How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty96−0.4Momentum penalty80−2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORESteam Master Cleaning
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,038 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Steam Master Cleaning for 8 kinds of job.
Steam Master Cleaning for general carpet cleaning
Clear ✕All 62 Google reviews tagged “General carpet cleaning” · showing 60
Very professional. Very kind and efficient. Made sure the carpets were clean, fresh, and looking new again. Big thank you to Jose Perez for his great services! I'll for sure be scheduling another cleaning when needed, with Steam Master Cleaning.
I’m extremely pleased with the service I received. My carpet had gotten wet, and although the carpet itself dried, the padding underneath retained a musty, moldy smell that I was concerned would not go away. The team thoroughly treated and cleaned the carpet, neutralized the odor, and completely eliminated the moldy…
Jacob was great. He came in, did a thorough assessment, broke down all the available options for cleaning with several tiered levels of depth of cleaning. He was very knowledgeable, kind, compassionate to our budget. Jacob did ann excellent job cleaning our six different carpeted areas! We would definitely…
Juan Acosta did great work on a carpet cleaning! He was patient, great at communicating when I miss understood the process and offered solutions to problems. I’ll ask for Juan Acosta every time I need a job well done. We were charged $320 for a loft, a movie room, and stairs. I’ve attached before and after pictures…
Oh, the trials and tribulations of the infamous cleaning of the carpets. This dreary task usually leaves you feeling empty and alone. But on this day, nay, I say, nay. Steam Masters Cleaing sent their Harold of Carpets, task to eliminate past misfortunes and undesirables of elder chaweenie misconduct. Lord Bradley…
Joshua Rodriguez our service tech did an outstanding job on our floors. We have a large commercial business and had multiple large stains and heavy traffic areas that look great now.
Josh R. Cleaned my carpet today which had been abused by previous renters and their dog. The service was quick and extremely effective. The carpet looks much better and smells WAY better. Give this man a raise!
Fernando provides excellent service, he was really straightforward and honest about the whole process
Just had my home carpet cleaned with Steam Master Cleaning and they did an awesome job. Manny’s work was amazing. 10/10 recommended. He was great to work with, super detailed, and efficient with his work. I’ve had our carpet cleaned before but this was by far the best I’ve seen. Big thanks to the team for the stellar job.
Joshua Rodriguez was incredibly diligent and compassionate he somehow managed to tackle years old stain our house is spotless we couldn’t be more grateful for a job well done
Devyn, Drake and team were great! Walked me through the entire process thoroughly and were super respectful and quick.
With 3 small kids and a lenient wife, needless to say the carpets were beyond repair, or so I thought. While I was pricing how much carpet replacement was , my wife was reading the reviews from this place. She said “ honey can we just try them out , if I doesn’t work out I’ll just have my brother replace the…
First time using Steam Master Cleaning and I could not be more impressed. Other carpet cleaners I've used were in and out, careless with my walls and furniture, and unprofessional. My technicians Adam and Mason took their time and kept me involved from start to finish. They setup corner gaurds and placed my couch…
Tim did an awesome job on our carpets. We had to get them professionally steamed/cleaned per our move-out instructions, and he made the whole thing super easy. He showed up on time, explained what he was doing, and you could actually see the difference right away, stains and traffic areas looked way better and the…
Got on google & searched up the nearest carpet cleaning service & found Steam Master Cleaning and Restoration …. Gave them a call, got a quote & let them do service!! & I am a FIRST time customer with them and WOW! I am impressed with the work that was done by Tim Dahlke . Thank you for doing such an amazing job!…
I have used Steam Master twice and the service / results have been consistently excellent! Austin was very knowledgeable, honest, worked quickly, and restored our carpet like new. I will certainly use them for any cleaning needs in the future.
Had a great experience, they were able to come in quickly. Terrelll was super helpful, very professional and great at explaining their services. Would recommend.
I hired Steam Master Cleaning to clean all the carpets of a 4-bedroom house I rented for two years. There was a LOT of carpet - every room in the house besides the kitchen and bathrooms had brand new carpet installed right before I moved in two years ago and I really want my deposit back so I needed the place to…
I accidentally poured nail polish on my carpet and called steam master and they were able to come that same day. Shane came and was very professional and friendly. The price was very reasonable. And he did such a wonderful job. We ended up cleaning more rooms than we originally planned and he was able to accommodate…
We just had our carpets cleaned by Steam Master Cleaning & Restoration for the first time. Our technician was Phil, and he was excellent - knowledgeable, thorough, and personable. I would definitely use the company again and request Phil. Thanks!
Shane was amazing! He did a great job on our outdoor furniture.
Phillipe was awesome. Very professional and knowledgeable, did and excellent job.
Scott Salas did amazing on carpet cleaning, very friendly and very flexible!
Shane was the best!
Scott came out to clean our carpets and he used the mint deodorizer which left the house feeling cozy and extra comfy. Scott was very knowledgeable and able to answer all questions my family and I had. He was attentive to our needs and able to provide solutions for all of our concerns. The amount of services…
Had Shane and Phillip come and clean my carpets. They did a great job and were SO NICE!
My husband has bad allergies and we have a dog, Phillip came in and did such a superb job on our carpets and it seriously has helped reduce the issues my husband had with allergies. I would highly recommend this company and I'm thankful they sent someone like Phillip who displayed excellent professional,…
This company is amazing, my carpet looks new. Dylan was wonderful and very professional. Thank you
Dylan and Garret were amazing. We had a pipe burst upstairs and it flooded our my entire first floor.. it was wrecked. These guys were so prompt, polite and left it looking better than when we first moved into the house. Saving this company in my contact's for future use and referring these guys to my friends. Thank you so much for saving my house!!!
Shane and Jackson did a great job on our carpets.
Merced and Chris did a beautiful job cleaning all the carpet in our household!
Mathew and Marcus were here and did an excellent job. Very professional and courteous. I will definitely use them again.
Honestly the best company to go with for cleaning!! The owners are Positive and passionate about their Company and employees each employee brings something worth wild to each cleaning experience! Bryan Raul Merced Jose Scott John Sam Isaiah great guys I recommend getting to know each technician as they clean your house!
Matt Lucio came by at the scheduled time. It took less than a week to get someone out to clean our carpets. We have a puppy, another dog, a toddler and a baby who have all had their way in various aspects with our carpet and rugs. Matt was on time, clearly explained to my wife and i the treatments available and…
I called Steam Master Cleaning to schedule an appointment for an estimate on comercial carpet cleaning. The office rep was very efficient and quick to respond, I was able to schedule an appointment for the same day and when Adam Arocha stopped by the office as we talked he was available to complete the services that…
The company did an awesome job on the final cleaning move out of my carpets. Excellent service and highly recommend Adam, as he was professional, great with communication, and thoroughly explained the process of the carpet cleaning.
Ben came out to initially give us a free estimate on cleaning our tile/grout , seal it and clean our carpeting on our stairs. We had two other estimates , one being slightly lower but didn't have as good of reviews so we decided to use Steam Master Cleaning. We are happy we did! Our grout went from this dirty brown…
Our office called for a last minute cleaning and were lucky enough that Steam Master Cleaning could fit us in. Adam came out and was friendly, professional and helpful. We would definitely use them again! Thank you.
I can’t say enough good things about the service I received from these folks! Ben was amazing, polite, and attentive to all my questions. He came out to clean the tile, then answered and quoted pricing for our carpets so we could get those done as well. Truly an amazing experience, and now we know who to call for all our carpet/tile cleaning needs!!
Ben Bravo was exceptional, knowledgeable and removed a spot that I was sure wasn’t going to come up. You should ask for him by name. Very professional and respected my home.
Scott and Waylen did a fantastic job. I had a lot of stains on the carpet and they were able to do a fantastic job within my budget. Thanks guys.
Ben did an awesome job!!!
Ben Bravo did an incredible job. He was very thorough and wanting to please. I will be using him again!
Adam explained the many options and graciously accepted my decisions. It was a lot of work for him, but the carpets look great. The $89 for 3 room coupon had several "gotchas" that the people at the office didn't explain up front.
Adam and James did a great job on my carpets, area rugs and sofa. I will be recommending them to family and friends as well as using them for future jobs. They were professional, on time and knowledgeable.
Omg. Looks new. Thanks Ben and Patrick
We’re selling our house, and our three cars and a German shepherd really did a number in terms of dirt and grime We had Ben out and he graciously moved the appointment back three times with us because of weather and travel. He then spent all day working on the house (9:30 am to 7:39 p.m) cleaning the entire house.…
Adam did an outstanding job of cleaning our carpet, 2 upholstered chairs and the grout on our kitchen tile floor. He was on-time, courteous, professional, and provided excellent customer service. Floors and chairs looked great when he finished and we will definitely use his services again.
The Steam Master carpet and rug cleaning was excellent. Colton provided outstanding customer service. Our carpets and rugs look and smell brand new. Thanks!
A few days ago Steam Master Cleaning and Restoration came out to my home to cleaning my carpets for my living room, and master bedroom. When I scheduled the appointment everything went so smooth they explained what was going to happen when the technician got to the home. When the technician got to my home he took…
Adam and Colton did a great job getting our carpets cleaned so that we could list our house. They were friendly and professional. We will definitely recommend them to others.
Awesome service! Fast, affordable and professional! Enrique and Adam did a wonderful job with our carpet. Removed pet stains and sanitized, looks great! Will definately hire again.
Adam and Enrique were great. Good work, good price, friendly and professional. Definitely recommend.
Adam and Enrique did a wonderful job cleaning our 2 wool area rugs and carpet. They were very professional and very pleasant. Adam answered all my questions and they made sure the job was to my satisfaction. Will definitely recommend to friends and use them in the future!
Adam performed a great job. He was on time and walked me thru it all before starting.
Needed the entire house cleaned prior to putting it on the market. ADAM & MASON were rock stars, working on some stains and making sure it looked as good as possible since all the furniture was gone. They were very polite when I declined some extra options; I understand that explaining the options is part of their…
Called Steam master and they sent Adam out and cleaned my tile and grout! He did such an amazing job they look brand new! Definitely gonna bring them back out for future cleaning! 5 stars!!!
Adam A. and Mason H. were very professional and did a wonderful job. They arrived, wrote up our proposal based on what we said we needed and then went through it step by step so we knew exactly what we were getting and the cost. They worked quickly and efficiently. Our floors look brand new! Highly recommend their…
Easy to reach , on time . Adam and Mason are professional, accommodating and pleasant to work with . I would use them again and would recommend to anyone .
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 162 | $170–$390 |
| Pet stain & odor removal | 92 | $203–$385 |
| Upholstery cleaning | 70 | $196–$359 |
| Carpet cleaning | 69 | $170–$429 |
| General carpet cleaning | 62 | $170–$359 |
| Area rug cleaning | 42 | $164–$359 |
| Grout cleaning | 12 | — |
| Flooring | 12 | — |
