Oil change service · Louisville, KY · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%98+13.9Replies to reviews 7%98+6.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 110 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★802 Google reviews · 24 photos
94%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Strickland Brothers 10 Minute Oil Change at a glance
Google reviewers for Strickland Brothers 10 Minute Oil Change in Louisville, KY, cite a 4.9 rating from 802 reviews. Customers frequently praise the quick turnaround time, friendly staff, and complimentary water service. Recurring themes include efficient communication and reasonable pricing. However, some low-star reviews note instances of skipped checks, such as lights or fluid levels, and isolated complaints about rough handling of vehicle parts or perceived rudeness.
Google rating: 4.9 out of 5 from 802 reviews (94% five-star).
Reviews on this page: 802 Google reviews (634 with written comments, 16 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: November 4, 2026.
Service: Oil Change Service serving Louisville, Kentucky.
Data from Google, last updated November 5, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Strickland Brothers 10 Minute Oil Change: 85/100 on this factor. Category median: 83.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 83/100 on this factor. Category median: 77.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Strickland Brothers 10 Minute Oil Change: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 98/100 on this factor. Category median: 73.A
98
Bar = this company · dark tick = category median.
Star ratings
802 Google reviews we collected
4.9of 5
5 stars75494%
4 stars162%
3 stars81%
2 stars81%
1 star162%
Praise vs complaints
Phrases our text analysis found in 634 written reviews
98%praise
Praise96398%
Complaints202%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price6639%
Reasonable9456%
Overpriced53%
Not sure32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36037%
Speed & response27528%
Quality & results16317%
Would recommend687%
Price & value636%
Communication313%
Honesty & trust232%
What customers talk about
We read 634 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…he two gentleman Zane and Gabe, both went above and beyond, was very professional and very helpful giving me the information to ensure I stayed in the…”
“…the parking lot in order to get the bolt out of the socket this is so unprofessional in front of the owner of the vehicle, treating any parts to a veh…”
“By far the best service I’ve ever had at a quick lube shop thanks Zane and guys y’all will see me again for sure”
“They never showed me my filter, or checked my lights, wipers, signals etc.”
“Excellent service , My child and elderly were both provided waters before service even started ,great customer service and great timing on the service.”
“Otherwise, the terrible service from my prior visit would have been enough for me to never return.”
“…n if these nice people didn’t tell me so once again, they get another five stars .…”
“My last two visits have been extremely disappointing and I will not be back.”
“…o show compassion, empathy and respect to me and the amount paid was worth it because the service provided was priceless so going forward I’ll be a lo…”
“Was over charged!”
“Explained everything to me as they went and had great customer service.”
“…ard I’ll be a loyal customer to this location for sure GOD BLESS THE GENUINE PEOPLE WE HAVE IN THIS WORLD THIS TYPE OF CARE FOR OTHERS GO FAR AND DEFI…”
People customers mention
Brent15 reviews
Dixie13 reviews
Valvoline10 reviews
Highway9 reviews
Brittany8 reviews
Hwy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Strickland Brothers 10 Minute Oil Change for 4 kinds of job. Pick one to see what they paid and said.
AAndrea3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Exceptional service they surely provided! After a long day of my car running weird not knowing I needed an oil change because I was near all the way out and the fact I was 8 minutes arriving before they closed but the two gentleman Zane and Gabe, both went above and beyond, was very professional and very helpful…
Great priceAir & cabin filter replacementOil change
KKreg1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
First time customer here, let me start off by saying best oil change I’ve ever gotten, guys came out and said hello with a water before service even started, went through the pricing and different packages they offered as well as kept me up to date on everything they were doing. By far the best service I’ve ever had…
Great priceAir & cabin filter replacementOil change
EErnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
They did not check my lights and other fluid levels, although I saw them mark otherwise on the computer. They did not check my tire pressures. My last two visits have been extremely disappointing and I will not be back.
This time, I only returned because I had a coupon for a free oil change. Otherwise, the terrible…
Not sureOil change
KKent7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I've rebuilt classic cars for 50 years. Really like the staff and respect the service at the Dixie branch. With 3 cars I've changed my oil before 3000 miles and get 300000 miles out of my cars and Strickland does it quickly & correctly. Only choice other than dealer in Louisville.
Reasonable priceOil change
AAlyssa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service , My child and elderly were both provided waters before service even started ,great customer service and great timing on the service. Will definitely be returning !
WWandLocal Guide · 111 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Once again, another five star review for me everybody’s got their own opinion, but like I said, I got in and I got out oil change was eight minutes One of my daughters was with me and was very surprised she said “I love this place “ i’ll be back in another 3000 miles also, at least they put everything back on my car…
We appreciate the 5 stars, Barry Kammerdiener! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
J
Juanita BlessittLocal Guide · 162 reviewsiTotal number of Google reviews Juanita has written across all businesses on Google Maps, not just this one.
That's fantastic to hear, Juanita Blessitt! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
A
Andrea Love3 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Exceptional service they surely provided! After a long day of my car running weird not knowing I needed an oil change because I was near all the way out and the fact I was 8 minutes arriving before they closed but the two gentleman Zane and Gabe, both went above and beyond, was very professional and very helpful giving me the information to ensure I stayed in the known of how to not do this again! They knew I was stressed and took time to show compassion, empathy and respect to me and the amount paid was worth it because the service provided was priceless so going forward I’ll be a loyal customer to this location for sure GOD BLESS THE GENUINE PEOPLE WE HAVE IN THIS WORLD THIS TYPE OF CARE FOR OTHERS GO FAR AND DEFINITELY TRANSFERS SO ILL ENSURE TO PASS THE BLESSING FORWARD! THANKS FOR OPENING THIS LOCATION FOR SURE 🫡☺️🙏🏾💪🏾
Price assessment: Great price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · 6 days ago
That's fantastic to hear, Andrea Love! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
K
Kreg Martin1 reviewiTotal number of Google reviews Kreg has written across all businesses on Google Maps, not just this one.
First time customer here, let me start off by saying best oil change I’ve ever gotten, guys came out and said hello with a water before service even started, went through the pricing and different packages they offered as well as kept me up to date on everything they were doing. By far the best service I’ve ever had at a quick lube shop thanks Zane and guys y’all will see me again for sure
Price assessment: Great price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · 6 days ago
That's fantastic to hear, Kreg Martin! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
E
Ernie Pack2 reviewsiTotal number of Google reviews Ernie has written across all businesses on Google Maps, not just this one.
They did not check my lights and other fluid levels, although I saw them mark otherwise on the computer. They did not check my tire pressures. My last two visits have been extremely disappointing and I will not be back.
This time, I only returned because I had a coupon for a free oil change. Otherwise, the terrible service from my prior visit would have been enough for me to never return.
When I presented the coupon to the tech, he laughed at it and said, I don't know if this is gonna work... i told him it damn sure better.
When I started using this location, I was very happy with the friendly service I recieved. Something has happened there and the new staff is terrible.
Price assessment: Not sure
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Thank you for taking the time to rate your experience with us, Ernie Pack. One of our customer service team members will be in touch with you shortly. For any immediate concerns, please feel free to reach out to us via phone or text at 336-828-0017, or you can also contact us by email at [email protected].
L
Leeanna Hammond6 reviewsiTotal number of Google reviews Leeanna has written across all businesses on Google Maps, not just this one.
The 5 star rating makes our day, Leeanna Hammond! We are proud to deliver a fast and reliable experience every time. We will be ready for you next visit.
K
Kent R Lee7 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
I've rebuilt classic cars for 50 years. Really like the staff and respect the service at the Dixie branch. With 3 cars I've changed my oil before 3000 miles and get 300000 miles out of my cars and Strickland does it quickly & correctly. Only choice other than dealer in Louisville.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 5 months ago
We appreciate the 5 stars, Kent R Lee! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
A
Alyssa Williams2 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Excellent service , My child and elderly were both provided waters before service even started ,great customer service and great timing on the service. Will definitely be returning !
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · a week ago
We appreciate the 5 stars, Alyssa Williams! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
D
Dominic A2 reviewsiTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Once again, another five star review for me everybody’s got their own opinion, but like I said, I got in and I got out oil change was eight minutes One of my daughters was with me and was very surprised she said “I love this place “ i’ll be back in another 3000 miles also, at least they put everything back on my car the last time I took it to the other place they left off my oil guard skirt whatever you wanna call it And I would not have known if these nice people didn’t tell me so once again, they get another five stars . So now, of course, I have to go buy Another One from somewhere because if my car came with it then it needs it RIGHT 🤓
