Analyzing 7,590,6437.6M ReviewsFor 21,37621.4K Experts
Google reviewers rate Sugar House Veterinary Hospital 4.5 out of 5 based on 691 reviews, with the owner responding to 12% of them. Clients frequently praise the staff's kindness, patience with difficult animals, and clear communication regarding care plans and costs. However, lower-rated reviews highlight concerns about long wait times, inconsistent service quality between different veterinarians, and perceived pressure to accept expensive treatments or refuse outside medical records.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
691 Google reviews we collected
Phrases our text analysis found in 563 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 563 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I really appreciated how kind and positive they were with my 2 kitties.”
“…have to wait and reschedule and come back… I’m sorry, but this is so disrespectful to loyal clients who have literally spent thousands of dollars in y…”
“She was very thorough explaining instructions to me and even answering some of my questions.”
“And if that didn't work she'd likely have to be put down.”
“She handled his issue with extra care and even called me the next day to check on him.”
“My experience here is that they are extremely slow and fail to provide a minimal level of "courteous" costumer service.”
“They are upfront and honest (and quite fair) with their pricing and how they go about deciding or guiding you to next steps of proper care for your animal.”
“Been here two times now and both times I have been hustled/ripped off.”
“I highly recommend them to anyone who needs amazing care for their furry babies.”
“100% recommend you go to town and country vet or east valley vet clinic.”
“I have really grown to trust this practice over the years.”
“I just had him vaccinated at another scam artists vet.”
“The technician and veterinarian answered all my questions and were patient and friendly with my new puppy so his first visit was a very positive experience.”
“This clinic’s poor communication and utter disregard for my time have made it clear I will never return.”
praise complaint · found by our text analysis, Google review wording unchanged.
From 24 detailed written reviews; every point below is quoted in at least one review.
Customers hired Sugar House Veterinary Hospital for 1 kind of job. Pick one to see what they paid and said.
Dr. Fernandez and Alyssa were awesome! I really appreciated how kind and positive they were with my 2 kitties. I also appreciated that they didn't try to talk me into services I didn't want. I will ask for them again.
Everyone there was so friendly and nice. The technician and veterinarian answered all my questions and were patient and friendly with my new puppy so his first visit was a very positive experience.
First of all, the staff was so friendly and welcoming! Zoe made a huge fuss over our golden puppy and made us feel so comfortable. Then we met Dr Perez and there was no doubt, this is where we want to bring our dog!
Dr. Seggermann really cares about my dogs, she makes an effort to make them feel comfortable and ensures I understand everything.
After experiencing various veterinary services throughout the valley over the years I finally stumbled on Sugarhouse Vet and I have stayed. The staff and vets are all incredible. Patient with my pup who becomes slightly overstimulated when we are there and so understanding of what he needs in those moments.…
While Sugarhouse vet has been a staple for me and my animals for 10+ years it has unfortunately started to feel like a money grab. I’ve had multiple instances where I need to refill my dogs medications and they will not look over recent testing/bloodwork etc. from other specialists and other vets. Instead of looking…
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 5 | — |
4.5 ★★★★★ 691 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dr. Fernandez and Alyssa were awesome! I really appreciated how kind and positive they were with my 2 kitties. I also appreciated that they didn't try to talk me into services I didn't want. I will ask for them again.
We love this place! They’ve always been so kind and good to my animals
Thank you so much for your kind review! We’re always delighted to welcome your furry family members to SHVH. Our team is committed to providing every patient with the same compassion, care, and attention we would give to our own beloved pets. Thank you for trusting us with their care!
Everyone there was so friendly and nice. The technician and veterinarian answered all my questions and were patient and friendly with my new puppy so his first visit was a very positive experience.
Thank you so much for your kind review! We absolutely adore Bandit!
First of all, the staff was so friendly and welcoming! Zoe made a huge fuss over our golden puppy and made us feel so comfortable. Then we met Dr Perez and there was no doubt, this is where we want to bring our dog!
Thank you so much for taking the time to leave us such a kind review! Willow is absolutely adorable, and we always enjoy giving her plenty of love and attention when she visits. Those sweet puppy cuddles are one of our favorite parts of what we do—even if a few treats help win them over! Thank you for trusting us with her care. 🐾
Dr. Seggermann really cares about my dogs, she makes an effort to make them feel comfortable and ensures I understand everything.
Thank you so much for your kind review! We truly appreciate the opportunity to care for your beloved pets and are grateful for the trust you place in our team.
After experiencing various veterinary services throughout the valley over the years I finally stumbled on Sugarhouse Vet and I have stayed. The staff and vets are all incredible. Patient with my pup who becomes slightly overstimulated when we are there and so understanding of what he needs in those moments. Everyone is communicative and listens well, and helps me understand what next steps of care are/should be for my dog. They are upfront and honest (and quite fair) with their pricing and how they go about deciding or guiding you to next steps of proper care for your animal. I tell everyone about how great they are. Even people who don't have pets. (Yet).
Thank you so much for the amazing review. We absolutely have loved seeing Loki and Thor! Thank you for trusting us with your loved ones.
While Sugarhouse vet has been a staple for me and my animals for 10+ years it has unfortunately started to feel like a money grab. I’ve had multiple instances where I need to refill my dogs medications and they will not look over recent testing/bloodwork etc. from other specialists and other vets. Instead of looking over current bloodwork, ekgs, and various testing they insist I have to bring him in so they can test him themselves. It’s unfortunate but I won’t be bringing my dogs back.
Thank you for sharing your feedback and for trusting Sugar House Veterinary Hospital with your pets care for more than 10 years. We are truly sorry to hear that your recent experiences have left you feeling frustrated. We would like to clarify that our doctors recommendations are always guided by what they believe is in the best interest of a patient's health and safety. While we absolutely review and consider reports, bloodwork, and recommendations from specialists and other veterinary providers, there are situations where our veterinarians need to perform their own examination or evaluate updated diagnostics before prescribing or refilling medications. Our primary responsibility is to ensure that any medication we prescribe remains safe and appropriate for the patient’s current condition. Prescribing medication without first ruling out potential concerns could inadvertently put a pet's health at risk. For that reason, our doctors may recommend an examination or additional testing even when recent records from another provider are available. We understand that this process can sometimes feel inconvenient, and we regret that it has impacted your perception of our practice. Our intent has never been to create unnecessary expenses, but rather to provide the safest and most responsible medical care possible. We appreciate the years you have entrusted us with your pets and wish you and your dogs all the best moving forward. If you would like to discuss this matter again with the doctors we are more than happy to help, email us at [email protected]
Extremely friendly front office staff, charming vet tech and very knowledgeable vet,
We are so happy that you enjoyed your visit, we really enjoyed seeing Gizmo!
So grateful for the support O'Brien received during his visit. They made him super comfortable.
Thank you so much for the review. We thoroughly enjoyed seeing O'Brien's cute face!
New review: I've been taking my cats to Sugarhouse Vet Hospital for 26 years. I am a loyal customer and my cats have always had the best care; even through some difficult surgeries and illnesses performed by many of the different vets there. I have really grown to trust this practice over the years. Oji has been seeing Dr. Perez for a long time now and he loves her. She is so gentle with him and doesn't talk loud in the exam room. Oji gets very scared with loud noises in the clinic. He is hyper aware of every sound and startles easily, I've noticed. So, this is a big deal to me that she is quiet and gentle. Also, Dr. Perez is sensitive to the fact he gets terrible motion sickness in the car on the way over and is helping me manage Oji's anxiety and nausea with medications when he needs to travel. She keeps me well informed about how I can best keep him healthy. For example, a year ago, she went over a detailed weight loss plan with me and really took time to explain the plan with me. Oji had success between wellness visits losing 1 lb. We will be working on helping him lose 1 more. This is extremely important to me because I know he could live longer if he stays trim and fit. I feel Dr. Perez can answer all of my concerns and questions. It's awesome. She is a gem. I must send a shout out to her vet tech Alyssa, too. She has a great personality and bedside manner like Dr. Perez. She was very thorough explaining instructions to me and even answering some of my questions. She made sure when Oji went back to get blood tests that there weren't any dogs back there. I am super impressed! I even noticed the cute little design she wrote with Oji's name and hearts and paw print on the medication bag. Thanks, ladies! I tell everyone I can that you are the best! - Angela P. and Oji <3 Update to add: Dr. Amanda Perez is so amazing. I love how she treats my older ‘fraidy cat Oji gently and she always takes her time and never seems rushed when explaining things and giving advice to us. She is very thorough and sweet to Oji when performing his wellness exams. I really appreciate her compassionate and caring bedside manner as well as communication. That just goes to show what kind of person she is- cannot be learned at vet school. Kindness is just who she is. I know Oji is in great hands with Dr. Perez. He has an upcoming dental surgery with her again and I know she’ll make sure he’s in tip top shape for that. Thank you so much, Dr. Perez, for taking good care of Oji. (Shout out to Carol, too, for her amazing tech care. She made sure to go over the doctor’s instructions with us one more time before we paid and went home). I always recommend SHVH and Dr. Perez and her team to people. I’ve always had a positive experience choosing vet care here for over 25 years. Kind regards, Angela and Oji First review: I have been taking my cats to SHVH for more than 20 years and have always had extraordinary service from the staff, vet techs and Drs. Our tech was really good with Oji this time around. She asked a lot of questions to understand what is happening with his health and she addressed my concerns. She handled him very gently when taking him inside to get examined. I was also very impressed with Dr. Perez. She did a thorough exam on Oji and called me to give me a report. She handled his issue with extra care and even called me the next day to check on him. She really gave me peace of mind that Oji is in good hands and they are doing their best to help him get well. I felt like they really care about my cat. Thank you SHVH!
Thank you so much for taking the time to write out this review, it means the world to us! We're so glad we've been able to take care of your pets for so long and look forward to many years to come.
Analyzing 7,590,6437.6M ReviewsFor 21,37621.4K Experts
