Wellness center · Galveston, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 141 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★33 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Swell Galveston five stars based on thirty-three reviews, with the owner responding to ninety-four percent of feedback. Customers describe services including massage, physical therapy, dry needling, facials, teeth whitening, and biohacking modalities such as cold plunges and ozone therapy. Recurring themes highlight the clean facility, knowledgeable staff, transparent pricing without hidden fees, and a personalized approach to pain management and holistic health. No specific criticisms are evident in the provided excerpts.
Google rating: 5.0 out of 5 from 33 reviews (100% five-star).
Reviews on this page: 33 Google reviews (28 with written comments, 1 with photos).
Owner responses: the business replied to 94% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Swell GalvestonPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Swell Galveston: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Swell Galveston: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Swell Galveston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
–
Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
5.0of 5
5 stars33100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
100%praise
Praise18100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude844%
Would recommend422%
Quality & results317%
Communication211%
Price & value16%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only is she extremely knowledgeable with helping others to feel better, she is also so kind and gracious and delightful to be around.”
“I would recommend Hannah to anyone looking for exceptional care.”
“Dr Hannah is incredibly thorough and explains everything to you in a way of making you informed without feeling rushed or overwhelmed.”
“The procedure was explained thoroughly before hand and I was comfortable throughout.”
“…great options and something I really appreciate: they have all their prices available, you don’t have hidden fees, no need to get a membership, you ca…”
People customers mention
Hannah5 reviews
Sarah4 reviews
Heather4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AnnaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I would recommend Hannah to anyone looking for exceptional care. Not only is she extremely knowledgeable with helping others to feel better, she is also so kind and gracious and delightful to be around. It's clear she really cares about helping others. Definitely check her out!
Ana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I recently had a massage done by Sarah and I was highly satisfied! Sarah did an amazingly SWELL job! I highly recommend getting a massage by Sarah!!
CraigLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love this place! It’s so unique for the island.
Hanna is amazing and such a fun person to work with. I felt so at home on my first visit; it does not have the feel of a a stuffy, doctor’s office. They spend so much time singling out what may be troubling you. If you’re active in any way, you’re going to…
kelseyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
A great set up! Bought some natural deodorant there and an Earthley salve we needed. The inside is clean and has a good set up for a workout. There are many options for holistic healing and relaxation. The owners really care about meeting and helping the people that come through the doors. Go check it out!
Stephanie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing services offered here! They help me so much with my pain management so I can go through my workday pain free!
Susie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love this place!!! Swell is amazing at helping my entire family get healthy naturally. Love their approach to healing the body.
I would recommend Hannah to anyone looking for exceptional care. Not only is she extremely knowledgeable with helping others to feel better, she is also so kind and gracious and delightful to be around. It's clear she really cares about helping others. Definitely check her out!
Response from the owner · a year ago
Thanks for the review! Hannah is the BEST!! Find real pain relief at SWELL!
Ana Garza7 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
I love this place! It’s so unique for the island.
Hanna is amazing and such a fun person to work with. I felt so at home on my first visit; it does not have the feel of a a stuffy, doctor’s office. They spend so much time singling out what may be troubling you. If you’re active in any way, you’re going to experience pain and injury. Surgery should be the last option. Try this place first. And if you’re not active, you may still have pains! Try this place first.
Response from the owner · a year ago
Thanks so much for the kind review! Find true healing here at Swell!
kelsey estradaLocal Guide · 11 reviewsiTotal number of Google reviews kelsey has written across all businesses on Google Maps, not just this one.
A great set up! Bought some natural deodorant there and an Earthley salve we needed. The inside is clean and has a good set up for a workout. There are many options for holistic healing and relaxation. The owners really care about meeting and helping the people that come through the doors. Go check it out!
Response from the owner · a year ago
Thanks for the great review! So glad we could help!
Stephanie Higinio7 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Hannah is so knowledgeable about all things PT related, and so valuable for complex pain and chronic conditions! She makes you feel comfortable during her dry needling treatments! I get instant relief!
I love how she and her mom, Heather, have brought such a holistic wellness practice to Galveston! So many relaxing and healing things to choose from!
Response from the owner · 2 years ago
Thank you so much! We are so happy to have helped you find what works for YOU!
