iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%88+27.1Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 114 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★109 Google reviews · 24 photos
99%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$89typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise the salon for friendly service, attentive communication, and skilled haircuts and color treatments. Reviewers note the welcoming atmosphere, realistic pricing expectations, and the availability of unique local products. The owner actively responds to feedback, maintaining a perfect five-star average across one hundred and nine reviews. No recurring criticisms appear in the provided excerpts, with the only low-rated comments offering no specific details.
Google rating: 5.0 out of 5 from 109 reviews (99% five-star).
Reviews on this page: 109 Google reviews (90 with written comments, 12 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 2, 2026.
Service: Beauty Salon serving Chaska, Minnesota.
Data from Google, last updated November 4, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sweet Salon and Barber Shoppe: 94/100 on this factor. Category median: 88.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sweet Salon and Barber Shoppe: 88/100 on this factor. Category median: 81.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sweet Salon and Barber Shoppe: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
109 Google reviews we collected
5.0of 5
5 stars10899%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
97%praise
Praise9997%
Complaints33%
Price
What customers reported paying
$89+10% vs typical beauty salons
Middle half of what 37 customers paid ($50–$157) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2827%
Would recommend2827%
Staff & attitude2726%
Communication77%
Honesty & trust55%
Price & value44%
Speed & response33%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had my hair cut by maddie W and she did the most amazing job ever, she cut off a ton and the ends are perfect, and gave me the best face framing/sub…”
“if you live in the west metro, want an inclusive, vibey salon and a GREAT curly cut, look no further than vivienne!”
“I cannot recommend him enough!”
“Everyone else in the salon are also super friendly, and the atmosphere is so fun, yet relaxing.”
“Super easy to communicate my needs and wants, realistic expectations of timing and cost, and extremely friendly service.”
“Every stylist I’ve met is friendly and genuinely listens to what you want — you never feel rushed or unheard.”
“I live in St Paul but make the trip to Chanhassen and it's worth it.”
“I am new to this salon and booked with Kate for a last minute highlight before a big event the next day.”
People customers mention
Marc14 reviews
Rachel11 reviews
Macy9 reviews
Kate8 reviews
Chanhassen7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sweet Salon and Barber Shoppe for 8 kinds of job. Pick one to see what they paid and said.
KKeelyLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I am new to this salon and booked with Kate for a last minute highlight before a big event the next day. I knew that I was taking a risk! I was absolutely blown away by the work that Kate did on my hair. She worked around existing purple coloring, added highlights - working with a previous stylist's work and color,…
Paid $140–160Hair highlighting
KKara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Maddie is my favorite hair stylist ever! She always brings my ideas to life. Everyone else in the salon are also super friendly, and the atmosphere is so fun, yet relaxing.
DDLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I got my hair cut and dyed by Rachel and it was a fabulous experience! Super easy to communicate my needs and wants, realistic expectations of timing and cost, and extremely friendly service. A++ love this shop!
Paid $200+HaircutHair coloring
AashleyLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
if you live in the west metro, want an inclusive, vibey salon and a GREAT curly cut, look no further than vivienne! she has been cutting my hair for a year and has taken the time to get to know me, my hair goals, and my curl pattern. she is absolutely FANTASTIC and it is so great to have a mpls-feeling salon on this side of the metro.
Paid $40–60Razor cutCurly hair
RRaynalLocal Guide · 62 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Kate is amazing! I am a very anxious customer when it comes to hair cuts. I never know what I want because what I generally want isn’t for my hair type, and my hair is wild, so stylist tend to be very impatient with me. I never get that from her, she gives patience and care. I’ve not left disappointed with my cut…
Paid $40–60Haircut
AA5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Really cute place! Very welcoming and chill. I had a lot of anxiety due to past experiences at big salons. But this place was welcoming, they addressed my concerns, and checked in with me during the whole process.
I am new to this salon and booked with Kate for a last minute highlight before a big event the next day. I knew that I was taking a risk! I was absolutely blown away by the work that Kate did on my hair. She worked around existing purple coloring, added highlights - working with a previous stylist's work and color, and the end result was beautiful and seamless!
The salon was incredibly unique and laid back, and I felt like I could relax and be authentically me. Thank you for a wonderful experience!
I will be booking again, without hesitation!
Price: $140–160
Services: Hair highlighting
Response from the owner · 2 years ago
🍭 Thank you so much for your review Keely and your beautiful photo! We’re so glad that you came in and we look forward to seeing you again!
M
Megan MustafoffLocal Guide · 15 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Vivian was not only a delight to meet but also give me the best haircut I’ve had in decades. I love my haircut--she showed me how to style it a few ways and told me if I had any issues she can do a touch up on first couple weeks. I just washed and went (with THiN WaVY greying 45 year old hair so truly magic) and it turns out perfect with the waves framing nicely (just a pair of clips as it dried).
Response from the owner · a week ago
Thank you so much for the 5 star review!! Vivian is so awesome and we love having her on our team! We're so glad you loved your haircut and we look forward to seeing you again!
K
Kara Stegner9 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Maddie is my favorite hair stylist ever! She always brings my ideas to life. Everyone else in the salon are also super friendly, and the atmosphere is so fun, yet relaxing.
Kara!! Thank you so much for the 5 star review! I love seeing what you guys come up with every time you're in!! Thank you for following Maddie out here! She's been an awesome addition to our team!
M
Maia Shallcross13 reviewsiTotal number of Google reviews Maia has written across all businesses on Google Maps, not just this one.
I had my hair cut by maddie W and she did the most amazing job ever, she cut off a ton and the ends are perfect, and gave me the best face framing/subtle curtain bangs that blend into my hair when they aren't styled + showed me in detail multiple ways to style them myself. she literally got it perfect without even seeing a photo. so so so amazing.
Response from the owner · a week ago
Thank you so much for the 5 star review Kaleigh!! We're so glad you're loving your hair!! Maddie is so awesome!!
R
Robyn DuboisLocal Guide · 86 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Love this salon! The space is beautifully designed and has such a welcoming vibe. Every stylist I’ve met is friendly and genuinely listens to what you want — you never feel rushed or unheard. Inclusive, relaxing, and great results every time. Highly recommend!
Services: Haircut, Hair coloring, Balayage
Response from the owner · 2 months ago
🍭💖Thank you so much for your kind words Carolina! We look forward to seeing you again soon!💖🍭
D
D BLocal Guide · 11 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
I got my hair cut and dyed by Rachel and it was a fabulous experience! Super easy to communicate my needs and wants, realistic expectations of timing and cost, and extremely friendly service. A++ love this shop!
Price: $200+
Services: Haircut, Hair coloring
Response from the owner · 2 months ago
🍭💖 thank you so much D B for your review and kind words!! This project was so much fun!! We can’t wait to see you again!💖🍭
F
Fabiola GalindoLocal Guide · 54 reviewsiTotal number of Google reviews Fabiola has written across all businesses on Google Maps, not just this one.
Hi Fabiola! I just noticed that you had changed your review from 5 stars at the end of April to 1 star 2 weeks ago now end of July without a visit in between. I’ve reached out to gain feedback and how we can make your experience right!💛
Thanks!
Rachel
J
Judith Hutchison6 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
