SPAS · FINDLAY, OH
Tangles Hair Studio & Day Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 39%3+1.2Reliability 17%3+0.5Craft & service 22%31+6.9Momentum 9%83+7.4Track record 8%73+5.7Accountability 6%5+0.3Experts Score= 22Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCORE

Tangles Hair Studio & Day Spa

Better than 0% of spas · #20 of 20

4.7★127 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
22.2%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ David · 10 months ago

I want to say to the owner of this fine salon Stefanie and her associates Amanda and Mandy, for helping us in a difficult situation, They went far and above expectations for my girl, They treated her like royalty, they have the knowledge of what it takes to do the job well and put their name on their work with…

Paid $100–120
★★★★★ claire · a year ago

Tangles Salon did all the hair for my daughter’s wedding party. The stylists were talented and so kind. They offered great suggestions and everyone’s hair looked phenomenal and held up all night!!! Thanks for being a part of the most special day.

Paid $60–80UpdosHairstyling
★★★★★ Bonnie · 2 years ago

Great experience every time I go. Love the atmosphere and great service. Everyone was very professional. I always recommend this salon!

Paid $120–140HairstylingHair coloringPerms
★★★★★ holly · 2 years ago

I have always had great experiences at Tangles! I love the evening and weekend hours and the salon itself is beautiful. I’m always counting down the days to be pampered again.

Paid $100–120HairstylingHair coloring
★★★★★ Shelby · 2 years ago

One of the very best hair salons I have ever been to. Very clean, friendly and professional. Everyone is so kind and personable! 10/10 would recommend!!!!

Paid $140–160HairstylingHair coloringBlowouts
★★★★★ kate · 2 years ago

I've been pleased with Tangles from my head to my toes. Literally. I'm always greeted with genuine warmth and smiles and made to feel comfortable (because, let's face it, making conversation can be awkward at times) from the time I check in to the time I leave from all of the staff. Pedicure pampering is top notch.…

Paid $60–80HaircutPedicure

vs category

Blue = Tangles, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02023-Q2: 5.00★ (4 reviews)2023-Q3: 5.00★ (1 reviews)2023-Q4: 5.00★ (2 reviews)2024-Q1: 5.00★ (2 reviews)2024-Q2: 5.00★ (1 reviews)2024-Q3: 5.00★ (9 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 3.67★ (3 reviews)2025-Q3: 3.00★ (2 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2023-Q22024-Q22025-Q22026-Q22026-Q4
This companyIndustrydot size = review count

Price

$103-2% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 39%3+1.2Reliability 17%3+0.5Craft & service 22%31+6.9Momentum 9%83+7.4Track record 8%73+5.7Accountability 6%5+0.3Experts Score= 22Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
3
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
31
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
—
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
83
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
73
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+2 / −0
Professionalism
+5 / −0
Responsiveness
+0 / −0
Punctuality
+3 / −0
Value
+2 / −0

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