Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Steam Master Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty96−0.4Momentum penalty80−2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Steam Master Cleaning

Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 4.9★ from 1,038 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steam Master Cleaning is better than 86% of steam cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steam Master Cleaning is better than 81% of steam cleaning services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steam Master Cleaning is better than 96% of steam cleaning services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steam Master Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steam Master Cleaning is better than 80% of steam cleaning services.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steam Master Cleaning is better than 5% of steam cleaning services.F
5

Reviews for your job

Customers hired Steam Master Cleaning for 8 kinds of job.

Steam Master Cleaning for grout cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Grout cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Grout cleaning”

Deanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Austin did a great job! Our area of cleaning was rather large and he did it all my himself. Very informative and knowledgeable. Definitely the guy you want to get!

Paid $500+Reasonable priceTile restorationGrout cleaningTile cleaning
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Zach was very professional and friendly. Highly recommend, our floors look great!

Grout cleaning
Esther4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tim did an amazing job. After yesrs of stains and everyday wear, my floor looked like new in just a couple of hours. Truly a beautiful transformation and very professional.

Paid $500+Great priceGrout cleaning
TerriLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would give 1000% stars if I could! Tim and Fernando were prompt, friendly, affordable, hard working! I honestly thought they were the owners since their attention to detail and professionalism was so great. I would do business with this company again for sure! If your floors or couches need some TLC call NOW!!!

Upholstery cleaningGrout cleaningGrout staining
Sandy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael did an amazing job on the floors. Brought old tiles back to life. Hard working young man. Very grateful.

Reasonable priceTile restorationGrout cleaning
Strawberry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew did an amzing job!! He brought my 15 year old carpet back to almost new again. He did a great job on my bathroom grout as well. I would 10/10 recommend.

Not sureCarpet steam cleaningGrout cleaningPet stain & odor removal
Jonathon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Terrell and Joseph serviced our home and did a fantastic job! Def recommend them for anyone looking to have their tile or grout cleaned! Very professional!

Reasonable priceGrout cleaningTile cleaning
Angel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hunter Ray was amazing! He worked so hard and made my tile and carpet look brand new! I highly recommend him and ask for him specifically if he’s available! Gear company, great prices. Angel

Carpet cleaningCarpet steam cleaningFloor polishing+ Responsiveness+ Punctuality+ Quality
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a great experience with these guys. We had them clean our hardwood floors, carpets, upholstery, hvac ducts and they cleaned and sealed our tile. Phillip and AJ were very professional and did an excellent job. We couldn't be happier and would definately recomend.

Carpet cleaningCarpet steam cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott Salas, did the citrus treatment for pet dander with the turbo power scrub to scrub up the traffic lanes. He did a awesome hot steam clean on the carpets. Then, he added the scotch guard protection. It smells fantastic in the house and bedrooms. I highly recommend Scott for cleaning services. He was very professional and polite.

Carpet cleaningCarpet steam cleaningFloor polishing+ Responsiveness+ Punctuality+ Quality
donald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional. Explained every detail. Offered many services.

Carpet steam cleaningGrout cleaning+ Professionalism
GaryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Merced and Chris steam cleaned my rugs and color sealed the grout in my kitchen, entry way, and bathrooms. Merced and Chris were polite and professional and did an excellent job. I have attached before and after pictures of my kitchen floor so you can see for yourself the terrific job these gentlemen did for me.…

Carpet steam cleaningGrout cleaning+ Responsiveness+ Punctuality+ Quality

Price

$327+10% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning162$170–$390
Pet stain & odor removal92$203–$385
Upholstery cleaning70$196–$359
Carpet cleaning69$170–$429
General carpet cleaning62$170–$359
Area rug cleaning42$164–$359
Grout cleaning12—
Flooring12—

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