Auto repair shop · Vernon Hills, IL · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%85+12Replies to reviews 7%59+4.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#125 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★319 Google reviews · 11 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers at Sunrise Car Care Center frequently cite punctual service, transparent pricing, and detailed explanations of necessary repairs as key benefits. Many customers appreciate the staff's willingness to accommodate last-minute tire fixes without appointments and their honest approach to prioritizing urgent issues. However, a small number of low-star reviews criticize specific instances of inflated costs, perceived unnecessary repairs, and unprofessional communication during the appointment or billing process.
Google rating: 4.9 out of 5 from 319 reviews (94% five-star).
Reviews on this page: 320 Google reviews (265 with written comments, 1 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 29, 2026.
Service: Auto Repair Shop serving Vernon Hills, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Sunrise Car Care CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunrise Car Care Center: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunrise Car Care Center: 85/100 on this factor. Category median: 87.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunrise Car Care Center: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunrise Car Care Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunrise Car Care Center: 59/100 on this factor. Category median: 61.C
59
Bar = this company · dark tick = category median.
Star ratings
320 Google reviews we collected
4.9of 5
5 stars30094%
4 stars93%
3 stars31%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 265 written reviews
97%praise
Praise48997%
Complaints163%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price922%
Reasonable2971%
Overpriced12%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12324%
Speed & response8617%
Price & value8417%
Quality & results8116%
Would recommend6914%
Honesty & trust439%
Communication194%
What customers talk about
We read 265 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone that I’ve interacted with has been extremely friendly, patient, and educational.”
“Came in for a coolant flush and they had me out on time.”
“Lovely place with kind people and fair prices, as a car enthusiast I love going to places like this, squeezed me in last minute for a serpentine belt…”
“They will overcharge you and push for parts you don't actually need.”
“Christopher and his shop are pretty thorough and efficient.”
“The lady at the shop fix my tyre without telling me the price and she has the worst attitude someone can ever imagine”
“10/10 would recommend coming here if you’re looking for excellent customer service, transparent pricing and a thorough diagnosis.”
“Everyone genuinely cares and they listen when you ask questions and let them know the problem you're dealing with.”
“Installed wrong sized leaf suspension, then when I called about it lied and told me was new thicker metal.”
“They take the time to explain what is an urgent need and what you can continue to monitor for now.”
People customers mention
Sunset14 reviews
Diego11 reviews
Automotive8 reviews
Bluff7 reviews
Chris7 reviews
Hector7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sunrise Car Care Center for 8 kinds of job. Pick one to see what they paid and said.
DDianaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I love this place. Everyone genuinely cares and they listen when you ask questions and let them know the problem you're dealing with. I would recommend everyone I know to come here. I've been coming here for over 20 years.
Reasonable price
BBourboncat7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jose took care of me. Came in for a coolant flush and they had me out on time. Really clean place and clean job. 5 stars!
HhectorLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I didn’t have an appointment and they took care of my leaking tire in like 30 mins these guys are awesome!
Reasonable priceTires
JJamesLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best experience from an auto shop I've ever had. They gave me a ride home, and sent a detailed explanation of what needed to be fixed with pictures and videos. They also told me what the main priorities are, and what we could wait to fix so I didn't have to spend a ton of money right away.
Extremely nice,…
General repairs & maintenanceBrakes
LLisette10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I always feel like they care about my safety. They are also the only place that is ever able to find parts for my car when others can’t. Also, they are women owned! Woop woop!
JJames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding service from start to finish! New to the area and was fortunate to find Sunset Auto! They provided detailed explanations of problems, estimates for solutions and repaired our Jeep quickly! Many thanks to Jose and his team!!!!
I love this place. Everyone genuinely cares and they listen when you ask questions and let them know the problem you're dealing with. I would recommend everyone I know to come here. I've been coming here for over 20 years.
Price assessment: Reasonable price
Response from the owner · a week ago
20 years of trusting us, that means more than I can even say 🥹 Your Tiguan got the full love this visit, European full synthetic oil change plus a cooling system flush and that complimentary safety inspection 🚗💨✨ Jose and Erick listen first and fix second, that is exactly what you felt in that visit 😄 German car repair done with heart right here in Lake Bluff, and clients like you are family to us. Maricela, Owner 🛞✨
B
Bourboncat 927 reviewsiTotal number of Google reviews Bourboncat has written across all businesses on Google Maps, not just this one.
Jose took care of me. Came in for a coolant flush and they had me out on time. Really clean place and clean job. 5 stars!
Response from the owner · a week ago
Out on time and a clean job, that is the Sunrise way 😄🧡 Jose will be smiling big when he hears his name in this one, that coolant flush had you rolling happy again 🚗💨✨ Clean shop, honest work, right here on Waukegan Road in Lake Bluff, that is just how we do it. Thanks for the 5 stars and for trusting us with your car 🥰 ~ Maricela, Owner 🌅
H
hector rosa jrLocal Guide · 17 reviewsiTotal number of Google reviews hector has written across all businesses on Google Maps, not just this one.
I didn’t have an appointment and they took care of my leaking tire in like 30 mins these guys are awesome!
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
No appointment and still rolling again in 30 minutes, that is how we roll 😄🧡 That nail in your left rear tire never stood a chance, Erick did a permanent patch and plug repair on that Camry and Jose had you checked in and out like family 🚗💨✨ Fast, fair and done right here in Lake Bluff, that is Sunrise tire repair at its best. Thanks for trusting us, we have your back anytime those tires need us ~ Maricela, Owner 🌅🔧
R
radsrus6 reviewsiTotal number of Google reviews radsrus has written across all businesses on Google Maps, not just this one.
Excellent work means everything coming from a client like you 🥹 Our Sunrise crew in Lake Bluff puts real pride into every car that rolls in on Waukegan Road 🚗💨✨ So glad we earned that trust 😄 Come see us anytime you need us, we will be here 🧡 Maricela, Owner 🌅
J
James B.Local Guide · 17 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Best experience from an auto shop I've ever had. They gave me a ride home, and sent a detailed explanation of what needed to be fixed with pictures and videos. They also told me what the main priorities are, and what we could wait to fix so I didn't have to spend a ton of money right away.
Extremely nice, knowledgeable, fast, and helpful! I will absolutely be a returning customer and recommending them to friends and family!
Services: General repairs & maintenance, Brakes
Response from the owner · 3 weeks ago
that Patriot got the full treatment 😄🚗💨 rear brakes, fresh brake fluid and that noisy wheel bearing all sorted ✨ love that the pics and videos helped make it all make sense, thats exactly why we send them 🧡 glad the ride home worked out too, see you next time 😎
L
Lisette Rothing10 reviewsiTotal number of Google reviews Lisette has written across all businesses on Google Maps, not just this one.
I always feel like they care about my safety. They are also the only place that is ever able to find parts for my car when others can’t. Also, they are women owned! Woop woop!
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Brakes, Oil change
Response from the owner · a year ago
Thank you!
J
James K3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Outstanding service from start to finish! New to the area and was fortunate to find Sunset Auto! They provided detailed explanations of problems, estimates for solutions and repaired our Jeep quickly! Many thanks to Jose and his team!!!!
Response from the owner · a month ago
Being new to the area and trusting a new shop is a big deal, so this means a lot to us. 🧡 Jose and the team will love seeing this! Clear answers, fair estimates and getting you back on the road quickly is exactly what we aim for. Welcome to Sunrise! 🌅Maricela, Owner🚙✨
L
Lavel (Enigma)Local Guide · 20 reviewsiTotal number of Google reviews Lavel has written across all businesses on Google Maps, not just this one.
I originally wanted to be serviced by them but they offered me a cost saving alternative and referred me to a dealer location. That type of honesty will certainly have me come to get my vehicle serviced here if the need arises.
Response from the owner · a month ago
Sometimes taking care of a client means telling them when spending money with us isn’t the best answer. 🧡 We’re so glad our honesty stood out, and we’ll be here whenever you do need us. Thank you for trusting Sunrise! 🌅 Maricela, Owner ✨
C
Conner Towe1 reviewiTotal number of Google reviews Conner has written across all businesses on Google Maps, not just this one.
I had such a wonderful experience here. I was having a terrible day but Jose was such a huge help. He did his best to ensure that I was taken care of and had a car to use while mine was being looked at. 10/10 would recommend coming here if you’re looking for excellent customer service, transparent pricing and a thorough diagnosis. Again shout out Jose he was awesome.
Price assessment: Reasonable price
Services: Auto engine diagnostic
Response from the owner · 3 weeks ago
terrible days are the worst 😅🧡 so glad Jose could turn it around for you ✨ that XC60 is getting fresh rear brakes and will be stopping smooth again 🚗💨 thanks for trusting us with it, come back anytime 😎
