Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Summers Plumbing Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty90−1Momentum penalty32−6.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Summers Plumbing Heating & Cooling

Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 4,966 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summers Plumbing Heating & Cooling is better than 81% of sink repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 74% of sink repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summers Plumbing Heating & Cooling is better than 90% of sink repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summers Plumbing Heating & Cooling is better than 32% of sink repair services.D
32
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 73% of sink repair services.B
73

Reviews for your job

Customers hired Summers Plumbing Heating & Cooling for 8 kinds of job.

Summers Plumbing Heating & Cooling for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–900
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$591
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Faucet installation”

CherieLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I highly recommend Summers. Andrew converted my old 3 handle tub faucet to a single handle. The job was completed super fast & everything was absolutely perfect. I couldn't be happier! I will definitely use them again & again! Excellent service 😊

Reasonable priceFaucet repairFaucet installation
Shirley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Update: I had them come back to replace a toilet and vanity. EXCELLENT work. From Brian who came to do an estimate to Andy and Ziggy who came the next day ON TIME to do the work. I love these guys!!! Had them come to disconnect my faucet due to a new countertop being installed. They were on time, efficient and courteous. Andy and Ziggy were great.

Paid $800–900Reasonable priceInstallationToilet installationFaucet installation
Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have the maintenence plan from Summers. There was no charge for my air conditioner cleaning They did a great job. On time.

Paid $400–500Great priceFaucet repairFaucet installation
philippeLocal Guide · 231 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great professionals. They did a plumbing survey of my house and gave me clear visibility on what needs to be refreshed.

Faucet installation
bethann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Routine maintenance

Water heater installationA/C system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great work! Friendly, identified problems quickly and explained the repairs needed

Great priceFaucet installationPlumbing leak repair
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dan arrived earlier than expected with another tech. They finished the work within 30 minutes and no issues. He even explained several things that I needed to know going forward which I appreciated!!!!

Faucet repairFaucet installation+ Responsiveness+ Punctuality+ Quality
LuAnn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service, very professional, and so friendly. Looks great! Thank you! We have used them several times for various things and always happy!

Plumbing pipe repairFaucet repairFaucet installation
JOHN5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike arrived at about 3pm and completed the job a little after 4pm. He didn't take long to identify the location of the leak and completed the repair in good time. The repair was finished in a timely manner and for a very reasonable amount of money. I am quite satisfied in the work done and in the manner in which it…

HVAC system repairHVAC system maintenancePlumbing leak detection
RoLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tyler & Mike was amazing. They arrived on time. They listen to my concerns, and took care of the problems. I am very pleased with their work. Great job guys.

Faucet installationToilet repair+ Punctuality
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am so glad i finally called a professional plumber to address my leaky faucet and shower knob. The price was reasonable and comes with a guarantee. They were on time and it did not take a long time to complete the jobs. I'm pleased and i would recommend them to my friends and neighbors.

Faucet installationHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Stacy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time using them. It won’t be the last. Very nice and Tyler kept us up-to-date on what they needed to do.

Faucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Tiffanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We could not be more pleased with our service from Connor this morning. We have five faucets that need replaced and he was not only incredibly punctual, but very professional in assessing our needs. We are now members and look forward to many years of peace of mind!

Faucet installationWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality

Price

$216-51% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 49%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Heating system maintenance338$27–$219
A/C system maintenance327$26–$166
HVAC system maintenance288$19–$135
A/C system repair138$188–$585
Heating system repair135$78–$412
Heating system installation126—
Plumbing pipe repair122$327–$942
Plumbing leak detection112$205–$520

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