How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESun City Plumbing & Heating
Las Cruces, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 1,706 Google reviews
Report card
Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Sun City Plumbing & Heating for 8 kinds of job.
Sun City Plumbing & Heating for a/c system repair
Clear ✕All 64 Google reviews tagged “A/C system repair” · showing 60
Garrett Arnold our tech was very thorough and knowledgeable. He was very courteous and professional . This has been a great experience.
Garrett was prompt and courteous. He did not rush the job and made sure the issue was resolved. He was open about what he was doing and did not mind answering all my questions.
Garrett Arnold was sent out to figure out why my central AC wasn’t cooling. He did a great job diagnosing the problem and fixing it within a couple hours and he thoroughly explained everything to me. I couldn’t be happier with his knowledge, work ethic, and demeanor. Beware of the online booking system, though. I…
Garret was exceptionally knowledgeable and found the problem with my ac right away.
Our service technician, Garrett Arnold, arrived on time and was very professional. Quickly determined the problem with our unit and had it blowing cold air again. Sun City installed both our new hvac units 3 years ago and have kept them running. Thank you!
Raul & Jesus were exceptionally efficient, informative, and overall great to work with for our HVAC install. They powered through the differences in sizes between the system they were replacing and coordinated to get a huge unit over challenging terrain in back of the house. Our original unit had powered along…
Technician Nathan was very professional and informative. He and his assistant worked 4 straight hours on my roof in the hot sun. Best of all, the bill was $300 less than I was quoted!
With one air conditioner out we needed fast service. The repair person came out on Saturday(the day after we called), diagnosed the issue as a coil leak, discussed the issue with me and helped me make an informed decision. He follewed up on Monday as he had promised. Subsequently, understanding that the repair…
Nathan was extremely helpful, professional and efficient when it came to fixing our air conditioner, we were very pleased with their service and the fact that they fixed our air conditioner in a timely manner, will absolutely call on them again, should we need their services in the future, highly recommend them for your future needs!!
We had an excellent experience having our air conditioner repaired. Josh A and Adrian were knowledgeable , efficient and helpful. They were able to answer all our questions, and fix our problem.
They arrived on time, were professional, and did a great job replacing the AC Unit! Fantastic work!
Had our AC blower motor replaced. Jaime M. was attentive, diligent, respectful, communicative and very hard working. Got our house AC working again after 3 days without. Poor guy had to work in horrible heat. It only took him a few hours but it helped us so much. He was awesome and we would recommend him and Sun…
This is my 2nd service with Sun City. Both were excellent. Jaime Mwas my tech today. This is my go to company!
Garrett was very knowledgeable and friendly, pricing was reasonable. I would recommend and use them again
Professional and kind from start to finish!!! Crystal in the office was so reassuring and pleasant! Our knowledgeable technician Nathan was also completely competent, kind, efficient and got our air conditioning up in running quickly!!! His attention to detail, explaining other issues to help us keep the unit…
Professional technicians, reasonable appointment times--especially in the summer, courteous staff. Five stars all the way!!
Frederik Rodriguez was the technician who arrived to service my AC unit He arrived on time , introduced himself, cleaned the outside unit, had to have a new capacitor, new filters. He showed me how the old capacitor was not keeping a charge compared to the charge on the new one, He explained the amount I would be…
Brian Varela serviced my water softener today and he did an excellent job. He explained a lot about the function of the unit and I'm so happy to know about how it works. I highly recommend Brian for servicing water softeners! Jaime Murillo performed the Spring service on my A/C unit today. He was very efficient,…
we have used Sun City for the last 13 years. My upmost respect for the company, Crew & Staff. Thank you
Nathan was friendly and knew what he was doing..made me feel safe and confident I had chosen the right company for the job.
Nathan, the service technician who performed repairs on our AC unit, was very professional. In addition, he was personable and gave us information on how to maintain the unit and keep it running well. We would recommend him to anyone requiring assistance and/or maintenance on their AC unit.
Malachi came out to our house to address an issue we were having withe our A/C. Malachi throughly inspected the issue and fixed it. Malachi was professional, respectful and represented Sun City in a positive way. Thanks again Sun City for your outstanding customer service!
We had a major cleaning, pressurization and sanitizing of our duct work along with extensive cleaning and repair of our HVAC unit. This was done to address respiratory issues we were encountering. Jessie and Socorro did the HVAC work, Max and Chris did the ductwork and Alex replaced our thermostat. Can’t say enough…
In late December, Sun City demonstrated why they continue to be our family's choice when in of HVAC help. We have relied on Sun City for several years without any regrets. During the holiday our aged central AC/heating unit died, and within days our home was toasty once again, thanks to Sun City. From the moment…
Excellent service. They show up on time and have never failed to resolve an issue.
Esteban was our technician. He is a very respectful person and represents Sun City with the upmost professionalism. Sun City Esteban is the employee that every company strives to have.
My third time using Sun City and they never disappoint. Exceptional customer service. Got a text saying Miguel was on his way. Very polite. Explained everything. Took the time to teach me some maintenance!! I will always use Sun City.
My AC unit wasn't functioning properly and Sun City was able to send someone same day to investigate. Esteban was communicative the whole time starting from calling me to let me know his ETA, explaining what was wrong, what needed to be fixed, and how long it would take him to fix it. He was professional throughout…
Jaime fixed my air conditioner and was a pleasure to work with. He has a positive attitude and is a consummate professional.
Professional and Knowledgable
Our AC stopped cold turkey during a week of 102+ temps. 24 hour emergency service saved me. Matt the HVAC tech was courteous and efficient working on the hot roof top. I will get on their bi annual maintenance plan for sure. 4/11/2024 Happy to make another good report on the Duct Cleaning job by Angel and Brian…
I contacted Sun City Plumbing and Heating to fix our mini split that was leaking into the house. Luis Renteria did a great job of locating the problem and repairing it in a quick, professional manner. He was very knowledgeable in his area of expertise. Thank you so much for a job well done.
I've used Sun City Plumbing for many years - their service is exceptional! Within the last year, I've had a technician by the name of Luis Renteria - he has exceeded my expectations! He's very knowledgeable, friendly, really gives it his all servicing my Swamp cooler. He goes above and beyond to make sure I'm…
The best! Michael was my tech twice. He’s knowledgeable and experienced! My furnace was leaking, and he immediately diagnosed the issue, provided me a quote, and scheduled me! The issue seems to be resolved! Thank you Michael & team!
Sun City Plumbing & Heating has been amazing to work with! We recently moved down to Las Cruces and had multiple issues pop up from a water leak to our AC unit not working. They were responsive and very knowledgeable on what needed to be fixed and done. A major thing they did for us was replace our AC unit due to a…
Where's a 6th star when you need it? Great job! Super quick fix to a down AC unit as we returned home from being out of town. Rocked it! Above & beyond.
The professionalism was amazing! Gonzalo and Johnny did an outstanding job and were very professional and friendly. I highly recommend Sun City.
I was really disappointed with my HVAC service, but I’m amending this review because Sun City sent out a really great technician who was able to help us and better inform us of our options. We’ve had excellent experiences with the plumbing side, and I highly recommend Sun City for this.
Luis came to my house twice to get my air conditioner running in 110 degree weather. He was kind and thoughtful. Didn't give up until it was running. Sun City has never let me down.
Ray went above and beyond to assist us last minute. Thank you Ray!
We have used Sun City regularly since they installed out new AC a few years back. The last couple times have been less as impressive as they had been previously. When I had my heat serviced prior to winter, I had to reach back out because my unit was making an alarming sound. It turned out the Service Tech forgot…
Adrian & Luis performed A/C system maintenance and were very knowledgeable and efficient in their service of my two roof top systems. Discussed the possible replacement of the two 17 year old units and details of current refrigerant allowed by the EPA. I highly recommend these techs for any HVAC maintenance.
Just had our HVAC system seasonly serviced by Matt Parra, a great HVAC technician that was knowledgable, friendly, efficient,& easy to interact with. We would welcome working with Matt P. in the future.
We have used Sun City for both AC and Heating repair. AC was shortly after purchasing our house, and the heating repair was recent. For both service calls, Lalo was our technician and we were pleased with his professionalism and the work he performed. We would use Sun City again and would be pleased to have Lalo show up:)
Sun City did a great job on our split system replacement! Jeff and Johnny took care of the complete removal of the old system and installation of the new and did a great job throughout the entire process. Kudos and Thanks to Jeff, Johnny and the SunCity Team! They were great every step of the way.
Sun City answered their phone promptly and had us scheduled for the next day. Matt arrived on time, was friendly & professional and was very knowledgeable of our A/C system. Matt quickly diagnosed the problem, knew exactly how to fix it and had it done quickly. Matt also answered all of our questions and had a few…
Emanuel came out and fixed our A/C same day service on a Sunday. He was very professional and did an outstanding job. The price was fair and I would definitely use this company again
Todd was the man. Don’t let this guy go because your company has a very valuable professional . 2nd time out to house and never doubted the service this man provides. Thank you SUN CITY
My AC was not cooling my apartment, maintenance determined it was low on freon. Mr. Buenrostro came out and confirmed that it was low but considering the unit was only a year old he began a very thorough inspection having to climb up and down ladder multiple times trying to locate the source. after some time he…
Fernando came out after hours and fixed our AC. He was quick and polite. We are so thankful for him on these hot summer days!
Matt was friendly, professional, and explained everything clearly. Thanks for coming so quickly and taking care of the problem at a reasonable cost.
Fernando Buenrostro was the Certified HVAC Tech who came out to do the Spring service call on our heat pump. He did a terrific job and was very thorough. Appreciated the professionalism in the way he handled his job.
Matt did a very professional job. He called me before arriving that he was finished with a previous job early - could he come by now? He explained the issue with my HVAC and had it running correctly within 20 minutes. Very pleased and I certainly recommend Sun City for any HVAC, Heater, plumbing needs. As a matter…
Awesome service. Matt did a great job. Very professional and polite. Definitely recommend.
The technicians have worked at our home numerous times repairing our air-conditioning/heating system. They are friendly, polite, and knowledgeable. They clean up after they're done working. I would recommend Sun City without hesitation.
Fernando B. provided great service! Much needed especially during the summer time. Very thankful for his help! Highly recommend to others!
Michael Estrada just performed service on our HVAC and noted needed repairs to the unit. He had the parts, performed the maintenance and repairs and was simply wonderful.
Excellent service from Lupe, Gonzalo and Alex, as well as the ladies in the office.
We have used Sun City for our all heating, plumbing and AC needs. The entire crew has always been knowledgeable, polite and friendly. Victor and Dell are wonderful! Could not ask for better service and fair prices! Thank you Sun City!
Mike Estrada did a great job repairing my A/C! Fast, professional, and knowledgeable. I couldn't ask for better service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 108 | $161–$353 |
| Install AC | 90 | $1.4k–$3.7k |
| A/C system maintenance | 85 | $114–$495 |
| Installation | 72 | $1.1k–$2.4k |
| A/C system repair | 63 | $228–$923 |
| Water heater installation | 58 | $1.1k–$2.4k |
| Heating system installation | 57 | — |
| Plumbing pipe repair | 49 | $228–$988 |
