Sun Valley

Event venue · Burton, OH · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%77+21.7Replies to reviews 8%37+3Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 17 banquet hallsPosition by Experts Score among all companies we track in this category. · better than 44%
4.6 ★★★★★ 132 Google reviews · 23 photos
77%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Nov 2026latest review

Sun Valley at a glance

Reviewers with a 4.6 rating frequently praise the venue's beautiful grounds, spacious layout, and professional staff who provide attentive communication and punctual responses. Services include weddings, fundraisers, and fish fries, with customers noting good food quality and helpful coordinators. A recurring criticism involves the indoor reception hall's acoustics, where echo and noise levels made it difficult for guests to hear, alongside complaints about limited lighting and high costs for additional details.

  • Google rating: 4.6 out of 5 from 132 reviews (77% five-star).
  • Reviews on this page: 132 Google reviews (84 with written comments, 11 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Banquet Hall serving Burton, Ohio.

Data from Google, last updated November 1, 2026.

Score profile vs other banquet halls

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction70Reliability77Craft & service–Value–Momentum100Replies to reviews37Satisfaction: 70 (median 73)Reliability: 77 (median 78)Momentum: 100 (median 100)Replies to reviews: 37 (median 30)
Sun ValleyBanquet Halls median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sun Valley: 70/100 on this factor. Category median: 73.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sun Valley: 77/100 on this factor. Category median: 78.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 71.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 18.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sun Valley: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sun Valley: 37/100 on this factor. Category median: 30.D
37

Bar = this company · dark tick = category median.

Star ratings

132 Google reviews we collected

  • 5 stars10177%
  • 4 stars1914%
  • 3 stars75%
  • 2 stars22%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 84 written reviews

  • Praise6393%
  • Complaints57%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2943%
  • Quality & results1116%
  • Speed & response913%
  • Would recommend812%
  • Price & value57%
  • Communication46%
  • Honesty & trust23%

What customers talk about

We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Emerald was extremely punctual returning our phone calls, helpful and knowledgeable.”
  • “Recently attended a wedding at Sun Valley and it was a great experience.”
    “Worst venue for a wedding ever.”
  • “We worked with Hallie and Tyler, and both were extremely helpful and very quickly responded to our inquiries and requests.”
  • “Highly recommend Sun Valley for anyone looking to make their event unforgettable!”
  • “We had such an amazing experience at Sun Valley, not only is it one of the most reasonably priced venues in Ohio, it is breathtaking.”
    “It is a bit pricey, but what isn’t these days?”
  • “She patiently listened to and addressed our questions & concerns.”
  • “Honestly, everyone we worked with at Sun Valley was so nice.”

People customers mention

  • Jennifer 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Cyndie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★

Gorgeous venue. Professional staff. They made us feel relaxed and comfortable that everything was taken care of. Truly grateful for that. Highly recommend!

Aria day ago★★★★★

Recently attended a wedding at Sun Valley and it was a great experience. All the staff was friendly and attentive. The grounds are beautiful and the pictures came out great! I know my family and especially the Groom and Bride will forever remember this day as one of the best, so happy with the experience.

Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I want to thank Emerald at Sun Valley for such a wonderful wedding experience. Our daughter and her husband were married on September 4, 2026 at Sun Valley in Chagrin Falls. What a beautifully maintained venue!!! We had the pleasure of speaking via phone and meeting Emerald, the event coordinator. Emerald was…

BrittneyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I don’t think I could say enough GOOD about this place and everyone who works there. It is a bit pricey, but what isn’t these days? Everyone was so helpful and communication was top tier. Jen and Emerald are amazing ladies and so extremely helpful. And the venue itself WOW. It was stunning. If Sun valley fits into…

Customer photo from Brittney's reviewCustomer photo from Brittney's reviewCustomer photo from Brittney's review
Alyssa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had such an amazing experience at Sun Valley, not only is it one of the most reasonably priced venues in Ohio, it is breathtaking. All of our guests complimented the venue all night, the staff was amazing to work with and overall just a perfect day!

Customer photo from Alyssa's review
jeffLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Awesome venue, great setting for any occasion. Service staff was the best you could ask for

Photos

Customer reviews

4.6 ★★★★★ 132 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cyndie Warner6 reviewsTotal number of Google reviews Cyndie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gorgeous venue. Professional staff. They made us feel relaxed and comfortable that everything was taken care of. Truly grateful for that. Highly recommend!

  • Event type: Wedding
  • Capacity level: 50–100 people
  • Venue style: Classic
Ari Orozco
Review from Google · view on Google
★★★★★

Recently attended a wedding at Sun Valley and it was a great experience. All the staff was friendly and attentive. The grounds are beautiful and the pictures came out great! I know my family and especially the Groom and Bride will forever remember this day as one of the best, so happy with the experience.

  • Event type: Wedding
  • Capacity level: 50–100 people
  • Venue style: Elegant
  • Parking options: Free parking lot
Anthony LaRicciaLocal Guide · 9 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful wedding atmosphere

Response from the owner · a month ago

Thank you so much, Anthony! We’re so glad you enjoyed the atmosphere at Sun Valley, and thank you for sharing the beautiful photos too!

Jill A.5 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I want to thank Emerald at Sun Valley for such a wonderful wedding experience. Our daughter and her husband were married on September 4, 2026 at Sun Valley in Chagrin Falls. What a beautifully maintained venue!!! We had the pleasure of speaking via phone and meeting Emerald, the event coordinator. Emerald was extremely punctual returning our phone calls, helpful and knowledgeable. She patiently listened to and addressed our questions & concerns. She also offered helpful suggestions and input. There is a lot planning and coordination that goes into a wedding. We really appreciate the attention to detail & elevated level of service we received. Thanks for making this wedding memorable.

  • Event type: Wedding
  • Capacity level: 100–200 people
Response from the owner · a month ago

Thank you so much, Jill! This is so sweet to read. 🥰 We’re so happy your family had such a wonderful experience, and we’ll absolutely make sure Emerald sees your kind words. It was an honor to be part of such a special day! 🤍

John ThomasLocal Guide · 63 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great food service and atmosphere

  • Event type: Wedding
  • Capacity level: 100–200 people
Response from the owner · a month ago

Thank you, John! So glad you enjoyed the food, service and atmosphere! We really appreciate the 5 stars!

Brittney HostermanLocal Guide · 9 reviewsTotal number of Google reviews Brittney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I don’t think I could say enough GOOD about this place and everyone who works there. It is a bit pricey, but what isn’t these days? Everyone was so helpful and communication was top tier. Jen and Emerald are amazing ladies and so extremely helpful. And the venue itself WOW. It was stunning. If Sun valley fits into your budget. BOOK IT. you won’t be disappointed.

Response from the owner · a month ago

Thank you so much, Brittney!! 🥰 We absolutely loved being part of your day, and your kind words mean so much to us. So happy you chose Sun Valley! 🤍

Alyssa Bozin8 reviewsTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had such an amazing experience at Sun Valley, not only is it one of the most reasonably priced venues in Ohio, it is breathtaking. All of our guests complimented the venue all night, the staff was amazing to work with and overall just a perfect day!

Response from the owner · 2 months ago

Alyssa, thank you so much for such kind words! ❤️ It truly means so much to our entire team to hear that you had such a wonderful experience with us. We absolutely loved being a part of your wedding day, and knowing that you and your guests enjoyed Sun Valley so much makes us incredibly happy. Thank you for trusting us with such a special day and for taking the time to share this. We wish you both so much happiness in the years ahead! ❤️

jeff toddLocal Guide · 107 reviewsTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome venue, great setting for any occasion. Service staff was the best you could ask for

Response from the owner · 2 months ago

Jeff, thank you so much! We really appreciate the kind words, especially the shoutout to our staff. We have an amazing team and love hearing when our guests think so too! Thanks for taking the time to leave us a review!

Tom & Cindy Neville1 reviewTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently had the pleasure of DJing a wedding at this beautiful venue. The staff was amazing. So helpful and friendly. The venue was very spacious and well thought out. The grounds were beautiful. Even when the rain came in, the venue had space for an outdoor ceremony on the covered patio. I can't thank them enough for all the help, and we hope to get to play here again!

Response from the owner · 2 months ago

Tom & Cindy, thank you so much! Coming from fellow wedding professionals, this truly means a lot to us. ❤️ We’re so glad our team could help make the day run smoothly, even when Mother Nature decided to change the plans a little! We loved having you at Sun Valley and absolutely hope we get the chance to work together again soon!

Audrey Moffitt4 reviewsTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sun Valley made our wedding day so special! They accommodated our needs so perfectly and took care of so much so I could relax and enjoy the day!

Response from the owner · 5 months ago

We are so pleased that your wedding day was everything you dreamed of and thank you for trusting us to be a part of it!

Sun Valley on Google Maps →

Business details

  • Service area: Burton, OH