Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Summers Plumbing Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty90−1Momentum penalty32−6.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Summers Plumbing Heating & Cooling

Merrillville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.8★ from 4,966 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summers Plumbing Heating & Cooling is better than 81% of sink repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 74% of sink repair services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Summers Plumbing Heating & Cooling is better than 90% of sink repair services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Summers Plumbing Heating & Cooling is better than 32% of sink repair services.D
32
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summers Plumbing Heating & Cooling is better than 73% of sink repair services.B
73

Reviews for your job

Customers hired Summers Plumbing Heating & Cooling for 8 kinds of job.

Summers Plumbing Heating & Cooling for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$800–900
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Toilet installation”

MirandaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jacob arrived promptly and quickly assessed the situation with our backed up pipes and ended up having to do a main line rodding via removal and replacement of our commode. Very friendly, professional, efficient, & clean. I recommend Summers for any plumbing or HVAC needs. Great, knowledgeable staff that lead with your best interest in mind!

Great priceDrain cleaningToilet installationService not listed
Shirley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Update: I had them come back to replace a toilet and vanity. EXCELLENT work. From Brian who came to do an estimate to Andy and Ziggy who came the next day ON TIME to do the work. I love these guys!!! Had them come to disconnect my faucet due to a new countertop being installed. They were on time, efficient and courteous. Andy and Ziggy were great.

Paid $800–900Reasonable priceInstallationToilet installationFaucet installation
CatherineLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Moving most current to the top. Keith was exceptionally professional and proficient in executing our AC repair. Super personable as well. We will always recommend Summers for HVAC and plumbing. They always stay in contact and show up on time, and do the work quickly and well. Special mention to the office staff who…

Toilet repairHVAC system maintenanceCleaning
Hillary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Summers has helped us so much with all our plumbing nightmares and furnace maintenance. They are always so nice and courteous EVERY TIME! Highly recommend

A/C system maintenancePlumbing leak detectionHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
KrystalLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan took the time to explore all possibilities and give us multiple solutions. They are responsive and friendly and take care of our home’s needs!

Toilet installationHeating system repairWater tank installation+ Responsiveness+ Quality+ Professionalism
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

It has been a whole year that I have used this company. I have had Perry on 6 different occasions. He knows his job well. He lets me know he is transferring this last visit. Now I have to start over. Every time I have a good thing going it never lasts. God bless him and his family on his new journey. He will be missed.

Toilet installationPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
XavierLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I called Summers to do the yearly maintenance on my HVAC system. I got Connor McClancy as the technician. What a great guy. Extremely knowledgeable and willing to help. I told Connor that I was new to do world of HVAC system and the maintenance. Instead of trying to take advantage of that information, he showed me…

Heating system maintenanceHVAC system maintenanceToilet installation+ Responsiveness+ Punctuality+ Quality
rashedaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C system dismantlementA/C filter replacement

Price

$216-51% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 49%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Heating system maintenance338$27–$219
A/C system maintenance327$26–$166
HVAC system maintenance288$19–$135
A/C system repair138$188–$585
Heating system repair135$78–$412
Heating system installation126—
Plumbing pipe repair122$327–$942
Plumbing leak detection112$205–$520

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