SPAS · FINDLAY, OH
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 39%3+1.2Reliability 17%3+0.5Craft & service 22%31+6.9Momentum 9%83+7.4Track record 8%73+5.7Accountability 6%5+0.3Experts Score= 22Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 39%3+1.2Reliability 17%3+0.5Craft & service 22%31+6.9Momentum 9%83+7.4Track record 8%73+5.7Accountability 6%5+0.3Experts Score= 22Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCORETangles Hair Studio & Day Spa
Better than 0% of spas · #20 of 20
4.7★127 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
22.2%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Tangles Hair Studio & Day Spa for hair straightening
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20–40
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair straightening”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
All 3 Google reviews tagged “Hair straightening”
★★★★★ Lorna · 2 years ago
I love this place! Very professional. Always leave here feeling beautiful! A lot of services offered!
Paid $120–140HairstylingHair coloringBraids
★★★★★ Jadah · 3 years ago
If you decide to come to Tangles I highly recommend Taylor Sherman. She is a wonderful cosmetologist and a wonderful person. She was very sweet and my hair turned out beautiful. Thank you Taylor. In reference to the photo my hair was dark brown before she highlighted it.
BalayageBraidsHair coloring
★★★★★ Jennifer · a year ago
Rating only, no written review.
Paid $20–40Kids' cutsHair straightening
vs category
Blue = Tangles, grey = spas average
Rating over time
Price
$103-2% vs typical spas
Bar = middle half of what customers paid · gold mark = category median.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 39%3+1.2Reliability 17%3+0.5Craft & service 22%31+6.9Momentum 9%83+7.4Track record 8%73+5.7Accountability 6%5+0.3Experts Score= 22Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
3
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
31
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
—
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
83
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
73
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+2 / −0
Professionalism
+5 / −0
Responsiveness
+0 / −0
Punctuality
+3 / −0
Value
+2 / −0
