Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise the knowledgeable staff, extensive product selection, and professional installation services, including tile, wood, and granite countertops. Reviewers highlight fair pricing, punctuality, and clear communication, noting that the team often leaves job sites clean and follows up on projects. However, two low-star reviews criticize specific installation crews for damaging property and delivering sloppy work, while also alleging that return policies for excess materials were not honored as initially promised.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Bar = this company · dark tick = category median.
31 Google reviews we collected
Phrases our text analysis found in 22 written reviews
How often each topic comes up in the written reviews
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We didn't visit, did need a redo, and they were super helpful in finding the best way forward.”
“Taylor Designer Flooring did fantastic work on our tile and granite countertops.”
“They came prepared to do the job, left the jobsite clean and followed up to make sure we were happy.”
“They still have competitive prices and I have yet to see anyone that we have referred not use them.”
“I highly recommend them, we did a huge remodel job with them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Quality people, quality work, fair price. Local business I highly recommend. 👍🏻😎👍🏻
Best customer service and easy to work with. Owner and his team are stand up people that stand by their word.
Excellent flooring store that caters to builders, designers and general public. Very knowledgeable sales team! Riannan is a pleasure to work with!
Bernie and the team were great to work with and stand by their product and install.
On the surface Jennifer was pleasant to work with, but after odering our tile and wood flooring, my contractor said that the exact same mayerial could be found at floor and decor for 1/3 of the price. Taylor flooring also had us order an additional 900 linear feet of flooring for wastage, telling us that we could…
Great showroom with super knowledge staff. If only we had visited here instead of relying on a design coordinator we would have made a better selection in terms of materials and appearance. If you are building VISIT THEM. Floors can be costly and a trip here in advance is worth your time. Don't find yourself…
4.7 ★★★★★ 31 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Quality people, quality work, fair price. Local business I highly recommend. 👍🏻😎👍🏻
Best customer service and easy to work with. Owner and his team are stand up people that stand by their word.
Excellent flooring store that caters to builders, designers and general public. Very knowledgeable sales team! Riannan is a pleasure to work with!
Bernie and the team were great to work with and stand by their product and install.
On the surface Jennifer was pleasant to work with, but after odering our tile and wood flooring, my contractor said that the exact same mayerial could be found at floor and decor for 1/3 of the price. Taylor flooring also had us order an additional 900 linear feet of flooring for wastage, telling us that we could return it if it wasnt used. Yet when we tried to return it, Jennifer then told us it was a special order, and we couldn't get a refund. Overall, once the order was placed and paid for, Taylor flooring left us high and dry.
Great help finding the product needed for my project
Great showroom with super knowledge staff. If only we had visited here instead of relying on a design coordinator we would have made a better selection in terms of materials and appearance. If you are building VISIT THEM. Floors can be costly and a trip here in advance is worth your time. Don't find yourself with a redo and a delay. We didn't visit, did need a redo, and they were super helpful in finding the best way forward. The crews they send are great, with pride in their work.
Their crew punched through the outside wall of our home in 5 places installing new shower. Waited over 2 months for Taylor to repair and they never did. Tile work very sloppy. Crews very rude and inexperienced.
From start to finish Rhiannon and the team has taken great care of us. Always available, helpful, great ideas as well. They come out and show up and work!! Clean up afterwards too. I highly recommend them, we did a huge remodel job with them. For sure would use again!!
Beautiful selections for all floor needs.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
