Towing service · Jacksonville, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%32+2.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 60 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
5.0★★★★★276 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers report that TC Roadside Services in Jacksonville provides quick, professional towing, jump starts, and lockout assistance with clear communication and fair pricing. Customers frequently highlight punctual arrivals and careful handling of vehicles during transport. However, negative reviews describe instances of vehicle damage due to improper towing techniques and problematic referrals to third-party mechanics, indicating potential risks regarding service quality and accountability.
Google rating: 5.0 out of 5 from 276 reviews (99% five-star).
Reviews on this page: 276 Google reviews (239 with written comments, 9 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 16, 2026.
Service: Towing Service serving Jacksonville, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
TC ROADSIDE SERVICESTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TC ROADSIDE SERVICES: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TC ROADSIDE SERVICES: 92/100 on this factor. Category median: 89.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TC ROADSIDE SERVICES: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TC ROADSIDE SERVICES: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TC ROADSIDE SERVICES: 32/100 on this factor. Category median: 67.D
32
Bar = this company · dark tick = category median.
Star ratings
276 Google reviews we collected
5.0of 5
5 stars27299%
4 stars10%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 239 written reviews
99%praise
Praise45099%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2978%
Reasonable822%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13630%
Staff & attitude12427%
Would recommend7316%
Quality & results5011%
Price & value378%
Honesty & trust204%
Communication164%
What customers talk about
We read 239 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast, quick, and reliable service is what I like and that is exactly what I received.”
“I’m so grateful for his kindness and willingness to go above and beyond to help someone in need.”
“Quick response, great communication, exceptional care loading my vehicle, highly recommend.”
“He got the job done quickly, communicated well throughout the process, and offered fair pricing.”
“I then called TC Roadside Services and was given a reasonable price to come out to my home in terrible rainy weather to jump my car!”
“Pricing was fair, communication was great, and the entire experience felt smooth instead of chaotic.”
“I was very stressed, and honestly, his help calmed me down because dealing with car issues is stressful enough.”
“He kept me updated throughout the entire process, sent photos, and was friendly, professional, and easy to work with from start to finish.”
People customers mention
Campbell3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TC ROADSIDE SERVICES for 5 kinds of job. Pick one to see what they paid and said.
Marry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I ran out of gas this morning while taking my daughter to school. Luckily, TC was on his way to drop off his child at school and stopped to help us. He kindly gave us a ride to school and even helped me get gas for my car. I’m so grateful for his kindness and willingness to go above and beyond to help someone in…
Great priceFuel delivery
KristinLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fast, quick, and reliable service is what I like and that is exactly what I received. I called got a quote and my vehicle was picked up and dropped in less than 2 hours. Thank and I will definitely use again 10 out of 10!!! I highly recommend!!!
Great priceBattery service
Kindra6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
TC came through my roadside asst. Super professional and great communication. Arrived much sooner than expected. Handled car with care. I highly recommend. Have also used in the past for lock out service! Great service!
Great priceCar lockoutsService not listed
barb12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Once Ty received the repair order he arrived at the time he stated. Ty changed out the tire in a quick clean manner
Great priceTire change
Martha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
TC Roadside Services in Jacksonville was amazing. He came and found out he couldn't even tow the car because it was unable to be put into neutral, but he made it work. I was very stressed, and honestly, his help calmed me down because dealing with car issues is stressful enough. He was very friendly, professional,…
Patrick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Quick response, great communication, exceptional care loading my vehicle, highly recommend.
I ran out of gas this morning while taking my daughter to school. Luckily, TC was on his way to drop off his child at school and stopped to help us. He kindly gave us a ride to school and even helped me get gas for my car. I’m so grateful for his kindness and willingness to go above and beyond to help someone in need. That’s what I call excellent customer service! Thank you so much, TC, for saving our morning! Highly recommend!
Price assessment: Great price
Services: Fuel delivery
Kristin LoveLocal Guide · 12 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Fast, quick, and reliable service is what I like and that is exactly what I received. I called got a quote and my vehicle was picked up and dropped in less than 2 hours. Thank and I will definitely use again 10 out of 10!!! I highly recommend!!!
Price assessment: Great price
Services: Battery service
D Watkins1 reviewiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
TC came through my roadside asst. Super professional and great communication. Arrived much sooner than expected. Handled car with care. I highly recommend. Have also used in the past for lock out service! Great service!
Price assessment: Great price
Services: Car lockouts, Service not listed
barb ray12 reviewsiTotal number of Google reviews barb has written across all businesses on Google Maps, not just this one.
TC Roadside Services in Jacksonville was amazing. He came and found out he couldn't even tow the car because it was unable to be put into neutral, but he made it work. I was very stressed, and honestly, his help calmed me down because dealing with car issues is stressful enough. He was very friendly, professional, and made the whole process so much easier. As a woman, I hate dealing with cars. I am very grateful. Thank you 😊
Patrick Orman2 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
I would absolutely use him again and highly recommend him to anyone who needs a tow. My car broke down unexpectedly, and even though it was a busy day, he was able to get to me and tow my car home much sooner than I expected. He kept me updated throughout the entire process, sent photos, and was friendly, professional, and easy to work with from start to finish. Excellent service all around.
