Air conditioning contractor · Las Cruces, NM · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 26 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★1,706 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$478typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers report that Sun City Plumbing & Heating technicians are typically punctual, professional, and thorough with HVAC and plumbing services, often explaining work clearly and offering competitive estimates. However, low-star reviews highlight recurring issues with communication failures, such as missed callbacks and lack of follow-up, alongside complaints about billing for unresolved problems or parts.
Google rating: 4.9 out of 5 from 1,706 reviews (95% five-star).
Reviews on this page: 1,706 Google reviews (1,634 with written comments, 45 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 23, 2026.
Service: Gas Contractor serving Las Cruces, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Sun City Plumbing & HeatingGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun City Plumbing & Heating: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun City Plumbing & Heating: 90/100 on this factor. Category median: 87.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun City Plumbing & Heating: 89/100 on this factor. Category median: 91.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun City Plumbing & Heating: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun City Plumbing & Heating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun City Plumbing & Heating: 84/100 on this factor. Category median: 83.A
84
Bar = this company · dark tick = category median.
Star ratings
1,706 Google reviews we collected
4.9of 5
5 stars1,62695%
4 stars392%
3 stars70%
2 stars70%
1 star272%
Praise vs complaints
Phrases our text analysis found in 1,634 written reviews
99%praise
Praise3,57499%
Complaints461%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5820%
Reasonable21274%
Overpriced31%
Not sure145%
$478+31% vs typical gas contractors
Middle half of what 235 customers paid ($246–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,12431%
Quality & results73420%
Speed & response73120%
Would recommend38711%
Communication38411%
Price & value1925%
Honesty & trust682%
What customers talk about
We read 1,634 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Garrett Arnold our tech was very thorough and knowledgeable.”
“Charged nearly $500, were arrogant, insulting and didn't even fix what they were paid to fix.”
“Plumbing is not a great experience to have to need but this was as close to pleasant as it can get.”
“They replace my RO Filter, but the water tasted horrible and the RO system lost pressure.”
“He came on time, was friendly and courteous along with knowing his job well.”
“This was a completely unnecessary delay.”
“I appreciated their effort and would highly recommend them.”
“Sun City has been my go-to for six years, but boy howdy they really let me down.”
“As I am overly curious, Randy politely and cheerfully answered my questions.”
“Their technicians have done an outstanding job in all cases at a reasonable cost.”
“75; in all I was ripped off $22.”
“Sun City is a company we trust with all of our HVAC and plumbing needs.”
People customers mention
Jeff78 reviews
Ruben70 reviews
Todd55 reviews
Alex48 reviews
Socorro46 reviews
Gonzalo39 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sun City Plumbing & Heating for 8 kinds of job. Pick one to see what they paid and said.
Carlos2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The main water line from the meter to the house went bad and needed replacing. Sun City’s estimate was below what I expected from online research. The team they sent out, Randy and Caleb, did a job above and beyond what I expected. The trench necessitated cutting several PVC irrigation lines which they repaired in…
Paid $2,000+Reasonable priceOutdoor plumbing system repair
crating1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Garrett Arnold our tech was very thorough and knowledgeable. He was very courteous and professional . This has been a great experience.
Paid $200–400Reasonable priceA/C system repairThermostat installation
Frank5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Garrett did an excellent and professional job in doing a fall tune up for our home heating system. He came on time, was friendly and courteous along with knowing his job well. Sun City is a company we trust with all of our HVAC and plumbing needs.
Paid $200–400Reasonable priceHVAC system maintenance+ Quality+ Professionalism
Edward1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tony did a good job explaining everything that he had to do to clear the plumbing problem that we had thank you very much Tony
Paid $200–400Reasonable priceDrain cleaning
James7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a leak and couldn’t identify where exactly it was. Ruben and Aaron showed up, quickly found the source of the leak and fixed it. They displayed outstanding service and I knew they had my best interests in mind. Their professionalism and customer service are a credit to Sun City Plumbing.
I am using Sun City…
Paid $600–800Reasonable pricePlumbing pipe repair
Sandra9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Stevie and Ruben did an outstanding job of installing my new tankless water heater! They took out my old one and replaced it in my hallway! They worked hard and kept me informed on what they were doing! They worked very well together! Keep up the great work guys!
Paid $2,000+Reasonable priceWater heater installationService not listed
The guys were very professional and efficient. The quality of their plumbing work looks first rate
Services: Installation
Response from the owner · 2 days ago
Thank you for your kind words and for taking the time to leave us a review! We’re glad to hear our team provided professional and efficient service and that you’re pleased with the quality of our plumbing work. We truly appreciate your trust in our team and look forward to serving you again in the future!
Carlos Madera2 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
The main water line from the meter to the house went bad and needed replacing. Sun City’s estimate was below what I expected from online research. The team they sent out, Randy and Caleb, did a job above and beyond what I expected. The trench necessitated cutting several PVC irrigation lines which they repaired in the course of the job as well as making some improvements. In filling the trench, they made an effort to place removed sod back on top, leaving me just a bit of work as the ground settles. As I am overly curious, Randy politely and cheerfully answered my questions. Plumbing is not a great experience to have to need but this was as close to pleasant as it can get. Kudos Sun City. Note: I have also used Sun City for my HVAC maintenance and water heater replacement.
Price assessment: Reasonable price
Price: $2,000+
Services: Outdoor plumbing system repair
Response from the owner · 2 days ago
Thank you so much for the detailed and thoughtful review! We’re thrilled to hear that Randy and Caleb went above and beyond to make your water line replacement a positive experience. We take pride in providing quality workmanship, attention to detail, and excellent customer service, so it’s wonderful to know their efforts made a difference. We’ll be sure to share your kind words with them! Thank you for your continued trust in Sun City Plumbing & Heating for your plumbing, HVAC maintenance, and water heater needs. We truly appreciate your loyalty and your recommendation!
crating graming1 reviewiTotal number of Google reviews crating has written across all businesses on Google Maps, not just this one.
Garrett Arnold our tech was very thorough and knowledgeable. He was very courteous and professional . This has been a great experience.
Price assessment: Reasonable price
Price: $200–400
Services: A/C system repair, Thermostat installation
Response from the owner · 2 days ago
Thank you for sharing your experience! We’re glad to hear that Garrett Arnold provided thorough, knowledgeable, and professional service. We appreciate your kind words and are happy to know you had a great experience. We’ll be sure to pass along your compliments to Garrett. Thank you for your trust and support!
Frank Nelson5 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Garrett did an excellent and professional job in doing a fall tune up for our home heating system. He came on time, was friendly and courteous along with knowing his job well. Sun City is a company we trust with all of our HVAC and plumbing needs.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Positive: Quality, Professionalism
Response from the owner · Edited 4 days ago
Oct 21,2026
Thank you so much for your wonderful review and continued trust in Sun City Plumbing & Heating! We’re happy to hear that Garrett provided excellent, professional service and made your fall heating tune-up a great experience. We take pride in having knowledgeable, courteous technicians who arrive on time and put our customers first. We truly appreciate your loyalty and look forward to taking care of all your HVAC and plumbing needs for years to come!
Mar 7, 2023
Frank, thank you for letting us know how we did. Happy to hear that Daniel was able to get everything taken care of for you.
Irma Rede11 reviewsiTotal number of Google reviews Irma has written across all businesses on Google Maps, not just this one.
Very thorough and explained everything they did a great job. They were very respectful and pleasant.
Price assessment: Not sure
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 4 days ago
Thank you for your kind review! We’re so glad to hear that our team provided thorough, professional, and respectful service. Taking the time to explain the work we do and ensuring our customers feel comfortable and informed is very important to us. We truly appreciate your feedback and thank you for choosing Sun City Plumbing & Heating!
Darby Sanchez7 reviewsiTotal number of Google reviews Darby has written across all businesses on Google Maps, not just this one.
Ruben and Joel are rock stars! They are friendly, professional and work hard on my remodel. Thank you Sun City!
Response from the owner · 4 days ago
Thank you so much for the awesome review! We’re thrilled to hear that Ruben and Joel provided friendly, professional service and worked hard on your remodel. We’re proud to have them on our team and will be sure to share your kind words with them. Thank you for choosing Sun City Plumbing & Heating and for trusting us with your project!
Monte RutledgeLocal Guide · 15 reviewsiTotal number of Google reviews Monte has written across all businesses on Google Maps, not just this one.
Jaime was awesome! We’ve had Sun City doing maintenance and service calls for us for a little while now and I am still impressed every time. Professional, thorough, and honest, every tech we’ve had out has been stellar. Thank you again for the hard work and dedication.
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 4 days ago
Thank you so much for your continued trust in Sun City! We’re thrilled to hear that Jaime and our entire team have consistently exceeded your expectations. Providing professional, thorough, and honest service is what we strive for every day. We truly appreciate your kind words and your support. Thank you for being a valued customer!
Fred Martino3 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Today, Jaime Murillo completed our heating system check. He is a great technician...very friendly...and explained all of our options for a new service plan. We signed up for a new plan and look forward to seeing him again. Best of the best.
Response from the owner · 4 days ago
Thank you so much for your wonderful review! We’re thrilled to hear that Jaime provided such friendly, professional service and took the time to explain all your options. We truly appreciate your trust in us and are glad you found a service plan that works for you. We look forward to serving you again! Thank you for choosing Sun City Plumbing & Heating.
Morgan Hawkins2 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Aaron and Ruben really helped us out. They replaced our water heater after hours and stayed until midnight so we would have hot water for the next morning. They provided professional and friendly service. Thank you Sun City
Response from the owner · 6 days ago
Thank you so much for your kind review! We’re glad Aaron and Ruben were able to help and make sure you had hot water for the next morning. We take pride in going the extra mile for our customers. Thank you for choosing Sun City Plumbing & Heating! We truly appreciate your trust and support!
Dawn Jones5 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
We had a great experience with our A/C installations. Raul and Jesus took the time to answer our questions, kept everything tidy and did a great job. We really appreciate their patience, attention to detail and their quality workmanship.
Thank you for your wonderful review! We’re so glad to hear that Raul and Jesus provided excellent service during your A/C installation. We take pride in our team’s professionalism, attention to detail, and quality workmanship. We’ll be sure to share your kind words with them. Thank you for choosing Sun City Plumbing & Heating! We truly appreciate your trust and support.
