couches and carpets cleaned by Kyle Prinz and he was very professional, thorough and explained pricing well. Easy to talk to and very presentable. Would highly recommend Kyle!
Shane and Jamie were very professional and did a great job! Highly recommend.
I’m so happy i decided to call Steam Master Austin. I had my parents carpet cleaned. Shane and Mason did an incredible job. They were both very friendly and professional. I will definitely be calling them again.
I hired Steam Master Cleaning to clean all the carpets of a 4-bedroom house I rented for two years. There was a LOT of carpet - every room in the house besides the kitchen and bathrooms had brand new carpet installed right before I moved in two years ago and I really want my deposit back so I needed the place to…
I accidentally poured nail polish on my carpet and called steam master and they were able to come that same day. Shane came and was very professional and friendly. The price was very reasonable. And he did such a wonderful job. We ended up cleaning more rooms than we originally planned and he was able to accommodate…
Hunter Ray was amazing! He worked so hard and made my tile and carpet look brand new! I highly recommend him and ask for him specifically if he’s available! Gear company, great prices. Angel
Shane & Hunter came to my home to clean a carpet in a bedroom after my dog had gotten very sick and left a bad mess. They were extremely professional, prompt and got all of the stains and mess cleaned up quickly. I would definitely use this service in the future.
I was in a hurry to get my new home cleaned before we moved in and i called this company and they scheduled me for the next morning. Mike and Sam were absolutely incredible!! They have the best personalities and made sure the job was done right. They got the stains out of my carpet it looks brand spanking new and…
Shane quickly and professionally cleaned my carpet and was extremely friendly!
Had Shane in my apartment today. He was punctual, neat , professional and answerd all questions.He was very thorough in making sure the pet treatment was complete. House smells and looks great now.
We had a great experience with these guys. We had them clean our hardwood floors, carpets, upholstery, hvac ducts and they cleaned and sealed our tile. Phillip and AJ were very professional and did an excellent job. We couldn't be happier and would definately recomend.
Scott Salas, did the citrus treatment for pet dander with the turbo power scrub to scrub up the traffic lanes. He did a awesome hot steam clean on the carpets. Then, he added the scotch guard protection. It smells fantastic in the house and bedrooms. I highly recommend Scott for cleaning services. He was very professional and polite.
Had Shane come over - did my stairs and area rug - looks fantastic! Friendly prompt service and excellent attention to detail!
Scott did a great job cleaning and sanitizing wall to wall carpet in a living room and a large area rug; both rooms had been flooded from a frozen/broken attic water pipe in Winter Storm Elliot. Scott worked to meet my insurance claim budget and the work was performed effectively and efficiently. Scott was very professional and polite. Great service.
After my brother spilled coffee on my stairs I had to get them professionally cleaned. Shane came out and did a fantastic job, he was quick, thorough and very professional. We will definitely be asking for Shane next time we need our carpets cleaned.
Had Shane come out and handle a mess on a viscos rug. He did an amazing job! Super informative and professional! Thank you!
Phil was very professional and very knowlegable on the cleaning.
Scott did an amazing job!!!! Was here on time!!! Very Friendly and Informational! Did an amazing job with the carpet. Would recommend.
They did an amazing job at our house and we couldn't be happier! Great customer service, very responsive and very communicative when they did the job. Will definitely use again!
Had Shane come out and get did such a great job. Thank you steam master I highly recommend anyone use this company
Steam Master is a true professional company. Amber helped me schedule my carpet cleaning, she also gave me a courtesy call when the technician was on his way. The technician walked me through the process of the cleaning and finished in a timely manner. My carpets look amazing! Very pleased with Steam Master.
Technicians Dylan and Marcos cleaned my carpets today. They were very professional and my carpets look like new
This is the first time I called Steam Master Cleaning for our carpet. It's very easy to make appointment and they send people out quickly & on time. Dylan did excellent job on my carpet. He took time to clean and I'm very happy with the result. I will definitely use him again and would recommend him to everyone I know. Thank you again Dylan!
They did a great job cleaning my carpets! I had Shane and Jackson come clean and they did a spot treatment for dog urine and it is gone and smells fresh! Good pricing and very professional and super fast!
Love working with this company! I have gone to several others over the years; this one is, by far, the best. Super responsive. Highest quality. My dog had an accident on one of my rugs; they were out same day. I have used their carpet and upholstery cleaning services many times now, and they never disappoint. My…
Matt Lucio came early, explained exactly what he was going to do, got to work and finished a great job in a short amount of time.
Dillan & Shane were very patient with me while getting a 10k silk & wool rug restored from stains. Thank goodness the stains came out & they were very helpful in taking instructions to go above & beyond
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 162 | $170–$390 |
| Pet stain & odor removal | 92 | $203–$385 |
| Upholstery cleaning | 70 | $196–$359 |
| Carpet cleaning | 69 | $170–$429 |
| General carpet cleaning | 62 | $170–$359 |
| Area rug cleaning | 42 | $164–$359 |
| Grout cleaning | 12 | — |
| Flooring | 12 | — |
