House cleaning service · South Lake Tahoe, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%86+50.5Reliability 26%81+21.1Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty60−4Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 67 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★66 Google reviews · 16 photos
97%five-star reviews
4.60★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for its responsive communication, flexible scheduling, and thorough attention to detail in both standard and deep cleaning services. Recurring themes highlight the efficiency of the booking process and the professionalism of the staff who accommodate specific client needs. However, a small number of low-star reviews indicate that some customers found the cleaning quality inconsistent, citing issues with missed areas and insufficient attention to linens despite prior instructions.
Google rating: 4.9 out of 5 from 66 reviews (97% five-star).
Reviews on this page: 66 Google reviews (56 with written comments, 1 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 14, 2026.
Service: Commercial Cleaning Service serving South Lake Tahoe, California.
Data from Google, last updated November 10, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Sunshine Cleaning ProsCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sunshine Cleaning Pros: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sunshine Cleaning Pros: 81/100 on this factor. Category median: 89.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sunshine Cleaning Pros: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sunshine Cleaning Pros: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sunshine Cleaning Pros: 60/100 on this factor. Category median: 100.B
60
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
–
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.9of 5
5 stars6497%
4 stars00%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
99%praise
Praise12299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2722%
Staff & attitude2420%
Speed & response2218%
Would recommend1815%
Communication1714%
Honesty & trust108%
Price & value54%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Sunshine Cleaning team did more for a standard clean and an exponentially more thorough job than our first "deep" clean, for half the price.”
“I was especially impressed with the professional touches at the end of the service.”
“The team has an efficient booking system and the communication was excellent from booking-following up after the service.”
“I truly appreciate the work they’ve done and I’d recommend them to anyone.”
“Scheduling was so easy over text, communication was great, and they happily accommodated everything we asked for.”
“We have used Sunshine Cleaning for 3 years now and they are great- professional, kind, thorough, dependable.”
“The owner is very responsive, professional, and easy to communicate with, the cleaners are thorough and accommodating, and the pricing is reasonable.”
People customers mention
Olivia4 reviews
Cleaners4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sunshine Cleaning Pros for 3 kinds of job. Pick one to see what they paid and said.
Nicky5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My husband and I are busy, full-time residents of North Lake Tahoe and decided after a terrible first cleaning experience with another service provider, we would try Sunshine Cleaning based on our neighbor's recommendation. We are so glad we did! The team has an efficient booking system and the communication was…
I hired Sunshine Cleaning Pros for a first-time standard cleaning of my primary residence. From the booking process to the actual service, my experience with this company was excellent. The quality of the cleaning exceeded expectations, and they finished in just over two hours. I was especially impressed with the professional touches at the end of the service. They took the time to make a bow with a paper towel on the holder and made the tissue boxes look fancy. This team went the extra mile and I am enjoying my super clean home! I look forward to booking with them again.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Ashley, thank you so much for this incredibly thoughtful review! We’re so happy to hear that your first experience with Sunshine Cleaning Pros exceeded your expectations. Thank you for trusting us with your home.
Olivia Gregor
General Manager
Nicky Byrnes5 reviewsiTotal number of Google reviews Nicky has written across all businesses on Google Maps, not just this one.
My husband and I are busy, full-time residents of North Lake Tahoe and decided after a terrible first cleaning experience with another service provider, we would try Sunshine Cleaning based on our neighbor's recommendation. We are so glad we did! The team has an efficient booking system and the communication was excellent from booking-following up after the service.
The Sunshine Cleaning team did more for a standard clean and an exponentially more thorough job than our first "deep" clean, for half the price. My husband, who previously was not very into the idea of hiring a cleaning service, just kept walking around saying "I can't believe this is our house." We are now converts and will be hiring them at least every couple of months. Thank you so much Sunshine Cleaning!
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 3 weeks ago
Nicky, thank you so much for this wonderful review! We truly appreciate your trust and your kind words.
Olivia Gregor
General Manager
MaryAnn Boddum1 reviewiTotal number of Google reviews MaryAnn has written across all businesses on Google Maps, not just this one.
We had a great deep cleaning service on our mountain home and were extremely satisfied with the attention to detail, comprehensive cleaning and professionalism. We highly recommend. Thanks!
Response from the owner · 3 weeks ago
Mary, thank you for a wonderful review. We’re so happy that you are satisfied with the service provided and look forward to continuing to care for your home.
Olivia Gregor
General Manager
Alyson McCormick3 reviewsiTotal number of Google reviews Alyson has written across all businesses on Google Maps, not just this one.
We have a husky and a malamute, which means a LOT of dog hair. The Sunshine team made our place look like new. No dog hair. No dust. Cupboards were cleaned. Beds were remade. I could cry with joy and relief about how our home looks now.
Response from the owner · 3 weeks ago
Alyson, thank you for this wonderful review. I’m so happy to hear the service left you feeling relieved. Our tagline is “Where Clean Feels Like Home” it sounds like you experienced this first hand.
Olivia Gregor
General Manager
Cindy3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
My Airbnb guests declared the cabin “spotless” after Sunshine Cleaning Service had been there. It was the first time I had used this company. I feel confident in booking with them for the rest of my summer bookings. They have a very sophisticated online booking service, but if you reach out with a question, a real person (Michelle) is quick to respond.
Response from the owner · 3 weeks ago
Cindy, thank you for this wonderful review.
Olivia Gregor
General Manager
michelle good4 reviewsiTotal number of Google reviews michelle has written across all businesses on Google Maps, not just this one.
I’ve used Sunshine cleaning twice at our Tahoe cabin. Why didn’t I start getting help cleaning years ago? Both times, the cleaners did a great job. My favorite thing is how they make the beds — looks like luxury hotel beds!!
Response from the owner · 3 weeks ago
Thank you Janet!
Olivia Gregor
General Manager
Adele Attix4 reviewsiTotal number of Google reviews Adele has written across all businesses on Google Maps, not just this one.
Thank you so much for the review. We are so grateful for your kind words and are thrilled that you had such an awesome experience. Have a wonderful week!
Kindly,
Olivia Gregor
General Manager,
Sunshine Cleaning Pros
Greta Spangenberg9 reviewsiTotal number of Google reviews Greta has written across all businesses on Google Maps, not just this one.
Such an incredible experience! As first-time customers, we weren't sure what to expect, but they completely exceeded our expectations. Scheduling was so easy over text, communication was great, and they happily accommodated everything we asked for.
The house was absolutely spotless when they finished. They were efficient, incredibly thorough, and didn't leave a single corner untouched. We'll definitely be using them again, and I can't recommend them enough!
Response from the owner · 4 months ago
Thank you for sharing your experience. Delivering thorough, seamless service is exactly how we choose to operate, and I’m glad our work reflected that for you. We look forward to working with you again when the time comes.
Olivia Gregor
General Manager,
Sunshine Cleaning Pros
Aaron Brown2 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Maybe I needed to be more specific about the areas that I wanted more attention paid to, but the upstairs bathroom was barely touched. Shower not at all. I had previously indicated that the bedrooms did not need to be attended to and the main areas needed were kitchen and bathrooms. Crew was there for one hour and I was working upstairs. Kitchen floor wasn’t swept or mopped. Everything else was ok, considering the cabin was pretty clean to start with.
Response from the owner · 5 months ago
Thank you for sharing your feedback. We hold our team to strict service standards, and we are incredibly disappointed to hear that your upstairs bathroom and kitchen floors did not receive the detailed care they should have. We always want to leave your home feeling pristine. Our manager will be reaching out to you directly today so we can make this completely right for you.
