Auto repair shop · Austin, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%87+12.3Replies to reviews 7%72+5.1Craft & service penalty98−0.2Momentum penalty79−2.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#125 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★1,433 Google reviews · 24 photos
93%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tech One Automotive 4.8 out of 5 based on 1,433 reviews, with the owner responding to 77 percent of them. Customers frequently praise the shop for friendly staff, clear communication, and efficient handling of services like oil changes, brake repairs, and diagnostics. Many appreciate the comfortable waiting area and perceived honesty in pricing. However, low-star reviews highlight recurring issues with appointment delays and instances where customers felt repairs were unnecessary or work was incomplete.
Google rating: 4.8 out of 5 from 1,433 reviews (93% five-star).
Reviews on this page: 1,436 Google reviews (1,182 with written comments, 21 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Tech One AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tech One Automotive: 77/100 on this factor. Category median: 87.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tech One Automotive: 70/100 on this factor. Category median: 83.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tech One Automotive: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tech One Automotive: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tech One Automotive: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tech One Automotive: 72/100 on this factor. Category median: 59.B
72
Bar = this company · dark tick = category median.
Star ratings
1,436 Google reviews we collected
4.8of 5
5 stars1,33093%
4 stars363%
3 stars121%
2 stars161%
1 star423%
Praise vs complaints
Phrases our text analysis found in 1,182 written reviews
96%praise
Praise2,27796%
Complaints904%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price8339%
Reasonable10850%
Overpriced178%
Not sure63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude52522%
Quality & results38516%
Price & value34615%
Speed & response34415%
Honesty & trust34314%
Would recommend24710%
Communication1777%
What customers talk about
We read 1,182 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Isaiah was very welcoming and helpful; they fixed it up for me for free and in approx 10 minutes.”
“I had a long review written prior to this one, in which I outlined the many highly unprofessional, and horrible service.”
“…tant to recognize the integrity of this shop at this location and the top notch quality of employees they have willing to care for their customers.…”
“The staff and everyone was very nice but the service turned out to be terrible.”
“Brian was more than fair with my daughter and helping her with her car issue.”
“…o proceed with the tailgate repair due to the cost, I feel that I was overcharged for the labor involved in disassembling and reassembling the tailgat…”
“Came on for a quick fix, my skid plate fell off and I needed it reattached.”
“I didn't realize that Carshield claims can be a very slow process, so Tech One was awesome and gave me a loaner car at no additional cost for my convenience.”
“I’ve been coming for the past three years and that’s the only mechanic I trust with my Subaru.”
“Scam they will over price you here assuming you might be to stupid to know any better.”
“…I'm very pleased with my automobile and the customer service I will definitely recommend and I will be back!…”
“I will recommend any and everyone not to waste money and time at this place!”
“They listened, reacted in the most professional ways possible, acted with competence, and took a seemingly bad situation- leaving it with an ever-last…”
“Tech One completely ignored the obvious (rim weight) so they could try to charge me $4,000+ for parts that didn't need replacing.”
People customers mention
Terry35 reviews
Billy35 reviews
Trent33 reviews
Uber29 reviews
Daniel22 reviews
Danny19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tech One Automotive for 8 kinds of job. Pick one to see what they paid and said.
Talia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★
The staff and everyone was very nice but the service turned out to be terrible.
I went in for an oil change on Thursday only for the oil dipstick handle to not be placed correctly and for the oil plug to be busted causing an oil leak and spilling and staining all of my undercarriage.
I was also told my battery…
James3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great job as usual! Replaced brakes, then they rotated tires (fixing a pulling issue I thought was going to be expensive). Uber to and from home on the house :)
Great priceAuto brake repairTire rotations
DavidLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I’ve been coming for the past three years and that’s the only mechanic I trust with my Subaru. Plus they have a comfortable waiting room!
Reasonable priceAuto maintenanceElectrical
JoshuaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Came on for a quick fix, my skid plate fell off and I needed it reattached. Isaiah was very welcoming and helpful; they fixed it up for me for free and in approx 10 minutes.
Also, they had CapriSun in the fridge
Great priceGeneral repairs & maintenance
Shamela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had my car towed here by AAA and first the AAA driver told me that tech One was very popular. I must say being new to Austin I was kind of nervous at first but right away I felt at ease the experience was awesome. Terry made me feel that I could put my trust and confidence in the service and it was phenomenal I'm…
Reasonable priceGeneral repairs & maintenance
Dan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Outstanding and trustworthy service across the board! Friendly, knowledgeable, and efficient mechanics. These folks bend over backwards to make you feel at home.Very convenient location.
The staff and everyone was very nice but the service turned out to be terrible.
I went in for an oil change on Thursday only for the oil dipstick handle to not be placed correctly and for the oil plug to be busted causing an oil leak and spilling and staining all of my undercarriage.
I was also told my battery needed to be replaced for 400 dollars but the battery had just been changed a few months ago. I went elsewhere for a second opinion and battery was completely fine.
James Key3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Great job as usual! Replaced brakes, then they rotated tires (fixing a pulling issue I thought was going to be expensive). Uber to and from home on the house :)
Price assessment: Great price
Services: Auto brake repair, Tire rotations
David GiraldoLocal Guide · 20 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Came on for a quick fix, my skid plate fell off and I needed it reattached. Isaiah was very welcoming and helpful; they fixed it up for me for free and in approx 10 minutes.
Also, they had CapriSun in the fridge
Price assessment: Great price
Services: General repairs & maintenance
Shamela1 reviewiTotal number of Google reviews Shamela has written across all businesses on Google Maps, not just this one.
I had my car towed here by AAA and first the AAA driver told me that tech One was very popular. I must say being new to Austin I was kind of nervous at first but right away I felt at ease the experience was awesome. Terry made me feel that I could put my trust and confidence in the service and it was phenomenal I'm very pleased with my automobile and the customer service I will definitely recommend and I will be back!
Price assessment: Reasonable price
Services: General repairs & maintenance
Dan Kube6 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Outstanding and trustworthy service across the board! Friendly, knowledgeable, and efficient mechanics. These folks bend over backwards to make you feel at home.Very convenient location.
Price assessment: Reasonable price
Services: Vehicle Inspection
Response from the owner · 11 months ago
Dan, thank you so much for the kind words! We're glad to be your go-to shop and truly appreciate your trust in our team. See you next time!
Pearl StaudingerLocal Guide · 15 reviewsiTotal number of Google reviews Pearl has written across all businesses on Google Maps, not just this one.
Your appointment time means nothing. I booked on line and it took 40 minutes for them to start and another 40 minutes to complete. Come here if you have all the time in the world to waste sitting around in their lobby.
Price assessment: Not sure
Services: Vehicle Inspection, Oil change
Don Brimberry8 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I have generally had good experiences at TechOne, but recently came in for an oil change. Several days later I looked under the hood and found my oil filler cap resting on the apron at the front of my truck. I had not touched it since the oil change, so it had to have been left off or left loose. Luckily my oil level was fine, but I thought this was a big miss. I could have easily lost the oil cap, and if I had not opened my hood for another reason this would have gone unnoticed.
Also, my last couple of visits with both of my cars have led to a suggestion that my rear shocks need replacing. In my opinion, after some research, the “leakage” from my shocks on both cars was a normal amount of “weepage”, which is an acceptable condition.
I don’t want to assume that this type of upsell is a sales tactic, but the cost of replacing my shocks that was quoted was very high. I will most likely not be returning to TechOne.
Kathleen Barrett1 reviewiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Brian was great on the air suspension struts and blend door actuator. Those two jobs could not be much more different, but he knew what was needed on both and kept the information accurate without overcomplicating anything. He was responsive, practical, and clearly comfortable dealing with both mechanical and HVAC work. Everything came together cleanly, and Brian made a strong impression with how confidently he handled it.
Services: Steering & suspension repair, General repairs & maintenance, Air conditioning
