David JorgensenLocal Guide · 58 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuality and a good price.
Superior Dry Cleaning
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%63+40Reliability 28%59+16.7Replies to reviews 8%15+1.2Momentum penalty98−0.2Experts Score= 58Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 54 apartment cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 2%
4.6 ★★★★★ 60 Google reviews · 3 photos
83%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Superior Dry Cleaning at a glance
Customers frequently cite reasonable pricing, friendly staff, and successful stain removal for various garments, including wedding dresses and delicate fabrics. Positive reviews also highlight quick turnaround times and reliable service for both dry cleaning and tailoring. However, lower-rated feedback points to significant delays in completing orders, incorrect hemming work, and outdated business hours that lead to wasted trips.
- Google rating: 4.6 out of 5 from 60 reviews (83% five-star).
- Reviews on this page: 60 Google reviews (42 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 9, 2026.
- Service: Apartment Cleaning Service serving Lake Alfred, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Dry Cleaning: 63/100 on this factor. Category median: 95.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Dry Cleaning: 59/100 on this factor. Category median: 94.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Dry Cleaning: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Dry Cleaning: 15/100 on this factor. Category median: 74.F
15
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
- 5 stars5083%
- 4 stars35%
- 3 stars47%
- 2 stars00%
- 1 star35%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
- Praise4694%
- Complaints36%
Topic share
How often each topic comes up in the written reviews
- Quality & results1429%
- Staff & attitude1327%
- Price & value1020%
- Speed & response510%
- Honesty & trust48%
- Would recommend36%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Took an expensive piece of bedding and they did an amazing job.”
“The staff are polite, professional, and always helpful.”
“No complaints and reasonable prices, staff is always a delight.”
“They were willing to do a quick turnaround which I appreciated.”
“I’ve trusted them with formal suits, everyday wear, and delicate fabrics, and they handle everything with great attention.”
“There pricing is reasonable as well I highly recommend them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ElizaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I’m really satisfied with this dry cleaning service. They consistently provide excellent care for all types of clothing. My garments always come back clean, fresh, and neatly pressed, looking almost brand new. I’ve trusted them with formal suits, everyday wear, and delicate fabrics, and they handle everything with…
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
New owners raised prices, had 4 pants hemmed all were done wrong, horrible I have been a customer for 14 years I will not go back but they probably don’t care Jim. N
Bert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Good customer service and great job. It’s 14 miles from Solivita but it’s worth the 30 mins drive!
AlexandraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've been here a few times for dry cleaning and also to send things off for their offsite tailoring service. No complaints and reasonable prices, staff is always a delight.
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They’re the real deal. Took an expensive piece of bedding and they did an amazing job. They packaged it well and provided an adequate hanger.
Keith15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We jave been using Superior for 6 years and are very happy with the service and the staff.
Photos
Customer reviews
4.6 ★★★★★ 60 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Eliza CohenLocal Guide · 11 reviewsTotal number of Google reviews Eliza has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’m really satisfied with this dry cleaning service. They consistently provide excellent care for all types of clothing. My garments always come back clean, fresh, and neatly pressed, looking almost brand new. I’ve trusted them with formal suits, everyday wear, and delicate fabrics, and they handle everything with great attention. Stains are treated properly without damaging the material, which I appreciate. The staff are polite, professional, and always helpful. Service is completed on time and very reliable. Pricing is fair for the quality they deliver. Overall, a trustworthy place I would happily recommend.
Rachelle Laroche7 reviewsTotal number of Google reviews Rachelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLady is very patient and nice
James Nichols9 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNew owners raised prices, had 4 pants hemmed all were done wrong, horrible I have been a customer for 14 years I will not go back but they probably don’t care Jim. N
Bert Dy-Liacco2 reviewsTotal number of Google reviews Bert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood customer service and great job. It’s 14 miles from Solivita but it’s worth the 30 mins drive!
Alexandra HietalaLocal Guide · 22 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been here a few times for dry cleaning and also to send things off for their offsite tailoring service. No complaints and reasonable prices, staff is always a delight.
DeidreLocal Guide · 259 reviewsTotal number of Google reviews Deidre has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat folks here!
That Guy That Raps10 reviewsTotal number of Google reviews That has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShould update business hours. Wasted gas and time.
Glenn SerpaLocal Guide · 124 reviewsTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent cleaners I use both shops
Jacob Soromind1 reviewTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey’re the real deal. Took an expensive piece of bedding and they did an amazing job. They packaged it well and provided an adequate hanger.
Business details
- Address: 965 S Lake Shore Way, Lake Alfred, FL 33850
- Phone: (863) 956-5659
- Service area: Lake Alfred, FL