Assisted living facility · Fullerton, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%44+24Reliability 24%30+7.3Value 14%69+9.8Replies to reviews 7%54+3.8Momentum penalty39−6.1Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 9%
4.5★★★★★39 Google reviews · 24 photos
79%five-star reviews
3.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sunnycrest Senior Living 4.5 out of 5 based on 39 reviews, with the owner responding to 21% of them. Praise frequently highlights the cleanliness of the facility, the quality of medical oversight, and the friendliness of the staff during the onboarding process. Residents and families also note the availability of activities and the variety of food options. However, criticism in low-star reviews points to instances of food shortages, slow response times at the front desk, and concerns regarding resident safety and care consistency over time.
Google rating: 4.5 out of 5 from 39 reviews (79% five-star).
Reviews on this page: 39 Google reviews (38 with written comments, 4 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: October 12, 2026.
Service: Assisted Living Facility serving Fullerton, California.
Data from Google, last updated November 1, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Sunnycrest Senior LivingAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunnycrest Senior Living: 44/100 on this factor. Category median: 72.C
44
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunnycrest Senior Living: 30/100 on this factor. Category median: 67.D
30
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunnycrest Senior Living: 69/100 on this factor. Category median: 78.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunnycrest Senior Living: 39/100 on this factor. Category median: 100.D
39
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunnycrest Senior Living: 54/100 on this factor. Category median: 78.C
54
Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
4.5of 5
5 stars3179%
4 stars410%
3 stars00%
2 stars00%
1 star410%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
94%praise
Praise4994%
Complaints36%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable4100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2650%
Quality & results713%
Would recommend612%
Speed & response48%
Price & value48%
Honesty & trust36%
Communication24%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The care and compassion my father received from the entire staff exceeded all expectations.”
“Her doctors said Sunnycrest did a great job overseeing her medically and they could see it in her labs, tests and overall improved health she experie…”
“It was so old you can complain all you want because I’ve done it and I ever got a response or a call back this place is the worst food on the planet.”
“I would recommend this community to anyone with 100% faith that you will have the same experience”
“They and the staff quickly addressed any concerns I had during my husband’s stay.”
“If you have a loved one that needs a high quality, affordable independent living facility, you will not go wrong with sunnycrest.”
“We just went through a major facility upgrade that was almost transparent to residents and this was because of Melanie’s excellent management skills.”
“Although my has passed since last year, the staff are very communicative, and are very friendly.”
People customers mention
Ryan4 reviews
Director3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAugie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Words fail me. My father was a resident for a very short time. The care and compassion my father received from the entire staff exceeded all expectations. Most importantly, they preserved my father's dignity. They embraced our entire family in the same manner and it was truly something we did not expect. I must also…
JJohn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
My wife’s aunt lives there she loves likes her room but that’s it. The food they’re totally sucks. They said they were out of milk so no milk for anyone they’re out of just about everything a lady they brought a lady out a banana. I think this was just today because we were just there visiting the aunt and they…
KKen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My wife’s sister has been a resident of SunnyCrest beginning in August 2021. Since moving in her, and our experience with SunnyCrest has been nothing but positive. The facility inside and out is clean, and well appointed. The food in the cafeteria has been consistently good and there are sufficient activities…
Reasonable price
LLisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My mother in law was at Sunnycrest for a year. We were very happy with her time there. She loved the staff, they took excellent care of her. Her doctors were very happy with her care there. Her doctors said Sunnycrest did a great job overseeing her medically and they could see it in her labs, tests and overall…
Reasonable price
PPreston4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
This review is for the tour, onboarding, etc process.
Diana has been amazing and is an advocate for her residents. My grandma moves in tomorrow and Diana has made the process as seamless as possible.
I have high hopes that my grandma will love the place and our experience will continue to be great. If the…
Reasonable price
DDavid5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
My father had a great experience here for more than 6 years. He made many friends, including staff and nursing team whom he adored. The rooms are large and well maintained. The kitchen is generally pretty good and invites families to participate in meals and enjoy the food. The med-tech team is second to none and I…
Words fail me. My father was a resident for a very short time. The care and compassion my father received from the entire staff exceeded all expectations. Most importantly, they preserved my father's dignity. They embraced our entire family in the same manner and it was truly something we did not expect. I must also make a special mention of Blanca. The level of humanity and graciousness she extends is priceless. I wa especially touched when Blanca unexpectedly attended both days of my father's service memorial services. That level of commitment extended from top to bottom and made my father's final days as comforting as they could be. Our family is eternally grateful for that blessing bestowed upon him. I would recommend this community to anyone with 100% faith that you will have the same experience
Response from the owner · 2 weeks ago
Augie, your heartfelt words truly resonate with us. We're honored to have been able to provide such compassionate care for your father and support for your family during this time. Blanca and the entire team strive to create a nurturing environment, and it means the world to hear that we exceeded your expectations.
J
John Milhous7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
My wife’s aunt lives there she loves likes her room but that’s it. The food they’re totally sucks. They said they were out of milk so no milk for anyone they’re out of just about everything a lady they brought a lady out a banana. I think this was just today because we were just there visiting the aunt and they brought out a banana that was black. It was so old you can complain all you want because I’ve done it and I ever got a response or a call back this place is the worst food on the planet. I cannot believe they have all these five star ratings that can’t be for real. Those are not real people posting those ratings they must’ve been paid to say what they said this is the worst place ever and now they’ve raised my aunts rent. I guess in January it’s gonna be 6000 or over 6000.
Response from the owner · 2 weeks ago
Thank you for sharing your concerns. We’re sorry to hear that your experience with our dining services has been disappointing. Providing residents with quality meals and a positive dining experience is important to us, and we take feedback about food quality and communication seriously. We would appreciate the opportunity to learn more about your concerns and address them with our team. Please contact our Executive Director at (714) 992-1999 so we can better understand your experience and work toward a resolution.
K
Ken Lask6 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
My wife’s sister has been a resident of SunnyCrest beginning in August 2021. Since moving in her, and our experience with SunnyCrest has been nothing but positive. The facility inside and out is clean, and well appointed. The food in the cafeteria has been consistently good and there are sufficient activities available for the residents. The administrators, caregivers and medical staff have been exceptionally attentive, courteous and professional. On the administrator side, we have interfaced often with Monica Aguirre who has always been extremely helpful and professional. All of the med techs are very competent and it’s clear that they truly care for the residents. In particular, the lead med tech Reyna Garcia is amazing!
Price assessment: Reasonable price
Response from the owner · a month ago
We are so glad to hear that you enjoyed your visit. Your trust and confidence in our team members mean a lot to us. We will continue to work hard to provide the care your family members deserve. Thanks for your review.
D
Diane Almendarez1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Thank you for the positive review. We’re grateful to have wonderful people who live and work here, and we hope you continue to find our community of service to your loved one.
L
Lisa Lamascus1 reviewiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
My mother in law was at Sunnycrest for a year. We were very happy with her time there. She loved the staff, they took excellent care of her. Her doctors were very happy with her care there. Her doctors said Sunnycrest did a great job overseeing her medically and they could see it in her labs, tests and overall improved health she experienced while living at Sunnycrest.
The staff was kind and caring. My mother in law felt safe and cared for at Sunnycrest.
Price assessment: Reasonable price
Response from the owner · 5 months ago
We appreciate your positive review and feedback. We’re glad your experience at our community was a great one!
P
Preston Summers4 reviewsiTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
This review is for the tour, onboarding, etc process.
Diana has been amazing and is an advocate for her residents. My grandma moves in tomorrow and Diana has made the process as seamless as possible.
I have high hopes that my grandma will love the place and our experience will continue to be great. If the experience so far is any indication, I think my wishes will be granted.
Thanks for being in our corner, Diana.
Price assessment: Reasonable price
D
David Reeve5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
My father had a great experience here for more than 6 years. He made many friends, including staff and nursing team whom he adored. The rooms are large and well maintained. The kitchen is generally pretty good and invites families to participate in meals and enjoy the food. The med-tech team is second to none and I credit them with many life saving actions on behalf of my father. We consider them all part of our family. I highly recommend Sunny Crest in Fullerton.
K
Kellie1 reviewiTotal number of Google reviews Kellie has written across all businesses on Google Maps, not just this one.
I visited this facility over the weekend while dropping my children off at Teragi Academy. I decided to walk in because I am currently searching for a place for my mother, who is recovering from hip surgery and is in rehab at Pavilion at Sunnyhills. Unfortunately, this visit completely changed my mind. From the start, I was not welcomed by the front desk. It took over 10 mins just to get basic questions answered because they needed to reach someone named Diana or Diane. I was told she stepped out and would be back in five minutes. She never returned. While waiting, I used the restroom, which was absolutely disgusting. There was no toilet paper, no soap, and disgusting fecal stains on the toilet. I gagged and had to walk out. I mentioned the restroom issue to a lady who was about to walk into the restroom, who was kind enough to speak with me. She told me this is a common problem and that residents sometimes bring their own supplies. This lady was far more helpful and informative than the front desk staff which says a lot! After about 20 minutes, I asked again about speaking with Diane and was then told she had already left for the day after previously being told she would be back shortly. I told the front desk who is in charge and gave me one of the managers business card. I followed up on Monday by calling to speak with a manager. I was told Melanie was busy and would call me back. No call ever came. When I called again two hours later, I was told she had already left for the day. Reaching management or getting a callback seems nearly impossible. Just my short visit to the place was horrifying!
Response from the owner · 10 months ago
Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you encountered during your visit. This is not reflective of our standards of care or service, as evidenced by our strong history of positive feedback and a 4.5-star average rating. Your concerns are being taken very seriously. We would welcome the opportunity to speak with you directly, address what occurred, and assist you in any way we can as you navigate care options for your mother. Please reach out to our leadership team at your convenience so we can better understand your experience and work to regain your trust.
P
Paul James1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
My husband stayed at this location for a short time on Respite. It was very clean and fresh. I greatly appreciated Diana Robinson and Blanca for giving me the attention that I truly needed at this time? They and the staff quickly addressed any concerns I had during my husband’s stay. And, they all were so kind and sensitive towards me when my husband had passed. Everything was handled so professionally. A sincere thank you❣️. Mrs.Santos
Response from the owner · a year ago
Your thoughtful words mean so much to all of our team. We’ll definitely pass along to everyone involved. Thank you very much!
