Analyzing 6,622,4076.6M ReviewsFor 18,46418.5K Experts

Experts Reviews · Company report
Superior Appliance Services LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty92−0.8Momentum penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Superior Appliance Services LLC

Jeffersonville, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 247 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Appliance Services LLC is better than 85% of appliance repair.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Appliance Services LLC is better than 79% of appliance repair.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Appliance Services LLC is better than 92% of appliance repair.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Appliance Services LLC is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Appliance Services LLC is better than 83% of appliance repair.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Appliance Services LLC is better than 63% of appliance repair.B
63

Reviews for your job

Customers hired Superior Appliance Services LLC for 8 kinds of job.

Superior Appliance Services LLC for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$335
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Washer/dryer repair”

Allan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very knowledgeable,great guy and excellent work.

Paid $150–200Great priceDryer repairWasher/dryer repair
CristiLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Demarco is so friendly and knowledgeable. Gave an honest assessment of my washer (I need a new one, cost of repairs would be more), and got my dryer all fixed up by cleaning out the vent line. Even gave advice on fixing something ourselves! Price was fair and reasonable, we will definitely call him in the future!

Paid $200–250Reasonable priceWasher/dryer repair
adrianeLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Superior Appliance is definitely SUPERIOR!!! Demarco is knowledgeable and very personable. Has to be hands down the best business that I've come across in a very long time. Demarco is trustworthy and even though I have a home warranty company that I use, I'd much rather call Demarco.

Reasonable priceWasher/dryer repair
VeronicaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We love using Superior Appliance Services and recommend the company to others because of their good service, friendly and informative attitude, always on time, and fair pricing. We trust them to fix appliances and get them in good repair. We wholeheartedly recommend them to anyone who needs appliance repair.

Great priceStove & cooktop repairWasher/dryer repair
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Damarco was great!! Came out fast, found and corrected issue. Very easy going and knowledgeable.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Jessalin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Superior Appliance for all of my appliance needs and have never been disappointed. They are very helpful, knowledgeable and personable. I highly recommend Superior Appliance for any appliance needs.

Household appliance installationDishwasher repairDryer repair+ Responsiveness+ Punctuality+ Quality
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

one of the most accountable, hard working people i know. he’s dependable, on time, and very reasonably priced

Refrigerator repairRefrigerator/freezer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
Marty4 years ago★★★★★

Rating only, no written review.

Exhaust hood repairsDishwasher repairDryer repair+ Responsiveness+ Punctuality+ Quality

Price

$132-51% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair29$132–$440
Dryer repair23$183–$365
Dishwasher repair21$114–$390
Washing machine repair18$126–$371
Oven repair10$139–$427
Stove, cooktop & oven repair9$126–$427
Washer/dryer repair8$126–$335
Refrigerator repair6$253–$427

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