SuperNailsWBL logo

SuperNailsWBL

Nail salon · Mahtomedi, MN · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 101 hair salonsPosition by Experts Score among all companies we track in this category. · better than 54%
4.8 ★★★★★ 980 Google reviews · 24 photos
94%five-star reviews
4.81★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$68typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

SuperNailsWBL at a glance

Google reviewers rate SuperNailsWBL 4.8 out of 5 based on 980 reviews, with the owner responding to 96% of them. Clients frequently praise the salon's clean environment, professional staff, and high-quality manicures and pedicures, noting that pricing is reasonable. However, some low-star reviews criticize inconsistent nail lengths, uneven application, and instances of rushed service or communication issues regarding billing and technique.

  • Google rating: 4.8 out of 5 from 980 reviews (94% five-star).
  • Reviews on this page: 980 Google reviews (828 with written comments, 157 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Hair Salon serving Mahtomedi, Minnesota.

Data from Google, last updated October 28, 2026.

Score profile vs other hair salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction85Reliability82Craft & service90Value100Momentum100Replies to reviews100Satisfaction: 85 (median 88)Reliability: 82 (median 84)Craft & service: 90 (median 98)Value: 100 (median 97)Momentum: 100 (median 100)Replies to reviews: 100 (median 47)
SuperNailsWBLHair Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SuperNailsWBL: 85/100 on this factor. Category median: 88.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SuperNailsWBL: 82/100 on this factor. Category median: 84.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SuperNailsWBL: 90/100 on this factor. Category median: 98.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SuperNailsWBL: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SuperNailsWBL: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SuperNailsWBL: 100/100 on this factor. Category median: 47.A
100

Bar = this company · dark tick = category median.

Star ratings

980 Google reviews we collected

  • 5 stars92094%
  • 4 stars212%
  • 3 stars101%
  • 2 stars61%
  • 1 star232%

Praise vs complaints

Phrases our text analysis found in 828 written reviews

  • Praise89497%
  • Complaints293%

Price

What customers reported paying

$68+16% vs typical hair salons

Middle half of what 218 customers paid ($50–$96) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results34738%
  • Staff & attitude31534%
  • Would recommend13114%
  • Speed & response768%
  • Price & value374%
  • Honesty & trust91%
  • Communication81%

What customers talk about

We read 828 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Ha was very nice and did an amazing job on my nails!”
    “…eling like I wasted 200 to not even get what I wanted done, having a horrible experience.…”
  • “Excellent service, the staff are extremely respectful and polite with a great sense of humor and care.”
    “The man that did my nails was really rude and ruff.”
  • “Chi did an amazing cat eye design -highly recommend!”
    “She also showed me the website…(which I knew) and clicked 5 stars without giving me a chance to choose myself.”
  • “Was able to get me in at the last minute and was quick, and still did a wonderful job!”
    “So while I do recommend Ha Tran for her work ask her to go slowly and if you like more aggressive foot massage ask for it because it was very soft and…”
  • “I hate to share this because then I won't get in here, love all these individuals super nice and amazing pedicures, worth every penny!”
    “Over priced - significantly higher price than other places in the area.”
  • “She was meticulous, skilled, warm, and genuinely cared about doing great work.”
  • “Chi Tran did a fantastic job and was so easy to work with.”

People customers mention

  • Tran 68 reviews
  • Hong 20 reviews
  • Chi 18 reviews
  • Truc 15 reviews
  • Nguyen 12 reviews
  • Tai 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired SuperNailsWBL for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Cindy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I had a pedicure at Super Nails with Lan. It was wonderful, relaxing and my pedicure looks fabulous!! Thanks so much Lan! 🥰

Paid $40–60Pedicure
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Another great dazzle dry manicure at Super Nails WBL by Ha Tran!! Love this salon for the great work, amazing people and this less toxic option for keeping my nails pretty and healthy!! Highly recommend!

Paid $20–40Manicure
BiggMommaLocal Guide · 298 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We were recommended this place by a someone who is a regular and she was right 🤏🏾💯 My only suggestion is to have deeper pressure with the foot massage outside of that I will be driving back forth from New Brighton to get this service monthly 😌🤏🏾🤏🏾

Customer photo from BiggMomma's review
Paid $80–100Foot massages
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tried the Head Spa here & it did not disappoint!! Highly recommend a try. So calming & the lady that helped me was patient with me as I tend to be wary of things over my face, but it was lovely & I fell asleep!

Paid $80–100Service not listed
Keenan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I recently took my wife here, the clean tools, and positive environment let her relax during her treatment. The technician was patient and allowed my wife to take her time choosing her colors. Would recommend!

Paid $80–100Nail designs
Chelsie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

They were very accommodating and had a nice attitude, made for Good company :) will def.come back thanku

Paid $100–120Acrylic nails

Photos

Customer reviews

4.8 ★★★★★ 980 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Veronica1 reviewTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chi always does an amazing job in my nails! I love them!

Response from the owner · 2 days ago

You are so sweet. It was great to have you as our customer. Hope to see you soon.

Aleena Thao2 reviewsTotal number of Google reviews Aleena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice and talented staff!

Response from the owner · 3 days ago

You are very nice. I appreciate your time leaving feedback for our store. See you soon.

Odonelle jfmb2 reviewsTotal number of Google reviews Odonelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good service

Response from the owner · 4 days ago

Thank you very much for your feedback. We were glad to serve you.

Maddie Shockey9 reviewsTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lan did great!

  • Price: $60–80
  • Busyness: Not busy
Response from the owner · 4 days ago

I appreciate your time leaving a very kind feedback for our store. We are happy to make our customers happy. See you soon.

Taylor Anderson3 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super nails is the best and they always exceed my expectations for my nails! Chi does the best job ❤️

  • Services: Pedicure, Manicure
Response from the owner · Edited 6 months ago

You are very nice. I appreciate your time leaving feedback for our store. See you soon.

Sara Gobely3 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chi did an amazing cat eye design -highly recommend!

  • Price: $60–80
  • Services: Acrylic nails
  • Busyness: Not busy
  • Service duration: 30–60 min
Response from the owner · 4 days ago

I appreciate your time leaving a very kind feedback for our store. We are happy to make our customers happy. See you soon.

Hope Bratvold3 reviewsTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ha Tran did my nails! was super impressed with the work. I’ve never gotten dip before, I’m more of an acrylic girly. and now I don’t think I can go back to acrylic!

Response from the owner · 4 days ago

I appreciate your time leaving a very kind feedback for our store. We are happy to make our customers happy. See you soon.

Annaka Sirotiak1 reviewTotal number of Google reviews Annaka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ha was very nice and did an amazing job on my nails!!

  • Services: Dip powder
  • Busyness: Not busy
  • Service duration: 30–60 min
  • Atmosphere: Relaxing, Cozy
Response from the owner · 5 days ago

Love to see you like our services. We have plenty more for you to try. We are looking forward to serving you again.

Jaci Tennyson2 reviewsTotal number of Google reviews Jaci has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Grear place! My friend and I come in with crazy designs and they always do a great Job. Shout out to Lan and Chi!

  • Services: Nail art
Response from the owner · 6 days ago

I appreciate your time leaving a very kind feedback for our store. We are happy to make our customers happy. See you soon.

Bao Kou Moua3 reviewsTotal number of Google reviews Bao has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really great nail salon. Staff are polite and professional. Truc did a wonderful job on my French manicure. I really love it and got many compliments on them. My new go-to spot!

Response from the owner · a week ago

You are very welcome here. Putting a smile on your face is our job. Glad to have you come back with us soon.

SuperNailsWBL on Google Maps →

Business details