Auto repair shop · Columbia, IL · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%53+12.8Value 14%99+14Replies to reviews 7%62+4.4Craft & service penalty99−0.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 39 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.8★★★★★92 Google reviews · 3 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.8/5 based on 92 reviews, noting that the owner responds to 55% of feedback. Customers frequently praise the fast turnaround for repairs like tire changes, electrical troubleshooting, and brake work, citing honest pricing and clear communication without high-pressure sales tactics. Common criticisms involve roadside assistance delays with rude phone interactions and disputes over mandatory rotor replacements or perceived high costs for specific jobs.
Google rating: 4.8 out of 5 from 92 reviews (93% five-star).
Reviews on this page: 92 Google reviews (79 with written comments, 1 with photos).
Owner responses: the business replied to 55% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
T & M AutomotiveTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T & M Automotive: 78/100 on this factor. Category median: 78.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T & M Automotive: 53/100 on this factor. Category median: 73.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T & M Automotive: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T & M Automotive: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T & M Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T & M Automotive: 62/100 on this factor. Category median: 63.B
62
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.8of 5
5 stars8693%
4 stars11%
3 stars00%
2 stars22%
1 star33%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
99%praise
Praise15399%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3623%
Quality & results2717%
Honesty & trust2717%
Speed & response2315%
Price & value2315%
Would recommend128%
Communication75%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They really helped take care of the car and found the issues right away, were super friendly, and got everything fixed in a very fast time frame.”
“These guys are the best, especially Heath, he is so easy to work with and thorough on explanations.”
“A very honest and friendly business and I will definitely be back!”
“The team was very fast and did a very good job, taking care of my car.”
“When your cars broke down there’s normally a fair amount of stress involved and they do whatever they can on their end to help.”
“I have been coming here for years and I would recommend them for anything!”
“Heath the service manager is also very easy to work with & talk to.”
People customers mention
Adam10 reviews
Heath5 reviews
Mike4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired T & M Automotive for 6 kinds of job. Pick one to see what they paid and said.
Stephen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great customer service and a great all around experience. They really helped take care of the car and found the issues right away, were super friendly, and got everything fixed in a very fast time frame. The pricing was also very reasonable. I will definitely be returning for future car work that I need. Thank you all so much! You guys are amazing!
Great priceTiresGeneral repairs & maintenanceAuto engine diagnostic
J.Schmello8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Always honest, no high pressure scare tactics. Heath the service manager is also very easy to work with & talk to.
DerekLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
A very good local shop!
I bought new rims for my car, and Heath was very helpful and let me know they can totally help me! This was amazing news for me, since someone else in town wouldn’t do this, and T & M is close to my workplace. The team was very fast and did a very good job, taking care of my car.
I was let…
Great priceTiresService not listed
BryanLocal Guide · 146 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was coming home today across the JB Bridge and ran over something and my tire started to go flat. I had just enough time to make it to the shop. Walked in in full panic mode and they got me in immediately and took care of the issue and I was back on the road withing 20 minutes. I cannot thank them enough. This…
BarryLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Had an issue with the 2021 Nissan Altima. It wouldn’t start at the bank in Columbia. Had it towed to T & M Automotive. Spoke with Heath about my issues with the car and he was very helpful and told me they would check it out. They told me after testing the charging system the battery had failed. Very quick…
LaurenLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These guys are the best, especially Heath, he is so easy to work with and thorough on explanations. Super honest, no pressure, and totally okay if you decide not to go with a recommendation. As a woman, I really appreciate how respectful and upfront they are — no trying to pull one over on you, just good people…
Great customer service and a great all around experience. They really helped take care of the car and found the issues right away, were super friendly, and got everything fixed in a very fast time frame. The pricing was also very reasonable. I will definitely be returning for future car work that I need. Thank you all so much! You guys are amazing!
Price assessment: Great price
Services: Tires, General repairs & maintenance, Auto engine diagnostic, Brakes, Oil change
J.Schmello8 reviewsiTotal number of Google reviews J.Schmello has written across all businesses on Google Maps, not just this one.
A very good local shop!
I bought new rims for my car, and Heath was very helpful and let me know they can totally help me! This was amazing news for me, since someone else in town wouldn’t do this, and T & M is close to my workplace. The team was very fast and did a very good job, taking care of my car.
I was let know about my brakes needing replacement soon, instead of them trying to force it onto me first!
A very honest and friendly business and I will definitely be back!
Price assessment: Great price
Services: Tires, Service not listed
Response from the owner · 3 months ago
Thank you for the review , we really appreciate it!
Bryan RothenbergLocal Guide · 146 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
I was coming home today across the JB Bridge and ran over something and my tire started to go flat. I had just enough time to make it to the shop. Walked in in full panic mode and they got me in immediately and took care of the issue and I was back on the road withing 20 minutes. I cannot thank them enough. This place has always been a goto back in the day when I had older vehicles and I would have to say they still are! Thank you T & M!!!
Response from the owner · 3 months ago
Thank you for the kind review, service is still our number one priority!
Barry UngerLocal Guide · 9 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
Had an issue with the 2021 Nissan Altima. It wouldn’t start at the bank in Columbia. Had it towed to T & M Automotive. Spoke with Heath about my issues with the car and he was very helpful and told me they would check it out. They told me after testing the charging system the battery had failed. Very quick service and knowledgeable about what they do there. We were very happy that he not only found the cause , but was very quick on fixing the car. T & M automotive in Columbia IL is a great place to take your car or truck. Heath was kind and professional in getting the vehicle up and running for us!!! Thank you very much!!!
Response from the owner · 4 months ago
Thank you for the review, we appreciate it!
roberto perezLocal Guide · 28 reviewsiTotal number of Google reviews roberto has written across all businesses on Google Maps, not just this one.
Lauren “Lu” WeatherfordLocal Guide · 32 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
These guys are the best, especially Heath, he is so easy to work with and thorough on explanations. Super honest, no pressure, and totally okay if you decide not to go with a recommendation. As a woman, I really appreciate how respectful and upfront they are — no trying to pull one over on you, just good people doing honest work. You can usually tell when a repair shop is trying to squeeze an extra dollar out of you and with them I get zero pushy energy and no dramatic sales pitch. I was offered a service and when I asked if I turned it down how long do they think it would be before the issue became a problem and I was right back in there at the exact time they told me I would be (few months). I also love that they will take payment over the phone and leave your vehicle ready to be picked up after hours it eliminated so much stress for me. Great place 👌
Price assessment: Reasonable price
Services: Brakes, Service not listed
Response from the owner · a year ago
Thank you so much for the kind review, it's always great to hear from our customers!
Joyce Tomlinson10 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
What s Great Shop! Being from out of town,never good to have a serious break down,,,and I did,,blew out the transfer case in my SUV..Hey, they got me going in more than a timely manner, kept me informed throughout the repair process,,, Absolutely no way I could be pleased more!!! Thx again !
Response from the owner · a year ago
Thank you for the review! Always good to hear that we are doing things right. Mike
Mary JonesLocal Guide · 93 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
