How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESun City Plumbing & Heating
Las Cruces, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 1,706 Google reviews
Report card
Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Sun City Plumbing & Heating for 8 kinds of job.
Sun City Plumbing & Heating for a/c system maintenance
Clear ✕All 85 Google reviews tagged “A/C system maintenance”
Garrett come out and repaired my ac. He was friendly and professional. He listened to me and also explained the repair He had made. I always appreciate Sun City.
Oscar and Josh are good at what they do. Very polite and took time to hear my AC issues.
An update of my previous Sun City review. Our most recent service was maintenance on our reverse osmosis system and water heater. Brian did a great job! Brian was very helpful, and carefully explained all the work he did. I know I can always count on Sun City to be reliable, and do great work. Once again, I highly…
Justin did a wonderful job cleaning out our pipes and explaining to us what was going on and what was causing it. He also suggested once a year or every other year we have the pipes cleaned, which we will prepare for. He also told us they clean hot water tank extremely important in this area. We will be requesting…
9/9/2026 Update -- MANY MANY thanks to Oscar and Jose for finding the problem with our A/C system that--of course--goes out on Friday of the Labor Day Holiday weekend. A 'small' electrical problem between the thermostat and the A/C unit kept our home at highs of 99 degrees throughout the holiday weekend. UGH!!!…
Josh and Garrett were fantastic! They treated me pike a million dollars! I truly appreciate their professionalism.
Garrett was very professional. I appreciated how he explained the part that broke and how it was needed to make the AC unit work.
Jamie M was such a great guy! Super nice and efficient!
Garrett Arnold arrived for a 4:30 pm Friday appointment regarding an AC unit that wasn't cooling. He quickly identified and replaced the faulty capacitor. He was friendly and knowledgeable...and we have AC for the weekend! Great job.
Oh my goodness! We just had problems with our air conditioning unit. Josh & Nathan came out to check out the problem. These two young men are absolutely wonderful to work with! Both are extremely knowledgeable and courteous, as well as efficient! I highly recommend you request them when you choose Sun City Heating and Cooling!
They arrived on time, were professional, and did a great job replacing the AC Unit! Fantastic work!
I received great service from Jaime, he answered all my questions and walked me through exactly what he was doing and how to keep my A/C system running properly. I would definitely recommend Sun City and Jaime to others. Thanks Jaime!
Had our AC blower motor replaced. Jaime M. was attentive, diligent, respectful, communicative and very hard working. Got our house AC working again after 3 days without. Poor guy had to work in horrible heat. It only took him a few hours but it helped us so much. He was awesome and we would recommend him and Sun…
Jaime M.did an excellent job. Explained problems and did a great job. We plan to continue requesting his services.
Garrett Arnold was professional and took the time to explain everything he found on my combination A/C, Heater.
Professional and kind from start to finish!!! Crystal in the office was so reassuring and pleasant! Our knowledgeable technician Nathan was also completely competent, kind, efficient and got our air conditioning up in running quickly!!! His attention to detail, explaining other issues to help us keep the unit…
Professional technicians, reasonable appointment times--especially in the summer, courteous staff. Five stars all the way!!
Sun City today replaced my toilet and fixed leaking issues. Brian and Ruben did the work. Professional. Experts. They explained every issue to me and delivered. I really appreciate them both for their plumbing services. Previously,, also did awesome work replacing the condensing unit for my house. They told me all…
We have used Sun City Plumbing & Heating for both commercial and residential services over the years and have been very happy with both. They get us on the calendar within a few weeks whenever we have something that isn't an emergency, and they always do an awesome job. We've been happy every time they come out,…
Frederik Rodriguez was the technician who arrived to service my AC unit He arrived on time , introduced himself, cleaned the outside unit, had to have a new capacitor, new filters. He showed me how the old capacitor was not keeping a charge compared to the charge on the new one, He explained the amount I would be…
We recently purchased our home and enrolled in Sun City Plumbing & Heating’s annual care plan, so this was the first service visit for our two roof-mounted AC units. Garrett exceeded every expectation. During his inspection, he discovered a severe pigeon nesting problem that had apparently gone unnoticed for quite…
Brian Varela serviced my water softener today and he did an excellent job. He explained a lot about the function of the unit and I'm so happy to know about how it works. I highly recommend Brian for servicing water softeners! Jaime Murillo performed the Spring service on my A/C unit today. He was very efficient,…
we have used Sun City for the last 13 years. My upmost respect for the company, Crew & Staff. Thank you
Overdue, but no less heartfelt appreciation for the team at Sun City. Gratitude for great all-around service to: LeighAnn, Val, Michelle, Krystal; and as the temperatures rises, warm thanks to Jessy and Socorro (and Mike!) for their capable installation of a 2-Zone Heat-Pump Mini-Split.
Garrett came over to shut down my main furnace and then he serviced and turned on my air-conditioner. He was very friendly, and he took the time to answer my questions about my A-C control box regarding auto on/off. Garrett seems like a really nice guy. Thank you Garrett.
Nathan, the service technician who performed repairs on our AC unit, was very professional. In addition, he was personable and gave us information on how to maintain the unit and keep it running well. We would recommend him to anyone requiring assistance and/or maintenance on their AC unit.
I’ve been working with this HVAC company for the past two years and have had nothing but good experiences. Most recently Garret A. visited to switch the heater and swamp coolers. He found and replaced some broken parts and made suggestions of what I can wait on replacing till later. The price was better than…
Jaime is great, very polite, knowledgeable. Will use him every time. Thank you Jaime
Jaime M was very professional and did a great job!
Jaime came out today and serviced the air conditioner at my home. He did an awesome job, cleaned everything and made sure all was good with the a/c and heater unit. Very polite and professional. Thank you Jaime!
We had our a/c unit serviced today by Oscar Nunez. He was on time, he was the most efficient we have seen, and we were very pleased. Thank you
We had a major cleaning, pressurization and sanitizing of our duct work along with extensive cleaning and repair of our HVAC unit. This was done to address respiratory issues we were encountering. Jessie and Socorro did the HVAC work, Max and Chris did the ductwork and Alex replaced our thermostat. Can’t say enough…
Adrian our tech arrived timely and was so polite. He went right to work addressing our issues and explaining everything he did to us plainly and clearly. He did an amazing job and we will ask for him again next time we have service from Sun City.
Top-notch service one again! Adrian came by to diagnose the problems with our AC/Heating unit, and after listening to his assessment we decided to replace our unit. Jessy and Socorro came to switch it out. They were on time, professional, and very helpful. Crystal, Leanne, and Jason from the office were awesome and accommodating. Great job overall!
Nathan from Sun City just did our heating startup and found something wrong and fixed the thermostat wiring which had been wrong for 5.5 years (Sun City did not do the install). Thanks to Nathan for finding, bird dogging and fixing the issue!! Just finished duct cleaning and dryer vent. Professional people,…
Esteban was the best tech we have ever had when servicing our heating and cooling systems. Very professional and knowledgeable. He is an asset to your business.
Jessy, Socorro and Josh installed two mini splits at my house. They were professional and very knowledgeable. I cannot be more pleased with the installation. Will recommend them for any project!
Another great job done by Sun City. Thank you Leanne in the office, Gonzalo and Jesus on the installation. Your professionalism and expertise made this a smooth process. You guys are the best.
I've used Sun City for all my plumbing and AC for the better part of the last decade and they always do a wonderful job. I recently had a minisplit installed by Jeff and Johnny and they were quick, professional, did a quality job.
I have dealt with them for the past several years. Courteous, knowledgeable and very efficient. I’ve had service on AC, water heater replacement as well as faucet replacement and reverse osmosis service. Very pleased.
Good company and quality work. Heather is good and on top.of things.
David was my contact person great communicator and Sergio and his helper did a amazing job at our new home very professional cleaned up after there selves. I highly recommend Suncity plumbing
Frank Lujan was a great representative for Sun City plumbing. We have been using you guys since we moved to LC and will continue to recommend you guys when asked. Thank you for the experience. You made a scary and stressful moment melt away to a great experience. Melissa
I've used Sun City Plumbing for many years - their service is exceptional! Within the last year, I've had a technician by the name of Luis Renteria - he has exceeded my expectations! He's very knowledgeable, friendly, really gives it his all servicing my Swamp cooler. He goes above and beyond to make sure I'm…
Horrible service!! All they care about is money not quality. They charged 2,000 to come and fix my ac and a few months later my ac stopping working with the same issue I originally paid for! I would not recommend. They have horrible customer service.
The best! Michael was my tech twice. He’s knowledgeable and experienced! My furnace was leaking, and he immediately diagnosed the issue, provided me a quote, and scheduled me! The issue seems to be resolved! Thank you Michael & team!
Sun City Plumbing & Heating has been amazing to work with! We recently moved down to Las Cruces and had multiple issues pop up from a water leak to our AC unit not working. They were responsive and very knowledgeable on what needed to be fixed and done. A major thing they did for us was replace our AC unit due to a…
Where's a 6th star when you need it? Great job! Super quick fix to a down AC unit as we returned home from being out of town. Rocked it! Above & beyond.
I was really disappointed with my HVAC service, but I’m amending this review because Sun City sent out a really great technician who was able to help us and better inform us of our options. We’ve had excellent experiences with the plumbing side, and I highly recommend Sun City for this.
Todd Hensley came to fix our AC and what we thought was a simple fix, but he went above and beyond to fix our AC repairing things we didn’t even know were broken. It’s working better than it has in a while.
I am very pleased with the customer service and the knowledge of your service personnel. The technician Matt, completed work on my cooler today. Extremely nice, and efficient. I will continue using their services.
02-21-2023 Dave took time to explain everything to me. About my water valves and how to shut them off in case I needed to. Dave was very kind and made me feel at ease. Thank you!!!!!!!
Sheduled an appointment for today. Matt came out during the scheduled window. Made sure that everything was working properly. Cleaned everything up and made sure everything was ready for the cold season. Great experience, very professional, highly recommend.
Sun City did a great job on our split system replacement! Jeff and Johnny took care of the complete removal of the old system and installation of the new and did a great job throughout the entire process. Kudos and Thanks to Jeff, Johnny and the SunCity Team! They were great every step of the way.
Our first experience with Sun City and we have found our new plumbing & HVAC team! Matt was on time, courteous and knowledgeable and was willing to explain the system in our new home so we could work as a team moving forward. Look no further ... this company sets the standard for all the rest!
My AC was not cooling my apartment, maintenance determined it was low on freon. Mr. Buenrostro came out and confirmed that it was low but considering the unit was only a year old he began a very thorough inspection having to climb up and down ladder multiple times trying to locate the source. after some time he…
We contacted Sun City based upon referral from next-door neighbors and our service experience was seamless from beginning to end. Our technician, Fernando, was extremely polite and professional. He provided a thorough assessment and cleaning of our A/C system and reviewed/explained findings of additional minor…
Fernando did a great job by being quick and complete.
Raul and Gonzalo performed an Evap to HVAC installation for us. The job was performed splendidly. These technician really know their business. Thank you Sun City and Raul and Gonzalo.
Fernando Buenrostro did an excellent job today. He was prompt, friendly, and clearly knew his job. He found problems with the air conditioner that would have resulted in significant expenses this summer had they not been found. I highly recommend him and his employer, Sun City Plumbing and Heating.
I use Sun City for all my heating and HVAC needs for my 120 apartments. No matter who they send, they are always professional, timely, and get the job done right the first time. Telshor Apartments is proud to recommend Sun City to anyone looking for services.
We have used Sun City for the repair and maintenance of our HVAC system for several years. We have had a very positive experience; calls are answered promptly and courteously. The staff always arrives on time and explains everything they do. Recently Matt P. came to perform our semi-annual inspection and…
Years ago my home HVAC system was having problems. I called 3 or 4 companies to have them fix my HVAC, but the problems continued. I finally called Sun City in July, 2011, and they made my HVAC system run like new. Since then, I trust and depend on Sun City for all my maintenance needs, without question. So, when it…
Matt did a very professional job. He called me before arriving that he was finished with a previous job early - could he come by now? He explained the issue with my HVAC and had it running correctly within 20 minutes. Very pleased and I certainly recommend Sun City for any HVAC, Heater, plumbing needs. As a matter…
Matt did a great job servicing our ac unit.
Fernando, Angel and Esmeralda were very helpful and professional. Would defintely recommend.
Fernando was right on time and walked us through what he found during his maintenance check. Very thorough and professional. Will definately continue to use their services.
Matt performed the AC maintenance check for the summer. He did an excellent job, was on time, and very professional. He was thorough and explained what he was checking on the roof and why. I appreciate the explanations since it's nice to know what kinds of things are being checked during these visits. Great job Matt!
Fernando B. provided great service! Much needed especially during the summer time. Very thankful for his help! Highly recommend to others!
This afternoon, sitting indoors on another 100+ degree day, my wife and I agreed that we would be remiss if we did not acknowledge once more the dedicated Sun City service technicians that come out semi-annually to ensure our home air conditioning and heating systems are in good running order. Abe Guerra from Sun…
Fernando Buenrostro and Markus Juarez performed the HVAC tune up at my house. They were personable and professional and I believe they did and excellent job. I would recommend these technicians and this company and will personally call on them again in the future.
Matt and Mike did a full inspection on our HVAC system and were fantastic. We just moved here and they took care of us and earned our continued business. I highly recommend the business and of those guys shoe to know they will take care of you.
Eddie and Jesus just finished installing our new central air conditioning. We were so impressed with their efficiency, knowledge, attention to detail, and personable and considerate presence. The job was completed on schedule; they arrived when expected. They were committed and polite and able. We are very…
One of my AC units had an intermittent problem with the blower. These can be a tech's nightmare to fix but Manny troubleshot the issue and made an informed opinion on how to proceed and installed a new control board. Unit has been working fine since the new board was installed. Manny was great and I will be…
Markus was professional and took time to check the complete water cooler system. He was able to get extra parts needed to get our system up and running efficiently. I highly recommend sun city plumbing and heating of Las Cruces.
My AC didn’t come on so I called Sun City. Alex was at my house, on time, in two days. He had the parts needed and fixed the unit. He also checked the other unit. I will be using Sun City for all my HVAc needs from here on.
Michael Estrada just performed service on our HVAC and noted needed repairs to the unit. He had the parts, performed the maintenance and repairs and was simply wonderful.
The plumbing team showed up on time, got the required work done quickly and professionally. The price was fair and the billing could not have been easier on the iPad. Prepared the evaporative coolers for the summer. then did the required servicing for the furnaces and the A/C units. changed air filters. Can't…
Fernando Buenrostro came on time to do the annual AC preventative maintenance. He was prompt, professional and cleaned up the area he was working in. Because of technicians like Fernando we will continue to recommend Sun City to all our friends and neighbors.
Abe Guerra took care of evaluating my cooling system and checking out the heating system. Abe was efficient and did a great job explaining the condition of both systems. Thank you Abe and Sun City for being there promptly, continuing to be my GO TO place for all my plumbing and and heating needs. Thanks Duke Knight, Las Cruces, New Mexico
We have used Sun City for our all heating, plumbing and AC needs. The entire crew has always been knowledgeable, polite and friendly. Victor and Dell are wonderful! Could not ask for better service and fair prices! Thank you Sun City!
Lupe, Jesse,Alex, Victor, and Brendan did an excellent job in installing a new a AC/Heating unit
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 108 | $161–$353 |
| Install AC | 90 | $1.4k–$3.7k |
| A/C system maintenance | 85 | $114–$495 |
| Installation | 72 | $1.1k–$2.4k |
| A/C system repair | 63 | $228–$923 |
| Water heater installation | 58 | $1.1k–$2.4k |
| Heating system installation | 57 | — |
| Plumbing pipe repair | 49 | $228–$988 |
