Oil change service · Louisville, KY · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 110 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
4.8★★★★★1,293 Google reviews · 23 photos
92%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Strickland Brothers 10 Minute Oil Change at a glance
Customers frequently describe the service as quick, friendly, and professional, noting that staff communicate clearly without being pushy. Recurring themes include efficient turnaround times and helpful explanations of necessary vehicle maintenance. However, low-star reviews highlight specific issues such as over-tightened oil filters, missed oil filter replacements, and dissatisfaction with the automated phone system and additional shop fees.
Google rating: 4.8 out of 5 from 1,293 reviews (92% five-star).
Reviews on this page: 1,293 Google reviews (938 with written comments, 13 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: November 4, 2026.
Service: Oil Change Service serving Louisville, Kentucky.
Data from Google, last updated November 5, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Strickland Brothers 10 Minute Oil Change: 84/100 on this factor. Category median: 83.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 85/100 on this factor. Category median: 77.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Strickland Brothers 10 Minute Oil Change: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Strickland Brothers 10 Minute Oil Change: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
1,293 Google reviews we collected
4.8of 5
5 stars1,19592%
4 stars484%
3 stars181%
2 stars30%
1 star292%
Praise vs complaints
Phrases our text analysis found in 938 written reviews
97%praise
Praise1,54097%
Complaints453%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price8335%
Reasonable13558%
Overpriced104%
Not sure63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude56436%
Speed & response42927%
Quality & results26917%
Would recommend1107%
Price & value865%
Honesty & trust684%
Communication594%
What customers talk about
We read 938 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were super friendly, fast and the price was very affordable.”
“Called the location 4 times trying to get a hold of a real person and each time I was hung up on.”
“Quick, easy, gave me a little water bottle for waiting; Got to chill out for most of it.”
“Service was slow and Crew spent a lot of time playing on there phone”
“I live closer to other SB locations but I drive to the location on Poplar Level Road because I have always received top-notch service.”
“Their automated call service is so horrible and not customer like I don’t know what’s going on with this business but it seems like they don’t want an…”
“Would definitely recommend if you live in the audubon area :)”
“Avoid this location at all costs.”
“A little bit pricey, but it’s well worth it because they saved me time from taking my truck to the dealership for an oil change, I will definitely be…”
“They over charge me I supplied my own oil and oil filter and they still charged me 57 dollars I will be going back to Valvoline at least Valvoline sen…”
“My family and friends only trust him to conduct oil changes on our vehicles.”
“i do not trust this company anymore and will let everyone know, stuck to Valvoline or jiffy lube (never had issues with either of them) i wish i could…”
“Service was impecable and the communication was on point.”
People customers mention
Valvoline16 reviews
Level14 reviews
Chris12 reviews
James10 reviews
Austin9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Strickland Brothers 10 Minute Oil Change for 8 kinds of job. Pick one to see what they paid and said.
Love the service men! They always make surw i know what they are doing and why they are done it. They are friendly and knowledgeable.
Great priceAir & cabin filter replacementOil change
LLaurieLocal Guide · 125 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience. Was in from out of town and had dropped family off at Mega Caverns, so whipped here for an oil change. Great guys.
Great priceOil change
AaMaNdA6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Such nice and courteous people! Not pushy, not overly-over priced. Would definitely recommend if you live in the audubon area :)
MMegan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quick and straight to the point! I very much appreciated that they didn't try to sell me a bunch of stuff I didn't want or need.
JJessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quick, easy and painless! Got my oil changed swiftly and I couldn't ask for more than that!
Thanks! ♡
Reasonable priceOil change
PPaulineLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quick, easy, gave me a little water bottle for waiting; Got to chill out for most of it.
Love the service men! They always make surw i know what they are doing and why they are done it. They are friendly and knowledgeable.
Price assessment: Great price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · 9 hours ago
That's fantastic to hear, Kiya Cleveland! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
E
Emma Edlin4 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Services: Air & cabin filter replacement, Oil change
Response from the owner · 5 days ago
That's fantastic to hear, mallory banks! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
D
Daniel McIntireLocal Guide · 46 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
We appreciate the 5 stars, Daniel McIntire! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
C
Colin Mcdermott1 reviewiTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
Quick and efficient service. Very friendly and helpful technicians.
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 2 weeks ago
That's fantastic to hear, Colin Mcdermott! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
C
Chuck Byrd11 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Thank you so much for the excellent review! We are so happy you had a positive experience with us and appreciate you taking the time to share your feedback. Have a wonderful day!
L
Laurie LukeLocal Guide · 125 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
