iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%87+6.2Craft & service penalty94−0.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 58 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.7★★★★★764 Google reviews · 21 photos
87%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
$32typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite friendly staff, efficient service, and reasonable pricing as key benefits of the Hesperia location. Recurring praise includes quick wait times and pleasant conversations during haircuts. However, several low-star reviews highlight inconsistent cut quality, specifically patchy results, and significant delays due to understaffing. Additionally, some patrons reported that online reservations were ignored in favor of walk-in customers, leading to frustration over long wait periods despite scheduled appointments.
Google rating: 4.7 out of 5 from 764 reviews (87% five-star).
Reviews on this page: 764 Google reviews (488 with written comments, 31 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 24, 2026.
Service: Beauty Salon serving Hesperia, California.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
SupercutsBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Supercuts: 81/100 on this factor. Category median: 83.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Supercuts: 76/100 on this factor. Category median: 80.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Supercuts: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Supercuts: 83/100 on this factor. Category median: 87.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Supercuts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Supercuts: 87/100 on this factor. Category median: 45.A
87
Bar = this company · dark tick = category median.
Star ratings
764 Google reviews we collected
4.7of 5
5 stars66287%
4 stars486%
3 stars152%
2 stars111%
1 star284%
Praise vs complaints
Phrases our text analysis found in 488 written reviews
94%praise
Praise36894%
Complaints246%
Price
What customers reported paying
$32-60% vs typical beauty salons
Middle half of what 401 customers paid ($25–$43) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16141%
Quality & results11429%
Speed & response4110%
Would recommend328%
Communication195%
Price & value174%
Honesty & trust82%
What customers talk about
We read 488 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's always it's always nice coming to Supercuts here the women are friendly and Tiffany wash my hair thank you Tiffany it was so good talking to you”
“…there is a reason people make appointments they This location is not professional I have given 30 minutes from 12 to 12:30 they gave my spot to someb…”
“Darlene and Sandy in Hesperia are top notch beauticians.”
“…cut my friends hair because I had referred her and she did a complete terrible job she did not give her anything that she wanted she did not give her…”
“Karen is very talkative and cut my hair just as I asked her to do, she is fast and knowledgeable about what shampoo I should buy for my hair.”
“She took forever cutting this man’s hair that literally didn’t even have hair to begin with.”
“i always liked that place highly recommend going there.”
“I do not recommend this place if you are a female it’s obvious the main lady that cuts hair here is only interested in cutting dudes hair.”
“Darlene explained everything to me as she worked on my hair.”
“Very personable, cuts it how I like it, and while she can hold a goodconversation, she is great at getting people in and out in a reasonable time!”
“It's not what she asked for and it was not worth the money because now I am taking her somewhere else to get this fixed before school.”
“Darlene was super informative on managing my hair style and was very honest and professional.”
People customers mention
Sandy32 reviews
Darlene28 reviews
Tiffany13 reviews
Karen7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Supercuts for 8 kinds of job. Pick one to see what they paid and said.
ChristianLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Supercuts is really Amazing place!!! I have cut my hair with Darlene & Sandy, they know their craft & break it into detail, great Atmosphere, everything's Wexcellent!!!! 💯💈✂️🔥
Paid $20–40Hair straighteningHaircutHairstyling
Matthew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Supercuts barbers are very kind and considerate, very kind will be visiting again.
Paid $40–60Haircut
Yvonne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
It was great very nice hair dresser,s I would really recommend going there .i always liked that place highly recommend going there.
Paid $100–120Hair coloring
tiffany9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Darlene is the best. Not only do I go to her on occasions but I take my kids to her regularly for about 3 years now.
Paid $40–60Kids' cutsHaircut
Richard6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Darlene was Awesome and did a great job with interacting with my Grandson during his haircut with Supercuts also this was the 3nd time with her and my grandson only wants her to cut his hair too.
Paid $20–40Kids' cutsHaircut
Silvia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Darlene explained everything to me as she worked on my hair. Great service. Thank you, Darlene.
Great place to get your hair cut. A greeting with a smile every time.
Price: $20–40
Services: Hairstyling
Response from the owner · 7 years ago
Hi Shayne,
Thanks for telling other's about our Team in our Hesperia Supercuts
We strive to hire those who love what they do, and who they do it for... YOU
our highly valued Guest!
Thanks for the 5 STARS… We thrive on fives.
We appreciate you and yours!
It's our Privilege and Pleasure to provide you Haircare in our chairs!
Shirley C.
Director of Guest Relations
(909) 931-0070 Mon.—Fri. 8am—3pm
[email protected]
Lori HoffmanLocal Guide · 42 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Darlene is awesome as usual! I got a great haircut. As usual.
Price: $20–40
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 5 years ago
Hello Lori,
Thank you for choosing us to provide you quality hair care safely in our chair. We appreciate this post! WE value you and Sandy too! We all look forward to your return anytime.
BE WELL,
Shirley C.
Director of Guest Relations (909) 270-6987
Lupe Salazar3 reviewsiTotal number of Google reviews Lupe has written across all businesses on Google Maps, not just this one.
It's always it's always nice coming to Supercuts here the women are friendly and Tiffany wash my hair thank you Tiffany it was so good talking to you
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a year ago
It's wonderful to hear that Tiffany provided you with a fantastic hair washing experience, Lupe! At Supercuts, we aim for those moments of satisfaction, and your feedback is truly appreciated.
Christian NoriegaLocal Guide · 32 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Supercuts is really Amazing place!!! I have cut my hair with Darlene & Sandy, they know their craft & break it into detail, great Atmosphere, everything's Wexcellent!!!! 💯💈✂️🔥
It's wonderful to hear how much you enjoyed your experience at Supercuts with Darlene and Sandy, Christian! We appreciate your kind words about our atmosphere and skilled team.
Matthew6 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Matthew, we’re glad to hear our team’s kindness and consideration made your visit a positive one. Thank you for choosing Supercuts, and we look forward to welcoming you back again soon.
Eddie ZunigaLocal Guide · 25 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
It's wonderful to hear you enjoyed your experience, Michael! Our team at Supercuts strives to provide friendly service and great haircuts for all our guests.
Ryan Abbott4 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
She was fast and efficient. They also offered good conversation.
Price: $20–40
Services: Kids' cuts
Atmosphere: Energetic
Maintenance: Pristine
Response from the owner · 3 months ago
Gregory, thank you for the 5-star rating and for choosing Supercuts. We’re glad your experience stood out. We look forward to seeing you again soon for your next haircut.
