Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Customers frequently praise the authentic Italian gelato quality, unique flavor selection, and friendly staff, noting the outdoor patio and family-friendly atmosphere. However, several reviewers criticize the strict limit on flavor samples and instances of perceived rudeness when customers take time to decide. Additional complaints mention that some flavors are overly sweet or taste artificial, while one customer noted a discrepancy between posted online hours and actual closing times.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
637 Google reviews we collected
Phrases our text analysis found in 457 written reviews
How often each topic comes up in the written reviews
We read 457 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…a large line of kids ahead of us and only one worker, but she was so kind and patient and didn't get flustered or annoyed at all.…”
“On several occasions, they have made annoyed faces or shown a bad attitude when we take a little longer to decide what to order.”
“Great flavors, and if you know they're handmade, the price is higher than ice cream but it's worth it.”
“A bit pricey, but my lactose intolerant stomach was screaming afterwards so I KNOW their stuff was creamy!”
“Would highly recommend especially for summer nights with friends and family.”
“Can't recommend it enough.”
“Been here a few times, awesome flavors and great service.”
“The cake was delivered with cracks all over and looked terrible.”
“Service is friendly and efficient - they deserve a tip.”
“When it came time for delivery the cake was late, and unfortunately one tier too short.”
“I'm from Italy and trust me when I tell you I know gelato!”
“Sit out in the shady patio and enjoy♡”
“…endly and let you try samples, as there is a lot to choose from, and explain the origins of the gelatos, some coming from as far away as Italy itself.…”
praise complaint · found by our text analysis, Google review wording unchanged.
The best Gelato ice cream ever, and the freshly made waffle cones are just Heavenly. The employees are pleasant and professional! Sit out in the shady patio and enjoy♡
This is my favorite gelato in Salt Lake. I got the cinnamon sticky rice and biscoff flavors. They were incredible. Some of the smoothest gelato I've had in a very long time. The flavors were sweet but almost not too sweet. I really had to stop myself from going back in to get pint to go. My wife got the raspberry…
Great selection of flavors and great quality. Also, when we went, there happened to be a large line of kids ahead of us and only one worker, but she was so kind and patient and didn't get flustered or annoyed at all. Very impressed with her and with the gelato!
Lovely atmosphere. Great for our anniversary date! Amazing flavors, though they didn't have my favorite pistachio when we were there😐 Week have to go back another time to see if I can fill my pistachio gelato craving.
I love this place, and the ice cream is delicious. I always come here with my daughters because we truly enjoy it. However, the customer service from the girls working there leaves a lot to be desired. On several occasions, they have made annoyed faces or shown a bad attitude when we take a little longer to decide…
This place is so good I wish I had one closer to my house. Unfortunately I dont so now when I'm near I have to stop by.
4.8 ★★★★★ 637 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The best Gelato ice cream ever, and the freshly made waffle cones are just Heavenly. The employees are pleasant and professional! Sit out in the shady patio and enjoy♡
This is my favorite gelato in Salt Lake. I got the cinnamon sticky rice and biscoff flavors. They were incredible. Some of the smoothest gelato I've had in a very long time. The flavors were sweet but almost not too sweet. I really had to stop myself from going back in to get pint to go. My wife got the raspberry and lemon (vegan), both very good as well. Glad to see they have a good vegan selection.
Fantastic. The chocolate sorbet is so rich and muddy. Highly recommend.
Great selection of flavors and great quality. Also, when we went, there happened to be a large line of kids ahead of us and only one worker, but she was so kind and patient and didn't get flustered or annoyed at all. Very impressed with her and with the gelato!
Lovely atmosphere. Great for our anniversary date! Amazing flavors, though they didn't have my favorite pistachio when we were there😐 Week have to go back another time to see if I can fill my pistachio gelato craving.
I love this place, and the ice cream is delicious. I always come here with my daughters because we truly enjoy it. However, the customer service from the girls working there leaves a lot to be desired. On several occasions, they have made annoyed faces or shown a bad attitude when we take a little longer to decide what to order. I understand they may be busy, but customers still deserve to be treated with kindness and patience. The place and the products are excellent, but the customer service definitely needs improvement.
Hi Daniela, thank you for your feedback. I’m really sorry this was your experience. We always want our customers to feel welcome and never rushed, especially when choosing flavors is part of the fun. I’ll talk with my team because this is not the experience we want to provide. I truly appreciate you taking the time to let us know, and I hope you’ll give us another chance. Thank you for your kind words about our gelato.
Great ambience; delicious flavors; friendly workers; well-maintained
This place is so good I wish I had one closer to my house. Unfortunately I dont so now when I'm near I have to stop by.
Love this place but drove over from Sandy got here at 9:48pm and it’s closed. Online hours say 10:00pm. Pretty frustrating.
Hi, we're very sorry about that. Unfortunately, our A/C unit stopped working, and we had to close early because the shop became too warm to safely serve our gelato. We posted a sign on the door explaining the reason for the unexpected closure, but we completely understand how frustrating it must have been, especially after driving all the way from Sandy. We sincerely apologize for the inconvenience and hope you'll give us another chance to serve you soon.
I do love gelato and sorbet. Friendly service. An odd limit on samples--not two. A reasonable number of flavor choices. Seating is limited inside. Small tables and not so many. Outside seating with some overhead cover.
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
