iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#278 of 502 moversiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★660 Google reviews · 24 photos
96%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$738typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the crew for punctuality, efficiency, and careful handling of items, noting that staff often wrap furniture for protection and communicate clearly throughout the move. The company maintains a 4.9 rating from 660 reviews, with the owner responding to 99% of feedback. However, lower-rated reviews cite issues with damaged or lost property, unresponsive customer service, and final costs exceeding initial quotes due to additional labor charges or item discrepancies.
Google rating: 4.9 out of 5 from 660 reviews (96% five-star).
Reviews on this page: 660 Google reviews (603 with written comments, 64 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: September 11, 2026.
Service: Mover serving Kansas City, Missouri.
Data from Google, last updated November 9, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Sunrise Moving and PackingMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunrise Moving and Packing: 90/100 on this factor. Category median: 93.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunrise Moving and Packing: 85/100 on this factor. Category median: 91.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunrise Moving and Packing: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunrise Moving and Packing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunrise Moving and Packing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sunrise Moving and Packing: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
660 Google reviews we collected
4.9of 5
5 stars63596%
4 stars81%
3 stars30%
2 stars30%
1 star112%
Praise vs complaints
Phrases our text analysis found in 603 written reviews
97%praise
Praise1,01897%
Complaints353%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price4952%
Reasonable3840%
Overpriced55%
Not sure33%
$738-23% vs typical movers
Middle half of what 84 customers paid ($517–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28927%
Speed & response25925%
Quality & results21120%
Would recommend19519%
Communication454%
Price & value414%
Honesty & trust131%
What customers talk about
We read 603 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very nice and handled my items with care!”
“Since I’m unable to reply to the owner’s unprofessional hateful response I have to add it here.”
“Very efficient but also careful with our belongings.”
“Not to mention they were late coming to my storage.”
“They worked their asses off in hundred degree weather came in and got it done quickly.”
“This company is terrible to the movers paying them peanuts while they reap the benefits.”
“Their skills art Tetris-ing in all our things were top tier, and I would 100% recommend them to anyone looking for a moving & or packing company!”
“I regret using this company and would not recommend them.”
“They listened where I wanted things to go and genuinely just wanted to help and git r done.”
“When I was booking their services they were always available but once my move day they were hard to contact.”
“10/10 would always recommend, professional, fun to be around, worth it :)”
“And finally overcharged me”
“If you're looking for reliable movers in Kansas City, I highly recommend Ethan's team!”
“The entire experience was extremely upsetting and felt misleading and dishonest.”
People customers mention
James27 reviews
Emmett26 reviews
Michael12 reviews
Josh12 reviews
Wyatt12 reviews
Marcus11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sunrise Moving and Packing for 8 kinds of job. Pick one to see what they paid and said.
Sarah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Adrian and his crew were excellent! Very efficient but also careful with our belongings. Polite, friendly and great communication.
Paid $2,500–3,000Great price
Matthew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ethan and Samuel were awesome! Just as pleased as last time with another team from Sunrise! I’ll be calling again this Fall!!!
Paid $1,000–1,500Reasonable price
Alyssa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were very nice and handled my items with care! Wonderful company! Arian and Gor
Paid $1–500Great price
Kimberlee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Derrick and Damon were great! I hate moving but they made it enjoyable. Thanks guys!
Paid $500–1,000Not sure
Jessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were nice and efficient. They listened where I wanted things to go and genuinely just wanted to help and git r done. Good vibes and customer service!
Paid $500–1,000Not sure
KlaraLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Alex, Robert, Orreiel really did their thing moving my family in our new townhome.
Adrian and his crew were excellent! Very efficient but also careful with our belongings. Polite, friendly and great communication.
Price assessment: Great price
Price: $2,500–3,000
Response from the owner · a month ago
We are thrilled to hear that Adrian and his crew provided such a polite, communicative, and efficient experience! Treating your belongings with the utmost care is always a top priority for our professional movers, and we will certainly pass your wonderful compliments along to the team. Thank you for trusting Sunrise Moving and Packing, and please feel free to reach out or recommend us whenever you or your loved ones need a dependable moving company in the future.
Ryan Lougee3 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
It’s wonderful to hear that Ethan and Robert did such a great job for you! We will gladly pass your compliments along to both of them, as our professional movers take immense pride in making every move smooth and stress-free. Thank you for trusting Sunrise Moving and Packing, and we hope you'll think of us if you or your family ever need help again down the road!
Israel Palacios1 reviewiTotal number of Google reviews Israel has written across all businesses on Google Maps, not just this one.
These two guys were awesome. They assisted on 2 move ins for me and made the experience easy and stress free, and you could tell they really cared about doing a good job. I really appreciate their hard work and positive attitude. Definitely recommend these guys
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for the wonderful review and recommendation! We are thrilled to hear that our crew took such great care of you across both of your move-ins and kept the entire experience easy and stress-free. Providing hard-working, positive professional movers who genuinely care about doing the job right is always our top priority. We truly appreciate you trusting Sunrise Moving and Packing, and we hope you’ll keep us in mind if you or your family ever need a hand in the future!
Chance Lowe4 reviewsiTotal number of Google reviews Chance has written across all businesses on Google Maps, not just this one.
Hearing that you had such a great experience truly makes our day! Our team at Sunrise Moving and Packing works hard to take the stress out of moving day, and we are thrilled everything went so smoothly for you. As professional movers, delivering reliable, top-notch care is always our highest priority. Thank you for choosing us, and please feel free to reach out if you or your family ever need assistance in the future!
Kelly RiceLocal Guide · 10 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
These guys were an excellent team. They worked their asses off in hundred degree weather came in and got it done quickly.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much for the fantastic review! Moving in hundred-degree heat is no easy task, but our crew takes immense pride in staying focused, efficient, and careful no matter the weather. We love hearing that our professional movers took great care of you and got the job done so quickly. Thank you for choosing Sunrise Moving and Packing, and please keep us in mind if you, your family, or your friends ever need a moving company in the future!
Koree French1 reviewiTotal number of Google reviews Koree has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful feedback! We will be sure to pass your compliments along to Ethan and Damon—they truly are fantastic professional movers and we love having them on our team. Hearing that they did an amazing job means the world to everyone here. Thank you for choosing Sunrise Moving and Packing, and please keep our moving company in mind if you or your family ever need help again!
J O5 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Ethan is crew did a great job moved everything fast efficiently and very carefully much appreciated great job guys
Response from the owner · 2 months ago
Thank you so much for taking the time to share your feedback! We are thrilled to hear that Ethan and his crew took such great care of your belongings while getting everything moved quickly and efficiently. Providing careful and reliable service is always our top priority as professional movers. We will certainly pass along your praise to Ethan and the team, and we truly appreciate you choosing Sunrise Moving and Packing!
Kyle Perkins6 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Having you choose us for your move four times in a row is the highest compliment we could ever receive! We take immense pride in being the reliable moving company you can always count on for a smooth transition. Our entire crew truly appreciates your continued loyalty and trust in Sunrise Moving and Packing. Whenever you are ready for move number five, we will be right here and ready to help!
Matthew Bruce4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Ethan and Samuel were awesome! Just as pleased as last time with another team from Sunrise! I’ll be calling again this Fall!!!
Price assessment: Reasonable price
Price: $1,000–1,500
Response from the owner · 2 months ago
Welcome back, and thank you so much for choosing Sunrise Moving and Packing again! We are thrilled to hear that Ethan and Samuel gave you another awesome experience. Delivering consistent, top-tier service on every move is what our professional movers strive for every day. We truly appreciate your loyalty and look forward to helping you again this fall!
Kelly O'Reilly8 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Thank you so much for the fantastic feedback! Our team works hard to provide a smooth, stress-free experience, so it is wonderful to hear that you had such a positive experience with our professional movers. We would be thrilled to assist you, your friends, or your family anytime you need help in the future. Thank you for choosing Sunrise Moving and Packing!
