Words can hardly express the depth of our gratitude for the extraordinary kindness, compassion, and humanity you have shown to our beloved little dog, Negrita. Dr. Torres, you and your team did far more than provide professional veterinary care. Your thoughtful attention to Negrita’s health condition and her needs took you into making the appropriate medical decisions that saved her from a hidden infection that would have taken her life. In caring for Negrita you have not only extended her life, but given us the reassurance that there are still professionals that are guided by compassion, service, and love. We will forever thank God for bringing you into Negrita’s path on that day when she went missing from our neighborhood and a good hearted neighbor found her and brought her to you. We will gladly share our experience with our family, friends and neighbors so that others may also know about the your exceptional professionalism and that of everyone there. We pray that God will bless you and your entire team abundantly. Your kindness and that of your staff will never be forgotten. With heartfelt respect, The Malpartida Family
Taylor Crossing Animal Hospital
Taylor Crossing Animal Hospital at a glance
Google reviewers rate Taylor Crossing Animal Hospital 4.8 out of 5 based on 957 reviews, with the owner responding to 69 percent of them. Clients frequently praise the staff's kindness, thorough examinations, and effective communication during boarding or daycare stays. However, lower-rated feedback highlights concerns regarding billing disputes, missed diagnoses, and discrepancies between advertised availability and actual emergency care access.
- Google rating: 4.8 out of 5 from 957 reviews (92% five-star).
- Reviews on this page: 957 Google reviews (679 with written comments, 52 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: October 19, 2026.
- Service: Veterinarian serving Montgomery, Alabama.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
957 Google reviews we collected
- 5 stars88092%
- 4 stars374%
- 3 stars121%
- 2 stars71%
- 1 star212%
Praise vs complaints
Phrases our text analysis found in 679 written reviews
- Praise72796%
- Complaints324%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1824%
- Reasonable4964%
- Overpriced23%
- Not sure79%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude34245%
- Would recommend9613%
- Quality & results8912%
- Speed & response7910%
- Honesty & trust669%
- Communication466%
- Price & value415%
What customers talk about
We read 679 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Words can hardly express the depth of our gratitude for the extraordinary kindness, compassion, and humanity you have shown to our beloved little dog, Negrita.”
“Staff was almost rude when my husband picked our dog up.”
“Highly recommended if you are looking for an all-in-one vet care for your fur baby 🩷”
“…actually make him constipated instead of help him go to the bathroom Never going back…”
“…had when putting our two dogs to sleep, investigating various issues thoroughly, and being overall a caring vet is something that is hard to find.…”
“This is not the first instance of poor service from this clinic, no matter how many people you get to write positive reviews to drown out legitimate complaints.”
“My senior special needs dog faced a medical emergency while boarding but the staff was quick and was able to assist him right away.”
“), the boarding is reliable and safe, and daycare is always a good time for my pup.”
“…uld advise you to stay as far away as you can from this clinic…TOTAL SCAMMERS!…”
“The communication lines , the updated pics , the time she spent with the other dogs .”
“Very reasonable pricing and very well maintained inside.”
“they’re a little pricey, but it’s well worth the care you receive.”
People customers mention
- Loch 62 reviews
- Mitchell 43 reviews
- Torres 30 reviews
- King 22 reviews
- Raven 15 reviews
- Nelson 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Thank you for taking care of Poppy! She came home happy and worn out!! Lots of play time and now she is ready for a nap!!!
Thanks, Dr. Mitchell for seeing Molly. She is feeling much better. We appreciate your kindness and expertise. A big thank you to all staff for taking such great care of her 😻
The absolute best veterinary office I have ever been to! We took all of our animals here for 10+ years and would even drive one of them from Troy when I moved away for a while. We initially saw Dr. Mitchell and then Dr. Loch and both were some of the best vets. The compassion they had when putting our two dogs to…
Taylor Crossing is the best veterinary facility I have ever taken my cats to! ✅️ Dr Loch is my favorite vet and takes the time to address all my cats' needs. She is friendly and caring. A shout out to Raven at the front desk as well. She is so polite and remembers the names of all the pet parents. 😊 5 out of 5 stars! 🌟🌟🌟🌟🌟
Staff is always welcoming, warm and assuring. We know we are leaving our cat, Carter, in good hands when we travel.
Taylor Crossing Animal Hospital has cared for my furr babies for many years. They are caring, responsible and their staff are awesome. My husky, Echo goes to the daycare program. She loves it. I recommend their services for all your pets.
Photos
Customer reviews
4.8 ★★★★★ 957 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Superior staff who have always taken great care of my dog over the years!
We're so grateful for your kind words about our staff's care for your dog! Thank you for the 5 star review!
Thank you for taking care of Poppy! She came home happy and worn out!! Lots of play time and now she is ready for a nap!!!
Heather, thank you for sharing! We’re thrilled to hear Poppy had such a great time with us and came home happy and ready for a well-deserved nap. We loved having her here and can’t wait to see her again soon! 🐶❤️
Thanks, Dr. Mitchell for seeing Molly. She is feeling much better. We appreciate your kindness and expertise. A big thank you to all staff for taking such great care of her 😻
- Price assessment: Reasonable price
Thank you so much for your kind words! We're thrilled to hear that Sasha is responding well to her new medication and that the transition to the transdermal option has made things easier for both of you. Dr. Loch and our team are dedicated to providing the best possible care, and it's wonderful to see positive progress in Sasha’s health. Please don’t hesitate to reach out if you need anything—we’re always here to support you both!
The absolute best veterinary office I have ever been to! We took all of our animals here for 10+ years and would even drive one of them from Troy when I moved away for a while. We initially saw Dr. Mitchell and then Dr. Loch and both were some of the best vets. The compassion they had when putting our two dogs to sleep, investigating various issues thoroughly, and being overall a caring vet is something that is hard to find. Especially when it comes to one that will listen to and address each of the concerns. I have since moved up to Huntsville and have been unable to find another vet like them. We very much appreciate how great this office has been and each person who helped us and our 7 dogs across the many years.
- Price assessment: Reasonable price
Thank you for your heartfelt review and for trusting us with your pets for so many years. We truly appreciate your kind words about Dr. Mitchell, Dr. Loch, and our team. It has been an honor to care for your furry family, and we wish you all the best in Huntsville!
Taylor Crossing is the best veterinary facility I have ever taken my cats to! ✅️ Dr Loch is my favorite vet and takes the time to address all my cats' needs. She is friendly and caring. A shout out to Raven at the front desk as well. She is so polite and remembers the names of all the pet parents. 😊 5 out of 5 stars! 🌟🌟🌟🌟🌟
- Price assessment: Reasonable price
Don and Lisa, thank you for such a wonderful review! We’re so happy to hear how much you value Dr. Loch’s care and Raven’s warm welcome at the front desk. Your trust in us with your cats means everything—thank you for being part of our Taylor Crossing family! 🐱✨
Staff is always welcoming, warm and assuring. We know we are leaving our cat, Carter, in good hands when we travel.
- Price assessment: Reasonable price
- Services: Service not listed
Thank you for your kind words! We’re so happy to hear that you feel confident leaving Carter in our care when you travel. Our team takes great pride in providing a welcoming, reassuring environment for both pets and their families, and it means a lot to know that Carter feels right at home with us. We appreciate your trust and look forward to seeing him again soon!
Great place! Answers questions well, and is very kind.
- Price assessment: Reasonable price
- Services: Service not listed
Thank you for your positive feedback! We're delighted to hear that you had a great experience and found our team helpful and kind. We look forward to serving you again in the future.
Taylor Crossing Animal Hospital has cared for my furr babies for many years. They are caring, responsible and their staff are awesome. My husky, Echo goes to the daycare program. She loves it. I recommend their services for all your pets.
- Price assessment: Reasonable price
- Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Thank you so much for being part of the Taylor Crossing family for so many years! We love having Echo at doggie daycare—her boops always bring smiles to our team. And we appreciate all the little extras, like your delicious spinach dip and keeping the patio tidy—it really makes our days brighter. We’re so glad Echo is happy and thriving with us!
Thank you boarding staff, techs, and Dr. Torres! Boarded my dogs there and had my senior stay at the medical unit. My senior special needs dog faced a medical emergency while boarding but the staff was quick and was able to assist him right away. My boy is now stable, and okay. Thank God. And thank you again technicians and Dr. Torres! Although I was nervous leaving my dogs for so long in a new vet, I truly felt relieved and calm knowing that they were boarding at the best place. Thank you all! I will definitely board my dogs with you all again.
- Price assessment: Great price
- Services: Service not listed
We are so glad to hear your senior dog is stable and doing well. Our team is dedicated to providing attentive care to every pet, and we're pleased that our boarding staff, technicians, and Dr. Torres were able to assist quickly when your dog needed medical attention. Thank you for trusting us with your pets and for allowing us to be part of their care. We look forward to seeing you and your dogs again soon!
Business details
- Address: 6897 Atlanta Hwy, Montgomery, AL 36117
- Phone: (334) 260-8787
- Website: taylorcrossingvet.com
- Service area: Montgomery, AL