Neal LevyLocal Guide · 65 reviewsTotal number of Google reviews Neal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey don’t return calls. Called 5 times to inquire about services.
Summit Environmental Tech
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%56+35.6Reliability 28%54+15.2Replies to reviews 8%16+1.3Experts Score= 52Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 9 air quality testingPosition by Experts Score among all companies we track in this category. · better than 0%
4.5 ★★★★★ 22 Google reviews · 1 photos
73%five-star reviews
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jun 2025latest review
Summit Environmental Tech at a glance
Customers describe Summit Environmental Tech as reliable and professional, noting quick turnaround times for water and soil testing services. Staff are characterized as hardworking and accommodating, particularly when assisting clients with complex orders or urgent needs. However, a recurring criticism involves poor communication, with multiple reviewers stating that the company failed to return calls or hung up during inquiries, leading to frustration regarding customer service accessibility.
- Google rating: 4.5 out of 5 from 22 reviews (73% five-star).
- Reviews on this page: 22 Google reviews (10 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: June 10, 2025.
- Service: Air Quality Tester serving Akron, Ohio.
Data from Google, last updated November 3, 2026.
Score profile vs other air quality testing
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Summit Environmental Tech: 56/100 on this factor. Category median: 94.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Summit Environmental Tech: 54/100 on this factor. Category median: 96.C
54
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Summit Environmental Tech: 16/100 on this factor. Category median: 46.F
16
Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
- 5 stars1673%
- 4 stars418%
- 3 stars00%
- 2 stars00%
- 1 star29%
Praise vs complaints
Phrases our text analysis found in 10 written reviews
- Praise12100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude325%
- Speed & response325%
- Honesty & trust325%
- Quality & results217%
- Communication18%
What customers talk about
We read 10 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very nice and always help customers.”
“Their crew works very hard and got our lab results back to us quickly.”
“This company is reliable and also performs many environmental testing that several companies wont mess with.”
“Amazing work Summit!”
“They were very easy to work with when we were in a jam.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TomLocal Guide · 354 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Their crew works very hard and got our lab results back to us quickly. I appreciate their staff's hard work.
Nasr3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
This company is an incredible place and is filled with high quality employees. They are very nice and always help customers. I learned that they do high quality water testing, which means that there will be no calcium in the water. They also do things such as soil testing. Always go to Summit, they will be able to…
JesseLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
This company is reliable and also performs many environmental testing that several companies wont mess with... great results and turn around time on samples
andrewLocal Guide · 174 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★
Full Service Lab Dr. Osman is extremely helpful. All test procedures come with narratives. Summit Environmental has the personnel, equipment, facility, and certifications to perform all required EPA analysis.
Kirko0177 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★
Very poor customer service. Just hug up on me when asking a question. Wouldn't trust this place.
TylerLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 years ago★★★★
They were very easy to work with when we were in a jam. Very professional and accommodating when we had screwed up our initial order.
Photos
Customer reviews
4.5 ★★★★★ 22 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
ray moyersLocal Guide · 70 reviewsTotal number of Google reviews ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and reliable.
Adam ElmulaikiLocal Guide · 20 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThé best service ever
Tom GraboLocal Guide · 354 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTheir crew works very hard and got our lab results back to us quickly. I appreciate their staff's hard work.
Nasr Osman3 reviewsTotal number of Google reviews Nasr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company is an incredible place and is filled with high quality employees. They are very nice and always help customers. I learned that they do high quality water testing, which means that there will be no calcium in the water. They also do things such as soil testing. Always go to Summit, they will be able to exceed your expectations and assist you in no time! Amazing work Summit!
Maria SpragueLocal Guide · 212 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHot night but great concert
Jesse OceanLocal Guide · 88 reviewsTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company is reliable and also performs many environmental testing that several companies wont mess with... great results and turn around time on samples
andrew uy (betterlate111)Local Guide · 174 reviewsTotal number of Google reviews andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFull Service Lab Dr. Osman is extremely helpful. All test procedures come with narratives. Summit Environmental has the personnel, equipment, facility, and certifications to perform all required EPA analysis.
Kirko0177 reviewsTotal number of Google reviews Kirko017 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery poor customer service. Just hug up on me when asking a question. Wouldn't trust this place.
Tyler JacobsLocal Guide · 33 reviewsTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very easy to work with when we were in a jam. Very professional and accommodating when we had screwed up our initial order.
Business details
- Address: 3310 Win St, Cuyahoga Falls, OH 44223
- Phone: (330) 253-8211
- Website: settek.com
- Service area: Akron, OH