Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Tapper Security Systems 4.5 out of 5 based on 74 reviews, frequently citing prompt response times, professional installation, and helpful technicians who thoroughly explain system functionality and app usage. Customers often praise the friendly front office staff and reasonable pricing for residential and commercial security services. However, several low-star reviews criticize the company for unclear contract terms, specifically regarding long-term commitments and billing practices that customers felt were not adequately disclosed during the initial sign-up process.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
74 Google reviews we collected
Phrases our text analysis found in 58 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is friendly and Nick is such a blessing to have come to the house to service our system.”
“Excellent service, from the front office to the service men.”
“I would even go with ADT before Tapper and ADT is terrible.”
“Thank you Tapper, we will definitely recommend you to our friends.”
“He was timely, and patient with getting me familiar with the camera app.”
“The pricing is very reasonable and the apps / communication from Tapper are amazing.”
“…Tapper the owner, he said he would remove it for free it would just cost me to bring it to the new house.…”
“He continuously explained everything that he was doing and why he was doing it.”
“They are not only a small LOCAL business but they genuinely care about their customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
We have been with Tapper Security for over a decade. They are great to work with and always ready to assist. Everyone is friendly and Nick is such a blessing to have come to the house to service our system.
On August 20th 2026 at 12:31 a.m., a lightning strike set off the alarms in our house. The power surge was so strong that it jammed the board.The next morning Tapper security sent their tech Perry to our house for a service call. Perry is courteous, professional and was able to fix everything in a very short time.…
I can't say better things about Tapper Security and their service technician, Nick! I called Tapper about an aged and malfunctioning sensor. Nick came out right away and diagnosed the issue. Not only was he timely, but he was very pleasant and competent. The repair was completed in two short visits since a part…
Called this morning and they had a Technician out today for my issue. Nick, the technician, was very friendly and polite.
I had an issue and called the office. They had someone in my area and came by within 15 minutes. Nick was very professional and friendly. I have been using Tapper Security for years and I highly recommend!!
Nick came by to walk us through the system and he was exceptional. He was courteous and knowledgeable. We are so grateful. Thank you.
4.5 ★★★★★ 74 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Customer service is outstanding. Alek fixed everything. 100% perfect service.
We have been with Tapper Security for over a decade. They are great to work with and always ready to assist. Everyone is friendly and Nick is such a blessing to have come to the house to service our system.
On August 20th 2026 at 12:31 a.m., a lightning strike set off the alarms in our house. The power surge was so strong that it jammed the board.The next morning Tapper security sent their tech Perry to our house for a service call. Perry is courteous, professional and was able to fix everything in a very short time. He continuously explained everything that he was doing and why he was doing it. He answered all of our questions, and we were very pleased with his service. Thank you Tapper, we will definitely recommend you to our friends.
I can't say better things about Tapper Security and their service technician, Nick! I called Tapper about an aged and malfunctioning sensor. Nick came out right away and diagnosed the issue. Not only was he timely, but he was very pleasant and competent. The repair was completed in two short visits since a part needed to be ordered. Everything was repaired to my satisfaction. I highly recommend Tapper for your security needs. If possible, ask for Nick to make the service call. I am certain you will not be disappointed.
Thank you for choosing Tapper Security, we work hard to be the best local Alarm company possible, Nick is great, he is a state certified alarm technician but also a great person, thank you again,
So let me tell you about this terrible company I called around thought they had the best deal ( boy was a mistaken ) Paid cash for all my equipment then I signed on the dotted line . Not at one time did anybody ever say this was a three-year contract and you will be responsible for the full term so after a year realizing I didn’t use their service at all I decided well that’s a bill I didn’t need. Spoke to them on the phone several times they just told me they would sue me and send me to collections so I contacted an attorney. The attorney Informedme that the collection agency Was a bogus company and if they contact you again, report them to the Attorney General of the state So here we are six months later somehow they were able to Get it attached to my credit bureau. So now the fight begins I will keep you all informed of the progress and if there is anyone else experiencing the same situation and would like to start a class action suit against this company. I would be more than happy. To take care of all financial responsibilities to get the attorneys that we need to close this company down
Sorry to read review, but the truth is you have been disrespectful and ugly to my employees trying to do their job and that is trying to collect legitimate agreement with you, So the collection company can deal with you now
Called this morning and they had a Technician out today for my issue. Nick, the technician, was very friendly and polite.
Thank you, Nick is awesome he is a certified technician, qualified to answer all your security questions. thank you for using Tapper security
Nick was great!Very knowledgeable and helpful
I had an issue and called the office. They had someone in my area and came by within 15 minutes. Nick was very professional and friendly. I have been using Tapper Security for years and I highly recommend!!
Excellent service! The technician Nick was very helpful and friendly!
Excellent Service from Nick. I highly recommend him! Betty Mitchell.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
