Experts Reviews · Company report
Summers Plumbing Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty90−1Momentum penalty32−6.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Summers Plumbing Heating & Cooling

Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 4,966 Google reviews

Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summers Plumbing Heating & Cooling is better than 81% of sink repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 74% of sink repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summers Plumbing Heating & Cooling is better than 90% of sink repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summers Plumbing Heating & Cooling is better than 32% of sink repair services.D
32
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 73% of sink repair services.B
73

Reviews for your job

Customers hired Summers Plumbing Heating & Cooling for 8 kinds of job.

Summers Plumbing Heating & Cooling for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 69 Google reviews tagged “Repair HVAC” · showing 20

RobertLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Let's start with the good; customer service is always friendly and every technician we've had, whether it's for plumbing or heating/cooling, has been great. Now the bad; spent close to $20k on a new HVAC system less than 12-months ago and we're now on our 2nd repair/service issue. They can't control issues with the…

Paid $2,000+Not sureHVAC system repairHVAC system maintenanceA/C system maintenance
Mike14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

Do not use this company. Terrible service from customer service to HVAC installation to repairs. It started by having a new HVAC system installed. My new furnace would not run after being installed. The exhaust was improperly installed. Next, our house would not heat properly. A technician came out and found that…

Paid $300–400OverpricedHVAC system maintenanceHeating system repairHVAC duct & vent repair
LanceLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My air conditioner failed in this heat. I called at 4:30pm hoping they could service and tech called back within 10 minutes on his way. Great response!

Paid $1–100Repair HVAC+ Responsiveness+ Punctuality+ Professionalism
Susan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason was great

Repair HVAC
Sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kevin came out at midnight, was very professional, courteous, and efficient. We've used Summers for years and are very satisfied!

Reasonable priceHVAC system repairA/C system repairRepair HVAC
DaveLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

No one ever wants to spend this kind of money but it makes it easy when someone is honest and you know they are knowledgeable. Summers explained it in detail, showed me what needed to be done and most importantly the why. Braden did this initial inspection and Kevin made the final repair. My advise is to pay for…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Janice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly knowledgeable hard working Kevin saved me quite a bit money, because there wasn't as much wrong as the original diagnosis had thought. And luckily I still had a warranty. Thank you. KEVIN.

Reasonable priceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Jennifer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Summers has always done a good job and upfront about pricing!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Lexie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Braden was great, he explained everything thoroughly. He made sure I was aware of what I needed done and kept me in the loop of everything he did. I would recommend him and summers to anyone.

HVAC system repairHVAC system maintenanceRepair HVAC
estromberg056 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The tech from Summers was professional, thorough, and knowledgeable in assessing and diagnosing the issue with my furnace. I appreciate his education on the different parts of the furnace and that he taught eagerly without me feeling like an inconvenience. My furnace is up and running! The issue with my furnace…

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been a customer for 10 years and like always very happy with the service. Very courteous and very professional.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Patricia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thank you Mike and the entire Summer’s Team for the level of commitment and dedication today, to assure my boiler is functioning properly!

HVAC system repairHVAC system maintenanceA/C system maintenance
erinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Another routine service today and like always they were excellent! My mother also uses summers now and she is always satisfied as well:) Keep up the excellent work!!!

HVAC system maintenanceA/C system maintenanceCleaning
Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Summers is an amazing company to deal with!! They were the only ones who helped my father when his air conditioning went out in the middle of a heatwave over a holiday weekend in 2018!! They were very professional and didn’t try to take advantage of him. This kind of service lead me to call them when my own air…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
KennethLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chris came early as expected. He performed an inspection on our plumbing, and didn’t try to mislead us. Chris gave a very thorough inspection of our bathroom/shower system and told me what we needed to do in the future.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
SkyeLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had our scheduled plumbing inspection with Andy and another guy and they did a great job. They let me know of a couple of down the road type of concerns, and they were very professional and quick.

Repair HVAC+ Punctuality+ Quality+ Professionalism
Loretta8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Josh was the BEST!! Hotest day of 2023 and Air broke down!. Josh came to our rescue! Very thorough and professional. Explained what he was doing in a way I understood. Excellent service!

HVAC system repairA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Sam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I keep updating the comment on this review because of Google’s limitations (I think), but as of 2023, they are still the best service company I have ever used in this area. Every single person I’ve meet from Summers is a complete professional, and there has NEVER been a gotcha.

A/C filter replacementHeating system maintenanceHeating system installation
Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Dave came out and did a thorough check of our a/c unit. Even after it started working he looked it over and made sure everything looked good. Professional and good customer service taking time to explain things.

HVAC system repairA/C system repairRepair HVAC+ Punctuality+ Quality+ Professionalism
JoshuaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dave was fast and thorough at the same time. Diagnosed problems quickly, educated me on what was needed and why. Then went above and beyond to ensure my installation and repairs were able to be performed the next day. Amazing service.

Heating system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (49 more) →

Price

$216-51% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 49%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Heating system maintenance338$27–$219
A/C system maintenance327$26–$166
HVAC system maintenance288$19–$135
A/C system repair138$188–$585
Heating system repair135$78–$412
Heating system installation126—
Plumbing pipe repair122$327–$942
Plumbing leak detection112$205–$520

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