Take 5 Oil Change logo

Take 5 Oil Change

Oil change service · Philadelphia, PA · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%68+16.5Value 14%54+7.6Replies to reviews 7%100+7.1Momentum penalty78−2.2Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#137 of 160 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 14%
4.8 ★★★★★ 2,131 Google reviews
89%five-star reviews
4.65★last 12 monthsAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Nov 2026latest review

Take 5 Oil Change at a glance

Google reviewers rate Take 5 Oil Change 4.8 out of 5 based on 2131 reviews, with the owner responding to 98% of feedback. Customers frequently praise the quick service, professional staff, and convenience of receiving maintenance while remaining in their vehicles. Pricing is often described as standard or affordable, though some note it can be higher than expected. A recurring criticism in low-star reviews involves long wait times, instances of missed services, and aggressive upselling tactics that lead to unexpected costs.

  • Google rating: 4.8 out of 5 from 2,131 reviews (89% five-star).
  • Reviews on this page: 2,131 Google reviews (1,542 with written comments, 21 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: November 10, 2026.
  • Service: Oil Change Service serving Philadelphia, Pennsylvania.

Data from Google, last updated November 11, 2026.

Score profile vs other oil change services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: value.

Satisfaction73Reliability68Craft & service–Value54Momentum78Replies to reviews100Satisfaction: 73 (median 83)Reliability: 68 (median 77)Value: 54 (median 100)Momentum: 78 (median 100)Replies to reviews: 100 (median 79)
Take 5 Oil ChangeOil Change Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Take 5 Oil Change: 73/100 on this factor. Category median: 83.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Take 5 Oil Change: 68/100 on this factor. Category median: 77.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Take 5 Oil Change: 54/100 on this factor. Category median: 100.C
54
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Take 5 Oil Change: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Take 5 Oil Change: 100/100 on this factor. Category median: 79.A
100

Bar = this company · dark tick = category median.

Star ratings

2,131 Google reviews we collected

  • 5 stars1,90489%
  • 4 stars1015%
  • 3 stars301%
  • 2 stars281%
  • 1 star683%

Praise vs complaints

Phrases our text analysis found in 1,542 written reviews

  • Praise2,19796%
  • Complaints904%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price15226%
  • Reasonable35460%
  • Overpriced6511%
  • Not sure214%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude78934%
  • Speed & response48521%
  • Quality & results42919%
  • Communication1948%
  • Would recommend1888%
  • Price & value1396%
  • Honesty & trust633%

What customers talk about

We read 1,542 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “All of the technicians were respectful and professional.”
    “I was actually excited to see some new, younger employees working there, but unfortunately, the service I received was very unprofessional.”
  • “The service was quick, professional, & everything went smoothly.”
    “After driving away I realized they never showed me the dipstick when they looked at it to confirm so after being gaslit and extremely annoyed I drove…”
  • “Excellent service was great they waited on my immediately was very friendly and accommodating.”
    “No idea BUT they damaged my steel plate and tried to blame it on me?”
  • “so glad I came here for my oil change, all of the techs were so kind, explained what options I had for service, walked me through every step of the pr…”
    “…at mistakes happen, especially with newer employees, but there was a lack of communication, respect for my personal property, and attention to detail…”
  • “I would definitely recommend and return to this business.”
    “Based on my experience, I would not return to this location and would not recommend it, especially if you drive a Cadillac or another luxury vehicle.”
  • “Affordable prices and great service, I will definitely be returning.”
    “-nurse, fire fighters) expect to have over priced convince.”
  • “It’s clear that he genuinely cares about providing great customer service and running a quality operation.”
    “This place seems like a scam and a half decent thing at the same time.”

People customers mention

  • Matt 31 reviews
  • Travis 27 reviews
  • Jenkintown 26 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Take 5 Oil Change for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

RobertLocal Guide · 292 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★

They did an amazing job yesterday. I got to take my B. MW over there now. This mobility

Reasonable priceService not listed
DeanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★

Service was amazing and fast. Employees were professional and friendly. I idi an oil change and coolant change.

Reasonable priceService not listed
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★

All of the technicians were respectful and professional. There was no hesitation in answering my questions and completed the work in an expedient timeframe.

Reasonable priceService not listed
ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Great experience! The service was quick, professional, & everything went smoothly. Definitely will be back! ❤️

Great priceService not listed
DeanneLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Friendly top notch and quick service! I Thank you Dylan for your service!! Will be back!

Great priceService not listed
NaztalgicLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Helpful knowledgable crew. I actually enjoyed being there while the guys serviced my car.

Reasonable priceService not listed

Customer reviews

4.8 ★★★★★ 2,131 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Robert S.Local Guide · 292 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did an amazing job yesterday. I got to take my B. MW over there now. This mobility

  • Price assessment: Reasonable price
  • Services: Service not listed
  • Service duration: 30–60 min
Dean Hope SmithLocal Guide · 10 reviewsTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service was amazing and fast. Employees were professional and friendly. I idi an oil change and coolant change.

  • Price assessment: Reasonable price
  • Services: Service not listed
  • Service duration: 0–30 min
Barbara Frank3 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All of the technicians were respectful and professional. There was no hesitation in answering my questions and completed the work in an expedient timeframe.

  • Price assessment: Reasonable price
  • Services: Service not listed
  • Service duration: 0–30 min
Response from the owner · 11 hours ago

Thanks for the shout‑out! Our team works hard to keep things fast, friendly, and stress‑free. We’re glad it showed.

Linda Harrison
Review from Google · view on Google
★★★★★

Service was great!

Response from the owner · a day ago

Thank you, Linda Harrison, for the 5-star rating and review! We’ll be sure to pass this along to the team—thanks for trusting us with your vehicle.

ruth smith1 reviewTotal number of Google reviews ruth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! The service was quick, professional, & everything went smoothly. Definitely will be back! ❤️

  • Price assessment: Great price
  • Services: Service not listed
  • Service duration: 0–30 min
Response from the owner · 2 days ago

Hi ruth smith, this made our day—thanks for the kind words and for being part of the Take 5 family.

Lauren Donahue1 reviewTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience, definitely recommend!

  • Price assessment: Reasonable price
  • Services: Service not listed
  • Service duration: 0–30 min
Response from the owner · 3 days ago

Thanks for the 5-star rating and review, Lauren Donahue! We're happy our fast and friendly service lived up to your expectations. We can’t wait to see you again for your next oil change!

Deanne RileyLocal Guide · 30 reviewsTotal number of Google reviews Deanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly top notch and quick service! I Thank you Dylan for your service!! Will be back!

  • Price assessment: Great price
  • Services: Service not listed
  • Service duration: 0–30 min
Response from the owner · 4 days ago

Hi Deanne Riley, this made our day—thanks for the kind words and for being part of the Take 5 family.

NaztalgicLocal Guide · 40 reviewsTotal number of Google reviews Naztalgic has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helpful knowledgable crew. I actually enjoyed being there while the guys serviced my car.

  • Price assessment: Reasonable price
  • Services: Service not listed
  • Service duration: 0–30 min
Response from the owner · 3 days ago

Thanks for the 5-star rating and review, Naztalgic! We're happy our fast and friendly service lived up to your expectations. We can’t wait to see you again for your next oil change!

Arielle Gold10 reviewsTotal number of Google reviews Arielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ronny and the guys took great care of me and my car 😊

  • Price assessment: Reasonable price
  • Services: Service not listed
  • Service duration: 0–30 min
Response from the owner · 3 days ago

Thanks for the shout‑out! Our team works hard to keep things fast, friendly, and stress‑free. We’re glad it showed.

Tara Prete9 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were excellent. Fantastic customer service!!!

Response from the owner · 5 days ago

Thanks for the shout‑out! Our team works hard to keep things fast, friendly, and stress‑free. We’re glad it showed.

Take 5 Oil Change on Google Maps →

Business details