iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%61+14.8Value 14%92+13Replies to reviews 7%74+5.2Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 96 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 23%
4.7★★★★★856 Google reviews · 22 photos
86%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for quick service, friendly staff, and accurate estimates that often match final bills. Recurring themes include easy appointment scheduling and thorough vehicle inspections. However, lower-rated reviews highlight concerns regarding pricing discrepancies, unexpected fees, and communication failures when appointments are delayed. Some reviewers also note that service quality and trust have declined since the business changed ownership from Tire Max to Sun Auto.
Google rating: 4.7 out of 5 from 856 reviews (86% five-star).
Reviews on this page: 856 Google reviews (631 with written comments, 9 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: November 8, 2026.
Service: Tire Repair Shop serving High Point, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Sun Auto Tire & ServiceTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Auto Tire & Service: 70/100 on this factor. Category median: 83.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Auto Tire & Service: 61/100 on this factor. Category median: 78.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun Auto Tire & Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun Auto Tire & Service: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Auto Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Auto Tire & Service: 74/100 on this factor. Category median: 49.B
74
Bar = this company · dark tick = category median.
Star ratings
856 Google reviews we collected
4.7of 5
5 stars73986%
4 stars536%
3 stars111%
2 stars71%
1 star465%
Praise vs complaints
Phrases our text analysis found in 631 written reviews
93%praise
Praise92193%
Complaints667%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price7239%
Reasonable9852%
Overpriced95%
Not sure84%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28429%
Speed & response20721%
Quality & results17418%
Price & value11812%
Would recommend9410%
Honesty & trust697%
Communication414%
What customers talk about
We read 631 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was polite, considerate, knowledgeable, and helpful.”
“…ods name they are getting parts that must be made of gold, and steve rudely interrupted me and said sir we aren’t gonna tell you where we get our part…”
“These guys do the best work - they are quick - and on time - this garage is the best in town -- I would recommend them anytime !”
“Had an appointment scheduled for the afternoon, when I showed up they told me there’s a delay and it will be 1.”
“Keep up the Good Work and Continue Making Your Customers Happy 😊 😃.”
“Terrible customer service and they will not help you!”
“Brad kept me updated, made the repairs in a very reasonable time and at a fair price.”
“I watched them rip off a little old lady while I was there.”
“I recommend them highly and thank them for their valued service.”
“Will not be back EVER Again, service takes waaay too long now for simple stuff and customer loyalty no longer exist.”
“I've found a my new go-to place for quality and trustworthy auto maintenance and repairs.”
“Had to get new rotors and brake pads and was lied to about the price.”
“Josh checked us in and explained the details on main't and other recommended services on both our cars that are due based on mileage .”
People customers mention
Max36 reviews
Hollow16 reviews
Care8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sun Auto Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
CCarmellaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
It was great!!!!👍, but it ALWAYS IS. I've NEVER HAD ANY Disappointing, Bad or Unhappy Experiences with them. They are The ONLY ONES That I Go To. Keep up the Good Work and Continue Making Your Customers Happy 😊 😃. Thanks!!!
MMilo8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★
Original quoted $675 for new tires and alignment. When I went to pick it up I was told the alignment was an additional $129. They also tried to say my windshield wipers I got replaced a month ago needed to be replaced.
Make sure to confirm everything when you make you appointment with the call center because they…
Tires
SSueLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very efficient. Friendly. Easy to make appointment. Estimate was exactly what I paid.
Reasonable priceService not listed
KKierstonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Since changing ownership, this location has unfortunately gone downhill and is no longer somewhere we trust with our vehicles.
We experienced oil leaks on two separate cars because the oil filters were not tightened properly. After they checked an air filter on another visit, the housing was not reinstalled…
OverpricedOil change
KKrisLocal Guide · 112 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
Really expensive oil changes. Probably won't be coming back here when I can go to a quick espress and be done in 15 minutes for less.
Overpriced
MMariaLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very friendly. Got me in last min with very little wait time. :) Always excellent service. The guys up there are always so friendly & helpful!
It was great!!!!👍, but it ALWAYS IS. I've NEVER HAD ANY Disappointing, Bad or Unhappy Experiences with them. They are The ONLY ONES That I Go To. Keep up the Good Work and Continue Making Your Customers Happy 😊 😃. Thanks!!!
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Oil change
Response from the owner · an hour ago
Hi Carmella, Thank you for your wonderful 5-star review! We're thrilled to hear you always have great experiences with our auto repair services and that you're such a loyal customer. We appreciate your kind words!
M
Milo Furnas8 reviewsiTotal number of Google reviews Milo has written across all businesses on Google Maps, not just this one.
Original quoted $675 for new tires and alignment. When I went to pick it up I was told the alignment was an additional $129. They also tried to say my windshield wipers I got replaced a month ago needed to be replaced.
Make sure to confirm everything when you make you appointment with the call center because they don’t always give the shop all the information.
The manager was able to help some with the alignment but the miscommunication did cost me an extra $50 bucks.
Services: Tires
Response from the owner · 7 hours ago
Hi Milo, we're truly sorry to hear about the miscommunication regarding your alignment and the unexpected costs. We appreciate your feedback on our communication process. Please reach out to [email protected] or 877-201-6586 so we can discuss this further.
S
Sue CauleyLocal Guide · 38 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Very efficient. Friendly. Easy to make appointment. Estimate was exactly what I paid.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a day ago
Thank you, Sue, for your wonderful 5-star review! We're delighted you found our service efficient, friendly, and that your appointment was easy to make. We appreciate you noticing our accurate estimate.
S
Snehal Patel9 reviewsiTotal number of Google reviews Snehal has written across all businesses on Google Maps, not just this one.
Great quick service and reasonable cost. Thank you.
Response from the owner · 2 days ago
Hi Snehal, thank you for your 5-star review! We're so glad to hear you appreciated our quick service and reasonable cost. We look forward to seeing you again for your auto repair needs.
K
Kathy Smith2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Everyone was polite, considerate, knowledgeable, and helpful.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Wheel alignment, Oil change
Response from the owner · 6 days ago
Hi Kathy, thank you for your 5-star review! We're delighted to hear our team was polite, knowledgeable, and helpful. We'll be sure to share your kind words with them. We appreciate you choosing us for your auto care needs!
J
Jarrin GLocal Guide · 86 reviewsiTotal number of Google reviews Jarrin has written across all businesses on Google Maps, not just this one.
Hi Jarrin, thank you for your 4-star rating! We're so glad you found our waiting area cozy and clean. We aim to make your visit comfortable while we take care of your auto repair needs.
K
Kierston WilliamsLocal Guide · 18 reviewsiTotal number of Google reviews Kierston has written across all businesses on Google Maps, not just this one.
Since changing ownership, this location has unfortunately gone downhill and is no longer somewhere we trust with our vehicles.
We experienced oil leaks on two separate cars because the oil filters were not tightened properly. After they checked an air filter on another visit, the housing was not reinstalled correctly, causing an airflow issue that triggered the check engine light. These are basic maintenance items, yet the mistakes ended up costing us additional money, time, and stress to resolve.
Prices have also become unreasonable. We were charged over $160 for an oil change on a large SUV with aftermarket filters, compared with approximately $115 at the dealership.
Between the high prices and repeated careless mistakes, we won't be returning. I would steer clear and take your vehicle elsewhere.
Price assessment: Overpriced
Services: Oil change
Response from the owner · a week ago
Hello Kierston, we are disappointed to hear about this experience you had. We strive to provide the best services and excellent customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586
J
James Kertley13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Hi James, thank you for your 4-star review! We're delighted to hear our team was friendly and competent. We'll be sure to share your kind words with them. We appreciate you choosing Sun Auto Tire & Service for your auto repair needs.
S
Stan GoodwinLocal Guide · 28 reviewsiTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
Service was great, in and out in less time that was estimated.
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Hi Stan, thank you for your 4-star review! We're delighted to hear our auto repair service was great and completed faster than estimated. We appreciate your business!
K
KrisLocal Guide · 112 reviewsiTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Really expensive oil changes. Probably won't be coming back here when I can go to a quick espress and be done in 15 minutes for less.
Price assessment: Overpriced
Response from the owner · 2 weeks ago
Hi Kris, we're sorry to hear about your oil change experience. We understand your concerns regarding cost and time. Please feel free to contact us at [email protected] or 877-201-6586 to discuss your visit further.
