Analyzing 7,549,4297.5M ReviewsFor 21,26921.3K Experts

Experts Reviews · Company report
Sugar House Veterinary Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%49+26.7Reliability 24%31+7.5Value 14%55+7.8Replies to reviews 7%17+1.2Craft & service penalty65−3.5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Sugar House Veterinary Hospital

West Valley City, UT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 26 pet hospice · 4.5★ from 691 Google reviews

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Report card

Percentile vs other pet hospice (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sugar House Veterinary Hospital is better than 49% of pet hospice.C
49
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sugar House Veterinary Hospital is better than 31% of pet hospice.D
31
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sugar House Veterinary Hospital is better than 65% of pet hospice.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sugar House Veterinary Hospital is better than 55% of pet hospice.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sugar House Veterinary Hospital is better than 100% of pet hospice.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sugar House Veterinary Hospital is better than 17% of pet hospice.F
17

Reviews for your job

Customers hired Sugar House Veterinary Hospital for 1 kinds of job.

Sugar House Veterinary Hospital for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Large animals”

edLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Again, these people are the BEST. We’ve been bringing our cats and two dogs here for decades and they always treat us with great professionalism and care. And today shout out for Brinley and Shea, they were friendly and professional. I’m so grateful for these people. And I refer them to all my friends.

Large animals
Sean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Dr. Perez is an absolute angel on earth, never met anyone who cares about our pets as much as we do

Large animals
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Just took my dog to see a female vet at their hospital location in Sugarhouse and honestly it was the best vet experience I've ever had! The vet (I can't remember her name) was so kind and gentle with my 85 lb great Pyrenees mix. She explained everything as she administered the exam and vaccinations. My dog can…

Reasonable priceLarge animals
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very kind and engaged staff. They go above and beyond in caring for your pets.

Reasonable priceLarge animals
Austin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone was very kind and understanding of my timid pup. Dr. Daub was very gentle with her and very thorough in helping me understand what’s going on. We even got there a little early and they got us into an exam room pretty much right away! Awesome team over there. :)

Great priceLarge animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 83%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Large animals5—

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