Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
Customers frequently praise the technical expertise, punctuality, and honest communication provided during appliance repairs, noting that issues are often resolved quickly at fair prices. However, recurring complaints in low-star reviews highlight missed appointment windows, lack of pre-arrival notifications, and unreturned phone calls. Additionally, some customers reported dissatisfaction with undisclosed diagnostic fees and unresolved billing disputes following service visits.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
247 Google reviews we collected
Phrases our text analysis found in 212 written reviews
Price verdicts customers left with their Google review
Middle half of what 51 customers paid ($74–$260) · gold mark = category median.
How often each topic comes up in the written reviews
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Damarco was extremely professional and honest with his service call.”
“Showed up on time, diagnosed issue, ordered part, & 3 days later back in business!”
“I needed dryer ducts run, and he did a great job getting it all attached and secured.”
“Appliance man came out three times and did not fix my machine and then would not return my phone calls.”
“Would recommend, and I'll be using him again next time I need something done.”
“Now they will not return my calls.”
“Quick response, Clear explination on what the issue was and a fair price to repair.”
“Good but pricey”
“Always so helpful, knowledgeable, fair, and reliable.”
“Excellent communication throughout the whole process, from scheduling to completion.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Superior Appliance Services LLC for 8 kinds of job. Pick one to see what they paid and said.
Damarco was extremely professional and honest with his service call. His advice was also very helpful, even when it wasn't to his greatest benefit. That is what shows a true professional! I will be returning business to him in the future.
Damarco is definitely who I would recommend. He's professional, respectful, and has integrity. I say this because he was not going to charge me anything due to not finding the cause of my issue. He did figure it out and it was quickly resolved. Dryer vent was blocked. I'm in a new home 2 years old and did not…
This is in follow up to my post from last week. The necessary parts I ordered came in. Damarco came back today, installed those parts and confirmed they worked as they should. He also discovered another part was necessary, reached out to a supply source, ordered this part and will come back tomorrow to complete…
Damarco was fantastic to work with. Very knowledgeable, friendly, and honest. Can't beat his customer service. Great job Damarco!
Demarco is outstanding! Personable, professional and proficient!!! You can’t beat that… Don’t take offense at their digital answering service, It is well worth pushing through to getting a very good repair guy!!
Showed up on time, diagnosed issue, ordered part, & 3 days later back in business! GE Advantium Cafe!
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 29 | $132–$440 |
| Dryer repair | 23 | $183–$365 |
| Dishwasher repair | 21 | $114–$390 |
| Washing machine repair | 18 | $126–$371 |
| Oven repair | 10 | $139–$427 |
| Stove, cooktop & oven repair | 9 | $126–$427 |
| Washer/dryer repair | 8 | $126–$335 |
| Refrigerator repair | 6 | $253–$427 |
4.9 ★★★★★ 247 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and courteous. Finished everything in a very timely manor.
Damarco was extremely professional and honest with his service call. His advice was also very helpful, even when it wasn't to his greatest benefit. That is what shows a true professional! I will be returning business to him in the future.
Damarco is definitely who I would recommend. He's professional, respectful, and has integrity. I say this because he was not going to charge me anything due to not finding the cause of my issue. He did figure it out and it was quickly resolved. Dryer vent was blocked. I'm in a new home 2 years old and did not expect this. Do NOT skip vent cleaning! Excellent communication throughout the whole process, from scheduling to completion. Happy to know his company is here for our appliance needs. Thanks Damarco!
Thank you very much for your honest review! We are so happy that we exceeded your expectations. We are more than happy to help should something else come up! Thank you again for using our locally owned small business! 👍🙏
This is in follow up to my post from last week. The necessary parts I ordered came in. Damarco came back today, installed those parts and confirmed they worked as they should. He also discovered another part was necessary, reached out to a supply source, ordered this part and will come back tomorrow to complete the installation. We were NOT charged for this visit. This is another ex ample of Demarco, business owner, putting into practice a "customer first," straight forward approach. This is what I believe matters most to prospective customers. I highly recommend Superior Appliance Services.
Thank you so much for the review. We appreciate your business and trust. Please don't hesitate to reach out with any future issues.
Very friendly and knowledgeable. Will use this service again.
Thank you for taking the time to leave a review. We appreciate your business.
Excellent service! Very informative and efficient. Highly recommend!
Thank you for taking the time to leave a review and trusting us with your business.
Damarco was fantastic to work with. Very knowledgeable, friendly, and honest. Can't beat his customer service. Great job Damarco!
We're glad to hear that Damarco was able to provide the type of service that we strive for. We truly appreciate you choosing Superior Appliance Services and taking the time to share your experience!
Demarco is outstanding! Personable, professional and proficient!!! You can’t beat that… Don’t take offense at their digital answering service, It is well worth pushing through to getting a very good repair guy!!
We really appreciate you sticking with us even through the digital answering service and we're glad to hear Damarco made it worth the effort! This is exactly the quality of service that we strive for! Thank you for trusting us with your business!
Horrible Customer Service!!! I called Superior Appliance Service,LLC (S.A.S.) on 7/16/26 and made an appointment for a technician to come to my home on 7/23/26 (a full week later) to look at a problem we were having with our clothes washer. I spoke to an answering service employee and not an actual person at S.A.S. I received a text on 7/16/26 confirming the Damarco from S.A.S. soul be arriving at my home on 7/23/26 between 8am and 10am. At 12 noon on 7/23/26, no one from S.A.S. Had arrived nor had I gotten a call from S.A.S. Regarding a delay in the technician’s arrival, so I called. The call was answered by the answering service employee and; I stated the issue and the answering service person said she would have someone from S.A.S. call me right away. An hour later, without a call from S.A.S. , I called again and got the same answering service person and her promise to have someone from S.A.S. call me right away was repeated again. I called 2 more times about an hour apart with the same results. Finally, at 3:30 pm I made a final call which was answered by the same answering service person. She started to give me the same speak and before she could complete her idle promise I cut her off and told her that if I didn’t have a call back from S.A.S. by 5 pm I would be writing this post on social media and that the company would not be portrayed in a positive way.she said she would relay my comments to the company. Result: I never got a call from S.A.S. I can only conclude that there is very little wonder why this company is NOT BBB accredited. My Advise: Absolutely Do Not call or use Superior Appliance Services, LLC for your appliance repairs/service needs. I wasted a whole day waiting on these people; Very unprofessional. Not a good way to do business. Avoid this company at all costs!!!
Hello, I sincerely apologize for this experience. This is not the kind of customer service or review that we strive for. We have had some unexpected problems with our answering service not relaying information or requests in a timely matter or accurately. We have been working on getting these bugs fixed over the passed few days and hope you find our company to meet your standards, should you give us the chance. We would appreciate the opportunity to earn your business.
Appliance man came out three times and did not fix my machine and then would not return my phone calls. I had to go to another company to get it fixed after spending close to $600 With superior
Hello, I am so sorry this happened to you, however it seems you may have the wrong company. We are Superior Appliance Services, LLC. The company you referenced, The Appliance Man, is another local appliance repair company that we are not affiliated with. There also is another company, Superior Appliances Repair, that services this area but are based out of Texas. We are also not affiliated. I have spoke with everyone in our office and searched all of our records and it seems we have no "Christina Shields," or anyone with the last name of "Shields" in our data base. Again, I apologize that you experienced this with the other company. Please feel free to reach out to us anytime at 812-543-3321 and we would be more than happy to get you taken care of.
Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
