Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the punctuality, professionalism, and thoroughness of technicians during alarm installations and repairs. Positive reviews highlight clear communication, efficient troubleshooting, and helpful onboarding for system features. However, some critics report issues with scheduling errors, billing disputes regarding additional charges, and rigid policies requiring monthly service contracts or non-disparagement agreements.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,155 Google reviews we collected
Phrases our text analysis found in 903 written reviews
How often each topic comes up in the written reviews
We read 903 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Isaac was extremely helpful, professional, and friendly throughout the process.”
“Instead of apologizing for the delay, the employee complained that I was calling too often and spoke to me in an unprofessional manner.”
“He did an excellent job, and I was very impressed with both his workmanship and professionalism.”
“I have never dealt with a more unprofessional and incompetent security company than this one.”
“Expertly troubleshooting our panel and completed repairing the issue fast and efficiently.”
“He told me how to reset up the cameras and taught me a bunch of new things with the website that the original installer never showed me.”
“From the beginning, Sting Alarm has been so easy to work with.”
“The lack of communication, repeated delays, unprofessional customer service, and failure to provide the services we paid for resulted in a very disapp…”
“I highly recommend working with him and this company!”
“Based on my experience, I cannot recommend Sting Fire Alarm Company.”
“Brayden, was super friendly and knowledgeable about the install, and was able to make happen at a very reasonable cost!”
“We signed the contract, paid the expedited permit fee, and clearly explained that the project was urgent and needed to be completed as soon as possible.”
“I always appreciate when I get honest service and he provided that for me today!”
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐ Isaac was extremely helpful, professional, and friendly throughout the process. I highly recommend working with him and this company! Excellent service and a great experience overall.
Alex Sting Alarm Service Technician was awesome! He arrived very professional. Expertly troubleshooting our panel and completed repairing the issue fast and efficiently. Excellent customer service. 5 stars 🌟
Sting Alarm has been great to work with. Had an issue that needed a field tech to come out. Mike was dispatched and worked on the issue - quickly identifying the issue and resolving it for me. Friendly and great service!
Isaac installed our new alarm system today. What a great experience. Isaac was here on time, he got to work, knew what he was doing, asked the right questions and completed the install quickly and efficiently. Isaac is a good guy. Sting Alarm should be proud of his efforts. He represents the company well. He…
From the beginning, Sting Alarm has been so easy to work with. From Jeff in Sales, to scheduling, and finally when our tech came out in a Saturday for the installation, everything was seamless. Our tech Isaac was fantastic. He was neat and cleaned up after the installation, and took time with me and my husband to…
Issac was wonderful! Very helpful and knowledgeable, walked me through the entire set up and answered all my questions.
4.9 ★★★★★ 1,155 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
⭐⭐⭐⭐⭐ Isaac was extremely helpful, professional, and friendly throughout the process. I highly recommend working with him and this company! Excellent service and a great experience overall.
Alex Sting Alarm Service Technician was awesome! He arrived very professional. Expertly troubleshooting our panel and completed repairing the issue fast and efficiently. Excellent customer service. 5 stars 🌟
Mike was extremely helpful and answered all the questions I had
Thank you! We’re glad our tech was helpful and took the time to answer all your questions. Listening, explaining clearly, and making sure you feel supported are important parts of how we serve with No Ego. #stingalarm #noego
Sting Alarm has been great to work with. Had an issue that needed a field tech to come out. Mike was dispatched and worked on the issue - quickly identifying the issue and resolving it for me. Friendly and great service!
Thank you, Walter! We're glad our tech was able to quickly identify and resolve the issue for you. Providing friendly, reliable service is part of our commitment to To Be the Best, and we appreciate you taking the time to recognize our team's work! #stingalarm #tobethebest
Isaac installed our new alarm system today. What a great experience. Isaac was here on time, he got to work, knew what he was doing, asked the right questions and completed the install quickly and efficiently. Isaac is a good guy. Sting Alarm should be proud of his efforts. He represents the company well. He was polite, careful and attentive. To top it off, he tutored me and my wife on the use of the new alarm pad and phone apps. Along with that he gave us good advice on using the system and offered various ideas for us to consider. Now how nice is that?
Thank you, Thomas! We really appreciate you taking the time to share such a detailed review. We’re glad our tech was punctual, efficient, attentive, and took the time to make sure you and your wife understood the new alarm panel and app. That kind of knowledgeable, professional service is exactly what To Be the Best means to our team. #stingalarm #tobethebest
From the beginning, Sting Alarm has been so easy to work with. From Jeff in Sales, to scheduling, and finally when our tech came out in a Saturday for the installation, everything was seamless. Our tech Isaac was fantastic. He was neat and cleaned up after the installation, and took time with me and my husband to get us set up on the app. He was patient, walking us through all the features. Leaving ADT after 21 years & going to Sting Alarm was the best move we have made.
Thank you, Heather! We really appreciate you sharing such a thoughtful review. We’re glad the entire process felt seamless, from scheduling through installation, and that our tech took the time to get you and your husband comfortable with the app and its features. That kind of patient, professional service is exactly what To Be the Best means to our team. #stingalarm #tobethebest
Issac was wonderful! Very helpful and knowledgeable, walked me through the entire set up and answered all my questions.
Thank you, Liz! We’re glad our tech was helpful, knowledgeable, and took the time to walk you through the entire setup and answer all your questions. That kind of patient, attentive service is an important part of how we serve with No Ego. #stingalarm #noego
Calvin was our tech support/service provider. He is professional, helpful and communicated the issues well and helped us to resolve the issue quickly.
Thank you, Jenny! We’re glad our tech was professional, helpful, and communicated clearly while getting the issue resolved quickly. Finding the right Solutions and making the process easier for our customers is exactly what our team works toward. #stingalarm #solutions
Thank you so much for fixing our Fire Alarm transmission situation, Chris!
Thank you, Erik! We’re glad our tech was able to resolve the fire alarm transmission issue and get things back on track. Finding the right Solutions and making sure the issue is properly addressed is exactly what our team works toward. #stingalarm #solutions
Isaac was very professional throughout the entire process and took time to explain the entire system to me. His installation work was clean, precise, and extremely aesthetically pleasing. He did an excellent job, and I was very impressed with both his workmanship and professionalism. The FCA Team!
Thank you, Fernando! We’re glad our tech was professional throughout the process, took the time to explain the system clearly, and delivered clean, precise installation work. That level of workmanship and attention to detail is exactly what To Be the Best means to our team. #stingalarm #tobethebest
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
