Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Tacoma Cat Grooming Kitty City logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%10+0.7Craft & service penalty99−0.1Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Tacoma Cat Grooming Kitty City

Tacoma, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 74 mobile dog groomers · 4.8★ from 193 Google reviews

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Report card

Percentile vs other mobile dog groomers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tacoma Cat Grooming Kitty City is better than 81% of mobile dog groomers.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tacoma Cat Grooming Kitty City is better than 58% of mobile dog groomers.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tacoma Cat Grooming Kitty City is better than 99% of mobile dog groomers.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tacoma Cat Grooming Kitty City is better than 100% of mobile dog groomers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tacoma Cat Grooming Kitty City is better than 100% of mobile dog groomers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tacoma Cat Grooming Kitty City is better than 10% of mobile dog groomers.F
10

Reviews for your job

Customers hired Tacoma Cat Grooming Kitty City for 4 kinds of job.

Tacoma Cat Grooming Kitty City for cat grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Cat grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Cat grooming”

Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had my mainecoon Simba groomed here at Tacoma cat grooming kitty city today and was pleasantly impressed by their professionalism. This was Simba’s first time ever with a professional groomer so I was a little worried as to how everything would go. Stefanie greeted me at my car and told me about the whole process…

Cat groomingCat bathing
Kaitlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did so good with our little baby! She’s looks great and I’m so glad she was loved on and everything while she was there! We are definitely keeping Stephanie as Lily’s groomer. 🥰

Reasonable priceCat grooming and stylingCat groomingCat bathing
ChelsieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I highly recommend Steffy and Kitty City Grooming! Steffy called before our appointment to make sure she knew exactly what I was expecting, and to make sure she knew what kind of temperament my cat has. She was so friendly and sweet! I have never taken my long haired cat to be groomed or shaved before, but she gave…

Reasonable priceCat grooming and stylingCat grooming
J9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had to most amazing experience today! It was Momo’s first time at a groomer and we made no mistake in trusting Steffy and her husband to take care of our girl. I really appreciated the friendly updates and photos throughout the process as I was a nervous cat-mom waiting to see how it would go. Momo left so calm…

Customer photo from J's review
Reasonable priceCat groomingCat bathingCat nail trimming
Kat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I highly recommend this cat grooming company! I booked an appointment with Kitty City Cat Grooming after my ragdoll cat had developed terrible matting on his tummy. I knew that this would be a stressful process for him as he comes from a cat-hoarding situation and is very anxious and skittish in unfamiliar…

Cat grooming
jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Stephanie is the absolute best! My handsome boy has gotten pretty intolerable with grooming at home as he’s gotten older but is so comfortable with her. He comes home every time with the perfect haircut. I couldn’t recommend her more.

Customer photo from jessica's review
Great priceCat grooming
Sabrina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I LOVE THEIR PROFESSIONALISM. ​I took my long-haired cat, Teddy, to see Steffy and her husband today, and I cannot recommend them enough! They utilize a two-person grooming technique that is standard for their services, which provides such a great sense of security and a quiet/calm environment. ​Even though Teddy is…

Customer photo from Sabrina's review
Great priceCat grooming and stylingCat groomingCat nail trimming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Cat grooming7—
Cat grooming and styling6—
Cat nail trimming6—
Cat bathing5—

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