Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

Experts Reviews · Company report
Sterling Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%93+22.5Value 14%96+13.6Replies to reviews 7%74+5.2Craft & service penalty83−1.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Sterling Electric

Fort Wayne, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 125 electricians · 4.9★ from 142 Google reviews

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Report card

Percentile vs other electricians (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sterling Electric is better than 89% of electricians.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sterling Electric is better than 93% of electricians.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sterling Electric is better than 83% of electricians.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sterling Electric is better than 96% of electricians.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sterling Electric is better than 100% of electricians.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sterling Electric is better than 74% of electricians.B
74

Reviews for your job

Customers hired Sterling Electric for 8 kinds of job.

Sterling Electric for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$93–$415
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 82
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “General repairs”

Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I was on the phone and in person they were extremely helpful

General repairs
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had power out in the bathrooms after a plumber was working behind the wall. Another company sent a sales man that wanted to sell us a 7k breaker box or a new line, then that wanted to charge $1000 for a diagnostic(that would need scheduled). After sending them away, we researched and found Sterling. Sterling sent…

Paid $1–500Reasonable priceGeneral repairs
AdamLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys did a great job. Made extra effort to keep wire routing as clean as possible. Their work looks like it was original to the house.

Electrical wiring installationLight fixture installationElectrical outlet & switch relocation
craig3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great company for professional electrical work. I fit about as many odd jobs around the house as I could think of and George got it all knocked out in a day. This was my 3rd time choosing Sterling Electric and I will be turning to them again for any future electric work I need done. A wonderful local company to…

Customer photo from craig's reviewCustomer photo from craig's reviewCustomer photo from craig's reviewCustomer photo from craig's review
Reasonable priceLight fixture installationGeneral repairsElectrical outlet & switch repair
Jeremy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

On time. Professional. Saw the job through to the end. Will hire again.

Paid $200–400Reasonable priceGeneral repairs
Lonnie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve used them for a couple years now and they are by far one of the best.

Reasonable priceElectrical wiring installationLight fixture installationLight fixture repair
DanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called at 7:30am when they opened, with a bad breaker on a 70 year old breaker box, he happened to have the part for it and had a guy out and had the problem fixed by 8:00am THE SAME DAY. 30-40 minutes from the time I called and my problem was fixed at a very reasonable rate. Excellent service.

General repairsElectrical panel repairElectrical power restoration+ Responsiveness+ Punctuality+ Professionalism
A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Called at 6:00PM and was able to fit me in the next morning for a lighting repair. Very professional and explained the issue and the potential repair solutions very well walking through the cost differences and his recommendation. Will be using them again in the future for any additional electrical needs.

General repairs+ Responsiveness+ Quality+ Professionalism

Price

$415-13% vs typical electricians

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 63%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Light fixture installation22$196–$811
Electrical wiring installation18$410–$1.7k
Electrical outlet & switch repair17$114–$415
Electrical outlet & switch installation16$248–$958
Electrical panel repair9$209–$888
Electrical panel replacement or upgrading9$1.9k–$4.3k
General repairs8$93–$415
Electrical outlet & switch relocation8$224–$807

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