Renee Barker1 reviewTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was on the phone and in person they were extremely helpful
- Services: General repairs
Sterling Electric
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%93+22.5Value 14%96+13.6Replies to reviews 7%74+5.2Craft & service penalty83−1.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 125 electriciansPosition by Experts Score among all companies we track in this category. · better than 30%
4.9 ★★★★★ 142 Google reviews · 13 photos
95%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$415typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Sterling Electric at a glance
Customers consistently praise Sterling Electric for prompt service, professional conduct, and clear communication regarding options. Many reviewers highlight reasonable pricing and thorough work on tasks ranging from simple switch replacements to complex home additions. However, several lower-rated reviews indicate that service fees and labor costs can be unexpectedly high for minor repairs, with some customers feeling the charges were disproportionate to the time spent on-site.
- Google rating: 4.9 out of 5 from 142 reviews (95% five-star).
- Reviews on this page: 142 Google reviews (117 with written comments, 3 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: October 19, 2026.
- Service: Electrician serving Fort Wayne, Indiana.
Data from Google, last updated October 26, 2026.
Score profile vs other electricians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sterling Electric: 89/100 on this factor. Category median: 94.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sterling Electric: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sterling Electric: 83/100 on this factor. Category median: 98.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sterling Electric: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sterling Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sterling Electric: 74/100 on this factor. Category median: 88.B
74
Bar = this company · dark tick = category median.
Star ratings
142 Google reviews we collected
- 5 stars13595%
- 4 stars11%
- 3 stars32%
- 2 stars11%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
- Praise26999%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1334%
- Reasonable2463%
- Overpriced13%
- Not sure00%
$415-13% vs typical electricians
Middle half of what 32 customers paid ($271–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6323%
- Speed & response5621%
- Price & value5119%
- Quality & results4416%
- Would recommend3814%
- Honesty & trust104%
- Communication93%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was on the phone and in person they were extremely helpful”
“…c has absolutely blown me away by their level of attention to detail, prompt response, and incredible customer service- and I’ve not even hired them f…”
“Sterling Electric has been super helpful, responsive and reasonably priced on many of the projects I have used them for over the years!”
“Sterling Electric has absolutely blown me away by their level of attention to detail, prompt response, and incredible customer service- and I’ve not e…”
“Highly recommend using them for your electrical needs!”
“Because of their wonderful customer service and integrity, I ended up saving a good chunk of money I was otherwise prepared to flush down to toilet.”
“Very helpful, clear communication and great pricing.”
People customers mention
- Jim 9 reviews
- George 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sterling Electric for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Professional crew, fast work, good price. Looking forward to working with this company again.
Paid $500–1,000Great priceElectrical wiring installationElectric car charger installationElectrical outlet & switch installation
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our project was completed on schedule and at quoted price. Everyone was professional and attentive to detail. A+
Paid $1,000–1,500Reasonable price
MarkLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sterling electric is a great electric company. Very helpful, clear communication and great pricing. Very friendly and reliable service. Highly recommend!
Paid $500–1,000Great priceElectrical wiring installationLight fixture installation
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
These guys do the best work no short cuts all done perfect and they support the troops
Paid $5,000+Great priceRemodeling
Chad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I really like the service and the way they work through what's the best option for us. They also think how things will work for us down the road and prepare us for that.
Paid $3,500–4,000Reasonable priceRemodelingGround wire installationElectrical wiring installation
AprilLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
George was great. Arrived on time, worked efficiently, and cleaned up after himself. Super nice man!
Paid $1–500Reasonable priceLight fixture installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Light fixture installation | 22 | $196–$811 |
| Electrical wiring installation | 18 | $410–$1.7k |
| Electrical outlet & switch repair | 17 | $114–$415 |
| Electrical outlet & switch installation | 16 | $248–$958 |
| Electrical panel repair | 9 | $209–$888 |
| Electrical panel replacement or upgrading | 9 | $1.9k–$4.3k |
| General repairs | 8 | $93–$415 |
| Electrical outlet & switch relocation | 8 | $224–$807 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 142 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Matt Summers1 reviewTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional crew, fast work, good price. Looking forward to working with this company again.
- Price assessment: Great price
- Price: $500–1,000
- Services: Electrical wiring installation, Electric car charger installation, Electrical outlet & switch installation
Jaidyn Madison1 reviewTotal number of Google reviews Jaidyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSterling Electric has absolutely blown me away by their level of attention to detail, prompt response, and incredible customer service- and I’ve not even hired them for a job yet! Because of their wonderful customer service and integrity, I ended up saving a good chunk of money I was otherwise prepared to flush down to toilet. Within a hours of calling them for a competitive quote, I learned that not only was the original quote overinflated, but also not necessary. Jim (owner) despite knowing he likely wouldn’t get paid for the job, still went above and beyond to make sure I was not financially taken advantage of and got me a quote with less than a weeks turnaround. As much as I would have loved to go through Jim and his team, I was elated find out that wasn’t necessary. If I ever find myself in need of calling an electrician, they will be at the top of my list, and should be at the top of yours too.
Mark StonerLocal Guide · 35 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe called and Adam was out the same day! He was very prompt and thorough. Excellent service!! Highly reccomend!!
Jim Steele1 reviewTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur project was completed on schedule and at quoted price. Everyone was professional and attentive to detail. A+
- Price assessment: Reasonable price
- Price: $1,000–1,500
Mark SchlarbaumLocal Guide · 15 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSterling electric is a great electric company. Very helpful, clear communication and great pricing. Very friendly and reliable service. Highly recommend!
- Price assessment: Great price
- Price: $500–1,000
- Services: Electrical wiring installation, Light fixture installation
Daniel James (Dan James)Local Guide · 69 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, Always fixs our issues and we have some wild ones at times!. Highly recommend.
Lois Tucker8 reviewsTotal number of Google reviews Lois has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood job, thank you.
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Electrical wiring installation
Mike Ackels5 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys do the best work no short cuts all done perfect and they support the troops
- Price assessment: Great price
- Price: $5,000+
- Services: Remodeling
Chad Shelton5 reviewsTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really like the service and the way they work through what's the best option for us. They also think how things will work for us down the road and prepare us for that.
- Price assessment: Reasonable price
- Price: $3,500–4,000
- Services: Remodeling, Ground wire installation, Electrical wiring installation, Light fixture installation, Electrical outlet & switch relocation, Electrical panel repair, Electrical panel replacement or upgrading, Outdoor lighting installation, Electrical power restoration, Electrical outlet & switch installation
Business details
- Address: 6814 St Joe Rd, Fort Wayne, IN 46835
- Phone: (260) 404-1802
- Website: sterlingelectric.jobbersites.com
- Service area: Fort Wayne, IN