Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Sun City Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sun City Plumbing & Heating

Las Cruces, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 1,706 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun City Plumbing & Heating is better than 92% of gas contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun City Plumbing & Heating is better than 90% of gas contractors.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun City Plumbing & Heating is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun City Plumbing & Heating is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun City Plumbing & Heating is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun City Plumbing & Heating is better than 84% of gas contractors.A
84

Reviews for your job

Customers hired Sun City Plumbing & Heating for 8 kinds of job.

Sun City Plumbing & Heating for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Cleaning”

John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jamie did a fantastic job with our fall checkup, above and beyond the ordinary. He was on time, very professional and certainly thorough. I hope we’ll see him again next spring.

Paid $1–200Reasonable priceCleaning
Cuco5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Oscar and Josh are good at what they do. Very polite and took time to hear my AC issues.

Paid $200–400Reasonable priceA/C system maintenanceCleaning
Jake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent crew took care of us today. Very knowledgeable and accommodating. Did a very nice job installing plumbing under our new kitchen sink. Great clean up as well. All around great couple of guys. Thank you Sun City!

Reasonable priceGarbage disposal installationCleaningDrain cleaning
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a major cleaning, pressurization and sanitizing of our duct work along with extensive cleaning and repair of our HVAC unit. This was done to address respiratory issues we were encountering. Jessie and Socorro did the HVAC work, Max and Chris did the ductwork and Alex replaced our thermostat. Can’t say enough…

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
RubenLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome customer service. Thank you Heather

Cleaning
Bryon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just had an amazing experience with Adrian from Sun City Plumbing. He quickly identified the problem and immediately went to work fixing it. He was friendly and professional and didn’t waste any time resolving our issue.

CleaningGarbage disposal repairPlumbing pipe repair+ Professionalism
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

System HVAC maintenance by Fernando. Always professional, on time, and thorough. A top notch business.

CleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Roger10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Matt Parra just left our home after spending over an hour cleaning and inspecting our furnaces. Matt was professional, punctual, and did an excellent job, as he always does. Thanks

CleaningHeating equipment repair & installationHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Fernando & Angel serviced our HVAC. They performed the services in a Friendly, Professional & Timely manner. They answered all my questions about what they did. Thanx for the Excellent Service again Sun City Plumbing!!!

CleaningHVAC system maintenance

Price

$478+31% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 74%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance108$161–$353
Install AC90$1.4k–$3.7k
A/C system maintenance85$114–$495
Installation72$1.1k–$2.4k
A/C system repair63$228–$923
Water heater installation58$1.1k–$2.4k
Heating system installation57—
Plumbing pipe repair49$228–$988

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