Dog day care center · Honolulu, HI · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%99+14Replies to reviews 7%33+2.3Craft & service penalty88−1.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.8★★★★★405 Google reviews · 24 photos
91%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Tails of Hawaii for its pet relocation, boarding, and daycare services, noting reliable communication, webcam access, and staff who treat animals with care. Long-term clients highlight the facility's ability to accommodate specific needs, such as training shy dogs or managing medical histories. However, recurring criticisms involve inconsistent front desk responsiveness, difficulty securing appointments, and unmet expectations regarding pet relocation logistics or specific activities like swimming.
Google rating: 4.8 out of 5 from 405 reviews (91% five-star).
Reviews on this page: 405 Google reviews (264 with written comments, 38 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 22, 2026.
Service: Pet Boarding Facility serving Honolulu, Hawaii.
Data from Google, last updated October 27, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Tails of HawaiiPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tails of Hawaii: 91/100 on this factor. Category median: 86.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tails of Hawaii: 89/100 on this factor. Category median: 78.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tails of Hawaii: 88/100 on this factor. Category median: 96.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tails of Hawaii: 99/100 on this factor. Category median: 96.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tails of Hawaii: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tails of Hawaii: 33/100 on this factor. Category median: 42.D
33
Bar = this company · dark tick = category median.
Star ratings
405 Google reviews we collected
4.8of 5
5 stars36991%
4 stars205%
3 stars51%
2 stars10%
1 star102%
Praise vs complaints
Phrases our text analysis found in 264 written reviews
94%praise
Praise26994%
Complaints166%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1224%
Reasonable3776%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10436%
Would recommend5018%
Quality & results3613%
Speed & response2810%
Communication279%
Price & value228%
Honesty & trust186%
What customers talk about
We read 264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you are looking for a reliable, trustworthy, dog-loving, and kind place to trust your dog to, Tails is the place.”
“However, I did have a bad experience with one of her employees who was rude, unprofessional, and belittling.”
“I would recommend this company in a heartbeat for the transport of your loved ones.”
“…elocation services to the mainland, based on our negative experiences we recommend using a different pet relocation company other than Tails of HI.…”
“We had an amazing experience boarding our senior dog, Kahlua.”
“First off, I would like to say that the parking is awful !”
“From the moment I enquired for my dog travelling (by road and cargo) from the mainland to Hawaii, the level of care and communication has been very efficient.”
“When I need to communicate with the staff, I text them and get a prompt reply.”
“I would highly recommend this place, it’s definitely worth it!”
“A little pricey but they took care of everything.”
“My dogs love going to Tails😊 We have trusted them in caring for our dog for the past 7 years and now we take our 1 year old pup as well.”
People customers mention
Heather12 reviews
Waipio6 reviews
Movers5 reviews
Mapunapuna4 reviews
Oahu3 reviews
Koa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tails of Hawaii for 4 kinds of job. Pick one to see what they paid and said.
Tasha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Our family, including our doggie Lehua loves Tails. The staff treats our dog like it’s their own. Tails is accommodating to last-minute requests, if they have the capacity. We have done daycare with them and boarding. Lehua is always so happy and a bit exhausted when we pick her up. The exhaustion is a good thing,…
Reasonable priceDog boardingOther pet groomingDog daycare
Derek4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Thank you Tails of Hawaii for taking care of my two dogs! Great baths & service. Please keep up the great work! Aloha.
Great priceOther pet grooming+ Responsiveness+ Punctuality+ Quality
Robert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Every aspect of my boarding and pet relocation service was exceptional and utterly stress free. I had three dogs that required boarding and inter island transport. A special shout out to Heather and the Tail Movers crew for simplifying the process and reuniting me with my girls days before anticipated.
RichLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We love this place! Seriously! We found Tails of Hawai’i and were blown away by the facility, the web cam access, grooming, boarding, training, you name it, they can help. This was truly prayers answered for us! Thank you Tosha & team!
Great priceDog daycare
FannyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From the moment I enquired for my dog travelling (by road and cargo) from the mainland to Hawaii, the level of care and communication has been very efficient.
I would recommend this company in a heartbeat for the transport of your loved ones.
The ladies in care of coordination are always a pleasure to talk to,…
Denise2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We have been with them for almost 8 years. They have been a lifesaver. Our dog is not very sociable as he's almost 11 years old! But with time and patience they have mixed him in with other dogs. Still not real sociable but he is mingling with them and that made us EXTREMELY HAPPY. He wants to mingle but not…
Our family, including our doggie Lehua loves Tails. The staff treats our dog like it’s their own. Tails is accommodating to last-minute requests, if they have the capacity. We have done daycare with them and boarding. Lehua is always so happy and a bit exhausted when we pick her up. The exhaustion is a good thing, as we have a high energy dog. If you are looking for a reliable, trustworthy, dog-loving, and kind place to trust your dog to, Tails is the place.
Price assessment: Reasonable price
Services: Dog boarding, Other pet grooming, Dog daycare
Mark AhSing3 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Every aspect of my boarding and pet relocation service was exceptional and utterly stress free. I had three dogs that required boarding and inter island transport. A special shout out to Heather and the Tail Movers crew for simplifying the process and reuniting me with my girls days before anticipated.
Rich TuckerLocal Guide · 17 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
We love this place! Seriously! We found Tails of Hawai’i and were blown away by the facility, the web cam access, grooming, boarding, training, you name it, they can help. This was truly prayers answered for us! Thank you Tosha & team!
Price assessment: Great price
Services: Dog daycare
Deanne Asato6 reviewsiTotal number of Google reviews Deanne has written across all businesses on Google Maps, not just this one.
From the moment I enquired for my dog travelling (by road and cargo) from the mainland to Hawaii, the level of care and communication has been very efficient.
I would recommend this company in a heartbeat for the transport of your loved ones.
The ladies in care of coordination are always a pleasure to talk to, especially Jessica, whom I mainly dealt with.
Thank you!
Response from the owner · 4 weeks ago
Thank you!
Gil Frank4 reviewsiTotal number of Google reviews Gil has written across all businesses on Google Maps, not just this one.
