Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Sun City Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Sun City Plumbing & Heating

Las Cruces, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 1,706 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun City Plumbing & Heating is better than 92% of gas contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun City Plumbing & Heating is better than 90% of gas contractors.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sun City Plumbing & Heating is better than 89% of gas contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sun City Plumbing & Heating is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun City Plumbing & Heating is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun City Plumbing & Heating is better than 84% of gas contractors.A
84

Reviews for your job

Customers hired Sun City Plumbing & Heating for 8 kinds of job.

Sun City Plumbing & Heating for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Shower repair”

Peggy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Aaron and Noah did a great job.

Shower repair
Eduardo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ruben, Richard and Joel were competent, professional and courteous. We are happy with their work. New job: Mario and Tony did a great job cleaning out the shower drains. They were very professional and courteous. We’re happy with the service.

Paid $200–400Reasonable priceSewer repairShower repair
Craig3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had Issac and Jose from Sun City do work to repair my drain, replace the tub spout, secure the pipes in the wall, and replace the P trap. During the process they had to remove mold and add the p trap replacement to the work. The price I was given for the additional work was very reasonable. Issac and Jose were…

Great pricePlumbing pipe repairShower repairService not listed
Toni4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Our service call was answered by Ruben and Issac. The service took one full day and two partial days. Ruben and Issac were on time, readily shared information, respected our property, and conducted themselves professionally. They worked effectively and efficiently together and finished the job as promised. They…

Reasonable priceDrain cleaningPlumbing pipe repairFaucet repair
Jodie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I couldn’t be happier with the service from Sun City! Ruben and Isaac did an amazing job repairing and replacing my shower hardware. They arrived right on time and performed excellent plumbing work, both are incredibly friendly and we’re professional throughout the process. I would definitely recommend them and…

Paid $300–400Great pricePlumbing leak detectionInstallationPlumbing pipe repair
CobeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Aaron and Ruben did great work! I was worried what it would be but they got my shower fixed up asap and made it easy. Would recommend!

Paid $500–600Reasonable priceShower repair
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and quality work! Todd, Ruben and all the guys were professional and took the time to get everything done right. Thanks for putting our house back together!

Paid $1,000+Reasonable priceInstallationPlumbing pipe repairShower repair
victor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Today Adrian G helped us fixed and answered our questions 👍🏼👍🏼😀

HVAC system maintenanceGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called Sun City because a neighbor recommended their service. We asked for an estimate for installing grab bars for our bathrooms. Jack came over and did a thorough inspection and got back to us quickly with the quote. We accepted and Todd showed up exactly when he said he would and installed the Bars perfectly!…

Shower repair+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Aaron and Noah were here last week to fix the plumbing and Todd was here yesterday to repair the dry wall from that work. All did a very fine job. Thanks Guys!

Shower repairService not listed
MelissaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

They purposely don't schedule enough time nor do they finish the job that way you can call them back and they can charge you another 500$ on top of the one they just charged you. They actually break stuff, and want you to pay them to fix it. I refused to pay them until they finished the job, but the price kept going…

Garbage disposal installationFaucet repairGarbage disposal repair− Responsiveness− Punctuality
Alicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Estevan made a new loyal customer today And the shower looks wonderful

Shower repairService not listed+ Responsiveness+ Punctuality+ Quality

Price

$478+31% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 74%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance108$161–$353
Install AC90$1.4k–$3.7k
A/C system maintenance85$114–$495
Installation72$1.1k–$2.4k
A/C system repair63$228–$923
Water heater installation58$1.1k–$2.4k
Heating system installation57—
Plumbing pipe repair49$228–$988

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