Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers highlight prompt response times, clear communication, and thorough water damage restoration, rug cleaning, and duct services. Recurring themes include professional staff who explain processes and provide post-project guidance. Criticisms involve inconsistent crew assignments, lack of receipts for drop-off items, and unresolved issues where flooring replacement was delayed or refused.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
461 Google reviews we collected
Phrases our text analysis found in 382 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“HE WAS VERY APPROACHABLE AND PROFESSIONAL AND NEVER MADE ME FEEL SILLY FOR MY QUESTIONS • HE TOOK THE TIME TO SHOW ME WHAT WAS HAPPENING AND RESOLVED…”
“They do such a great job with their technology to find out how far the water has gone and know exactly what needs to be removed.”
“Hauled rug down so I could reinstall it, that’s not going to happen with horrible smelling backer!”
“Steamatic responded right away and had excellent customer service.”
“We had a slow leak in a drain pipe in the ceiling from an upstairs bathroom.”
“…HAPPENING AND RESOLVED THEM MAKING ME ASSURED ABOUT THE SOLUTION •I HIGHLY RECOMMEND HIM FOR ANYONE IN NEED OF QUALITY WORK AND HIGH PROFESSIONALISM…”
“Since this business can simply decide they no longer want to complete their end of the deal, I would not recommend this business to anyone.”
“…told us the steps needed to keep our floor from molding and generally walked us through the process we need to take.…”
“…quote very soon after my initial contact, the quote was detailed and reasonable, got me on the schedule soon after my approval of the quote, and the j…”
“Andy was exceptionally helpful, knowledgeable, and honest to work with!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Steamatic of Fargo for 8 kinds of job. Pick one to see what they paid and said.
The women working in the office were extremely easy to talk with and very accommodating. The rugs I had cleaned were done beautifully.
Very satisfied with the ongoing work. We hired steamatic to do work in one of our residents apartments. Zach and Kyle were very understanding with the special requests of the resident and our office. They told us the plan, gave us a timeline, and advised us on what needs attention post project. Thanks guys!
DENVER WAS A TOTAL BLESSING I HAD A BUNCH OF TECHNICAL QUESTIONS STRAIT AWAY AND HE WENT DOVE RIGHT INTO WORK TO FIND ME ANSWERS AND ALSO SOLUTIONS . HE WAS VERY APPROACHABLE AND PROFESSIONAL AND NEVER MADE ME FEEL SILLY FOR MY QUESTIONS • HE TOOK THE TIME TO SHOW ME WHAT WAS HAPPENING AND RESOLVED THEM MAKING ME…
Steamatic saved our wool rug from the foolish mistake made by its owner getting wet with use of a power washer on a front door. They were able to get stains out and restore it to nearly new condition.
Steamatic did a great job cleaning a large Persian rug that hadn't been thoroughly cleaned for many years. They both cleaned the rug thoroughly and took excellent care of a delicate hand-woven and dyed carpet. Strongly recommended.
The only thing I would suggest is to clean up the roof with portable vacuum or something. All else was excellent!
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 40 | — |
| Carpet cleaning | 38 | — |
| General carpet cleaning | 32 | $209–$435 |
| Water damage-related cleanup & repair | 27 | — |
| Water removal | 19 | — |
| Water damage-related mold removal | 17 | — |
| Mold inspection | 16 | — |
| Mold mitigation | 14 | — |
4.9 ★★★★★ 461 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The women working in the office were extremely easy to talk with and very accommodating. The rugs I had cleaned were done beautifully.
Very satisfied with the ongoing work. We hired steamatic to do work in one of our residents apartments. Zach and Kyle were very understanding with the special requests of the resident and our office. They told us the plan, gave us a timeline, and advised us on what needs attention post project. Thanks guys!
Thank you, Riley! We really appreciate you trusting Steamatic to help with the work in your resident’s apartment. We know how important it is to be respectful of residents’ needs while keeping your office informed and making sure everyone knows what to expect. We’re so glad Zach and Kyle took the time to listen to your requests, communicate the plan and timeline, and walk you through what needed attention after the project. We’ll be sure to share your kind words with them! Thanks again for choosing Steamatic. We truly value the opportunity to work with you and your team! 😊 — The Steamatic Team
After we had water damage my insurance agent recommended calling Steamatic. At first I wasn't sure why, but soon realized the value they provide. Water gets under the floor and in the walls and that was something we couldn't see. Steamatic accessed the damage and removed the wet flooring, subflooring and sheetrock. The crew was SO professional and knowledgeable. They cleaned as they worked and did an impeccable job! If I wouldn't of called I would of had no idea the extend of the water penetration and could of possibly caused more issues down the road. They worked with my insurance company to send the bill and I never paid a dime for their service. If you have water and really are not sure if they are needed CALL ANYWAY. They do such a great job with their technology to find out how far the water has gone and know exactly what needs to be removed. If I could of gave them 10 stars I would have!
Thank you so much, Stacy, for sharing your experience! We know discovering water damage in your home can be stressful, especially when you can’t see how far the water has spread. We’re so glad you called Steamatic and that our team was able to identify the hidden damage and take care of it before it could lead to bigger problems. Our crews take great pride in being thorough, keeping the work area clean, and treating every home with care. We also understand how important it is to work with your insurance company and help make the process as smooth as possible. Your recommendation means a lot to us, and we’ll be sure to share your kind words with our team. Thank you for trusting Steamatic to take care of your home. We’re grateful we could be there when you needed us! — The Steamatic Team
The technician did a great job of cleaning our air vents and dryer vent
Thank you, Marsha! We’re so happy to hear you were pleased with the job our technician did on your air vents and dryer vent! We really appreciate you trusting us to take care of your home. We’ll be sure to share your kind words with our team. Thanks again for choosing Steamatic, Marsha—we truly appreciate your business and hope to help you again in the future! 😊 — The Steamatic Team
came out and cleaned out carpets did a great job
Thank you, Kent! We’re glad to hear you were happy with how your carpets turned out! We appreciate you choosing Steamatic and giving our team the opportunity to help freshen up your home. Thanks for taking a moment to share your experience and for your support. We look forward to helping you again whenever you need us! 😊 — The Steamatic Team
DENVER WAS A TOTAL BLESSING I HAD A BUNCH OF TECHNICAL QUESTIONS STRAIT AWAY AND HE WENT DOVE RIGHT INTO WORK TO FIND ME ANSWERS AND ALSO SOLUTIONS . HE WAS VERY APPROACHABLE AND PROFESSIONAL AND NEVER MADE ME FEEL SILLY FOR MY QUESTIONS • HE TOOK THE TIME TO SHOW ME WHAT WAS HAPPENING AND RESOLVED THEM MAKING ME ASSURED ABOUT THE SOLUTION •I HIGHLY RECOMMEND HIM FOR ANYONE IN NEED OF QUALITY WORK AND HIGH PROFESSIONALISM IF EVER I NEED HELP AGAIN STEAMATIC AND DENVER WILL BE MY FIRST CHOICE THANKS FOR ALL YOU DO
Thank you so much, Todd! We really appreciate you taking the time to share such a thoughtful review. We’re especially glad Denver was able to answer your technical questions, take the time to explain what was happening, and help you find the right solutions. We love hearing that he made you feel comfortable asking questions and never made you feel silly for wanting to understand what was going on. That kind of patience, professionalism, and willingness to help is exactly what we want our customers to experience. We’ll definitely share your kind words with Denver—he’ll be grateful to hear them! Thank you for trusting Steamatic, and we truly appreciate your recommendation. We’ll be here whenever you need us again! — The Steamatic Team
Steamatic saved our wool rug from the foolish mistake made by its owner getting wet with use of a power washer on a front door. They were able to get stains out and restore it to nearly new condition.
Thank you so much, Craig! We’re thrilled to hear our team was able to save your wool rug and get it looking nearly new again! Wool rugs can require a lot of care, especially after getting wet, so we’re glad we were able to remove the stains and restore it for you. We know accidents happen, and we’re always happy to help find a solution when they do. Thank you for trusting Steamatic with your rug and for taking the time to share your experience. We truly appreciate it! 😊 — The Steamatic Team
Steamatic did a great job cleaning a large Persian rug that hadn't been thoroughly cleaned for many years. They both cleaned the rug thoroughly and took excellent care of a delicate hand-woven and dyed carpet. Strongly recommended.
We greatly appreciate your kind words, George. Cleaning your delicate, hand-woven Persian rug thoroughly was our pleasure. Thank you for the strong recommendation!
The only thing I would suggest is to clean up the roof with portable vacuum or something. All else was excellent!
Hi, Steve. Your feedback is highly appreciated. Thank you for the review!
I am an 83 year old woman who had a water disaster on the coldest part of the winter. Steamatic responded right away and had excellent customer service. Highly recommend them.
Thank you so much, Betty, for sharing your experience! We know dealing with a water disaster is stressful, especially during the coldest part of winter. We’re so glad our team was able to respond quickly and provide the care and customer service you deserved. We truly appreciate your recommendation and your trust in Steamatic! 💙
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
