Jamela Mitchell1 reviewTotal number of Google reviews Jamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was great open pretty late for a sunday
- Price: $40–60
Superior Nails
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%77+21.7Replies to reviews 8%35+2.9Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 89 nail salonsPosition by Experts Score among all companies we track in this category. · better than 45%
4.8 ★★★★★ 1,536 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
$53typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Superior Nails at a glance
Google reviewers for Superior Nails in Sacramento cite a 4.8 rating from 1536 reviews, with the owner responding to 18% of comments. Customers frequently praise the friendly staff, quick service, and availability of same-day or late Sunday appointments for manicures and pedicures. However, low-star reviews highlight inconsistent nail quality, long appointment times, and pressure to leave positive online feedback.
- Google rating: 4.8 out of 5 from 1,536 reviews (94% five-star).
- Reviews on this page: 1,536 Google reviews (1,145 with written comments, 175 with photos).
- Owner responses: the business replied to 18% of reviews.
- Most recent review: November 9, 2026.
- Service: Nail Salon serving Sacramento, California.
Data from Google, last updated November 10, 2026.
Score profile vs other nail salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Nails: 85/100 on this factor. Category median: 84.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Nails: 77/100 on this factor. Category median: 77.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Nails: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Nails: 35/100 on this factor. Category median: 66.D
35
Bar = this company · dark tick = category median.
Star ratings
1,536 Google reviews we collected
- 5 stars1,44794%
- 4 stars252%
- 3 stars111%
- 2 stars121%
- 1 star413%
Praise vs complaints
Phrases our text analysis found in 1,145 written reviews
- Praise1,16397%
- Complaints423%
Price
What customers reported paying
$53-25% vs typical nail salons
Middle half of what 489 customers paid ($43–$73) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude50041%
- Quality & results40834%
- Would recommend15113%
- Speed & response696%
- Price & value534%
- Honesty & trust131%
- Communication111%
What customers talk about
We read 1,145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All agents were professional, the shop had friendly kind atmosphere.”
“When I pointed this out, she became rude and said I was “too picky.”
“I just needed my fingernails and toenails cleaned up around the edges, and they did a great job.”
“…hrough the whole setting that I was in the lady that did my nails was horrible and then somebody else cut in to take over because I wasn't comfortable…”
“Definitely would recommend going here for a pedicure and manicure.”
“After I got my nails done, the lady stood over my shoulder, made me scan the QR code, and clicked five stars for herself on Google.”
“I stopped in as a walk-in for a quick touch-up before a work trip, and they were so accommodating!”
“They took FOREVER, didn't look at the inspo, claimed to do 3D nails then stated they didn't know how to do it (more than 1/2 way into the service), di…”
“Very friendly staff , and they took their time making sure my experience was worth it !”
“A bona fide rip off outfit in my experience!”
“They are open and reliable and take same day appointments.”
“Mindy listened and asked how I wanted my brows and did them perfectly.”
People customers mention
- Mindy 46 reviews
- Tina 16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Superior Nails for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Fred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Very helpful and happy. Great pedicure for a big old guy! Thank you Superior Nails
Paid $40–60Foot massages
Dillon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Sweetest ladies you will ever meet! They actually tend to your needs and welcome everyone! Highly recommend paying them a visit
Paid $100–120
NicoleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great experience! Definitely would recommend going here for a pedicure and manicure.
Paid $60–80Foot massages
JacquelineLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
All agents were professional, the shop had friendly kind atmosphere. Check Superior Nails out for great service♤
Paid $100–120Foot massages
Bayley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are very sweet and friendly. Id definitely recommend to people looking for a new shop.
Paid $40–60
Lei7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mindy & Mo was amazing! I got a pedicure and manicure done. They really took care of me and was very professional and attentive. They even took the time out to massage my hands and feet. They were both wonderful. You have to come here, tell them Lei sent you! :)
Paid $40–60Foot massages
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Foot massages | 411 | $45–$79 |
| Sculpted nails | 155 | $45–$73 |
| Pedicure | 121 | $45–$73 |
| Nail painting | 93 | $48–$81 |
| Skin treatments | 54 | $121–$184 |
| Manicure | 52 | $45–$73 |
| Nail art | 48 | $61–$96 |
| Acrylic nails | 46 | $50–$79 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,536 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cristy Laya3 reviewsTotal number of Google reviews Cristy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were great. My nails looks great!
- Services: Foot massages
Tascha Geisreiter8 reviewsTotal number of Google reviews Tascha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePampered!
Fred White2 reviewsTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and happy. Great pedicure for a big old guy! Thank you Superior Nails
- Price: $40–60
- Services: Foot massages
Jax JustJax2 reviewsTotal number of Google reviews Jax has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI stopped in as a walk-in for a quick touch-up before a work trip, and they were so accommodating! I just needed my fingernails and toenails cleaned up around the edges, and they did a great job. I was pleasantly surprised by their four-hand service, with both my manicure and pedicure being done at the same time. Such a convenient option when you’re short on time! I was in and out in under two hours. Perfect for a quick refresh!
Dillon Macfarlane1 reviewTotal number of Google reviews Dillon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSweetest ladies you will ever meet! They actually tend to your needs and welcome everyone! Highly recommend paying them a visit
- Price: $100–120
- Maintenance: Well-kept
Halee1 reviewTotal number of Google reviews Halee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience ! Such lovely ladies, they really treated me well. Highly recommend and my nails were perfect. Thank you:)
- Services: Nail art
Nicole OlahLocal Guide · 18 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience! Definitely would recommend going here for a pedicure and manicure.
- Price: $60–80
- Services: Foot massages
- Busyness: Not busy
- Atmosphere: Relaxing
Danielle GiffordLocal Guide · 19 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMindy and Mo are excellent, and the service is great. I'll be back!
Janee Wafer3 reviewsTotal number of Google reviews Janee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese lovely ladies always take great care of me. They do great work and are very sweet people. I came across the location on accident and keep returning. They are open and reliable and take same day appointments. It’s a definite 5 star.
Business details
- Address: 2440 Fulton Ave Ste 12, Sacramento, CA 95825
- Phone: (916) 972-9076
- Website: superiornailsarden.com
- Service area: Sacramento, CA