Hair salon · Maple Valley, WA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%75+21.2Replies to reviews 8%100+8.2Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 88 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 53%
4.8★★★★★602 Google reviews · 24 photos
91%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$30typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the salon for friendly staff, precise execution of specific requests, and efficient service, including accommodating children and minimizing wait times. Recurring themes highlight attentive communication and professional care during haircuts. However, several low-star reviews describe instances where stylists ignored detailed instructions, resulting in unsatisfactory cuts, and noted issues with rushed appointments or perceived rudeness.
Google rating: 4.8 out of 5 from 602 reviews (91% five-star).
Reviews on this page: 602 Google reviews (412 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 1, 2026.
Service: Beauty Salon serving Maple Valley, Washington.
Data from Google, last updated November 1, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SupercutsBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Supercuts: 82/100 on this factor. Category median: 85.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Supercuts: 75/100 on this factor. Category median: 80.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Supercuts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Supercuts: 100/100 on this factor. Category median: 48.A
100
Bar = this company · dark tick = category median.
Star ratings
602 Google reviews we collected
4.8of 5
5 stars54891%
4 stars183%
3 stars102%
2 stars51%
1 star213%
Praise vs complaints
Phrases our text analysis found in 412 written reviews
97%praise
Praise36697%
Complaints133%
Price
What customers reported paying
$30-64% vs typical beauty salons
Middle half of what 346 customers paid ($25–$35) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14839%
Quality & results10427%
Speed & response4412%
Would recommend4011%
Price & value267%
Communication123%
Honesty & trust51%
What customers talk about
We read 412 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Annie was very professional, attentive, and really listened to what I wanted.”
“…ook walk in client and donot have patience while talking to customer, rude ….…”
“I always have a great experience when I have Nick Farrell cut my hair.”
“It was the most horrible hair cut I could possibly have.”
“It was a fast cut, and also the best cut I've ever had.”
“I’m so happy with the result and would definitely recommend her!”
“If I do go back will not use him and if the other personnel refuse to give my the style I want then I’m outta there.”
“They easily fixed a bad haircut I got somewhere else and for a great price!”
“Very kind and great communication with what I wanted.”
“These guys consistently give a good cut, are professional, trustworthy (and fun) and a good price!”
People customers mention
Annie18 reviews
Jennifer17 reviews
Nick16 reviews
Jenifer10 reviews
Jen6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Supercuts for 8 kinds of job. Pick one to see what they paid and said.
JJessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Took my toddler (who hates haircuts) here and it was great. She was so wonderful and great with kids and the cut is perfect! We will be back!
Paid $20–40Haircut
JJessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Blue did a great job with both of my kids! I called at 11 and they got us in at 12! Did exactly what I asked for and was patient with the kiddos. Definitely will recommend and be back :) thanks
Paid $20–40Haircut
CCarole2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
I always have a great experience when I have Nick Farrell cut my hair. He is meticulous about cutting and shaping, as well as being an extremely pleasant and good natured guy!
Paid $20–40Haircut
KKelly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great haircuts for me and my daughter. No wait. Great customer service. Clean facility. Would recommend!
Paid $20–40Haircut
PPeggy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Just needed a clean up on my long hair with face framing. Annie did a fantastic job of executing my specific requests & was very precise. Highly recommend.
Paid $40–60Haircut
RRob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
This was outstanding experience. My stylist was personable and yet professional.
Linda, we’re glad to hear your visits are always a nice experience at Supercuts. Thanks for sharing your kind words about our salon and for choosing us for your haircut needs.
J
Jessica Johansson1 reviewiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Took my toddler (who hates haircuts) here and it was great. She was so wonderful and great with kids and the cut is perfect! We will be back!
Price: $20–40
Services: Haircut
Atmosphere: Traditional
Maintenance: Well-kept
Response from the owner · 4 days ago
Jessica, we’re so glad your toddler’s visit went so well and that the haircut turned out perfect. Thank you for choosing Supercuts—we look forward to welcoming you both back again soon!
C
Connie Neideffer2 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Thanks, Connie, for the lovely feedback and kind words about our team. We’re glad you enjoyed your Supercuts haircut and had a great experience with us. Hope to see you again soon for your next haircut!
K
Kathy ChambersLocal Guide · 33 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I absolutely love my haircut! It’s flattering, beautifully done, and suits me perfectly. Annie was very professional, attentive, and really listened to what I wanted. I’m so happy with the result and would definitely recommend her!
Services: Haircut
Response from the owner · a week ago
What wonderful feedback, Seattle! We’re glad your Supercuts haircut turned out beautifully and that Annie provided attentive, professional service.
J
Jeffrey Jacobsen10 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Annie is amazing! I will keep going back to her as long as I’m in Maple Valley.
Price: $20–40
Services: Haircut
Response from the owner · a week ago
Jeffrey, thank you for sharing this wonderful feedback about Annie and your visits to Supercuts. We’re glad to be part of your Maple Valley routine and look forward to seeing you again.
L
L. Murphy13 reviewsiTotal number of Google reviews L. has written across all businesses on Google Maps, not just this one.
L. Murphy, it’s wonderful to hear that you had an awesome cut from Nick! We appreciate your kind words about our service at Supercuts and look forward to seeing you again soon!
C
Craig Parrish10 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Annie does an awesome job on a haircut. Fast and efficient
Price: $20–40
Services: Haircut
Response from the owner · a year ago
It’s fantastic to hear that Nick provided you with a fast and efficient haircut! We appreciate your positive feedback and look forward to welcoming you back for another great experience at Supercuts.
J
Jessica gorr4 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Blue did a great job with both of my kids! I called at 11 and they got us in at 12! Did exactly what I asked for and was patient with the kiddos. Definitely will recommend and be back :) thanks
Price: $20–40
Services: Haircut
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · 2 weeks ago
Jessica, what a wonderful note to share about your visit to Supercuts. Blue’s patience and attention with your kids, plus getting you in quickly, means a lot to us. We’re glad the haircuts were just what you wanted, and we look forward to seeing you again soon!
R
Rodrick Ramirez3 reviewsiTotal number of Google reviews Rodrick has written across all businesses on Google Maps, not just this one.
